Landers Ford

Professional, friendly and customer centric In the past several months I had two occasions to visit their service department. The first was a tire pressure issue and the second was scheduled mai In the past several months I had two occasions to visit their service department. The first was a tire pressure issue and the second was scheduled maintenance. On both occasions I was treated with courtesy and kept apprised of the progress of those working on my vehicle. Both issues were completed in a timely manner. More

Quick Lane I had just parked for Barre class at the Y in Collierville . When I turned off the car the light display would not go off. Being afraid that this woul I had just parked for Barre class at the Y in Collierville . When I turned off the car the light display would not go off. Being afraid that this would run the battery down I took the car to the Quick Lane at Landers Ford. They knew immediately what needed to be done. Since it was time I had them change the oil too. I had to wait because they were pretty busy. They offered me coffee and donuts. I refrained! Since I had been dressed for exercise and not for running around town I was pretty chilly. One of the men noticed and offered me his vest. What a blessing! When the car was checked out and all was well they even brought it around to me. It was raining and I didn’t even have to go out in the rain. I call that service. These guys listen to a lot of grumbling when people have to wait but they always treat you with great service and a smile!! More

Painless and rewarding Wendell Brown made car buying and easy and painless process. Very knowledgeable about the cars as well as financing and long term goals with the car. Wendell Brown made car buying and easy and painless process. Very knowledgeable about the cars as well as financing and long term goals with the car. He cares about each of his customers and engages them with great conversation. More

Dependable service over ten years. I own a 2008 Fusion. It is in tip top condition thanks in large part to my service manager for a full decade - Alan Dabieh. He is polite, prompt, thor I own a 2008 Fusion. It is in tip top condition thanks in large part to my service manager for a full decade - Alan Dabieh. He is polite, prompt, thorough, knowledgeable and a good communicator. I have never had to return for any unfinished business after having my car serviced. Last time in, I finally got my (recall) passenger air bag replaced, thanks to Alan’s attention to detail. I had long ago forgotten that was still an open item in my service record. I appreciate their professionalism, well planned customer service commitment and modern, attractive facility. The continuity of Alan’s help has been a real bonus and the primary reason for my satisfaction. Lastly, I appreciate Don Kitchen’s genuine approach to community service. More

Took care of issues in a timely and professional manner. The service team appraised the problem and to proper actions to remedy the situation. I was in and out in an acceptable amount of time. The service team appraised the problem and to proper actions to remedy the situation. I was in and out in an acceptable amount of time. More

Service F o r the many years that I have been dealing with Landers ford,I have nothing but praise for the svc and sales people.sometimes I think that I am a m F o r the many years that I have been dealing with Landers ford,I have nothing but praise for the svc and sales people.sometimes I think that I am a member of the Landers family.I have always been well respected and treated very well. More

Finding my new car I totaled my car on September 25th and was looking to replace her. I had the perfect car and loved her very much (2010 Lincoln MKX) and was not lookin I totaled my car on September 25th and was looking to replace her. I had the perfect car and loved her very much (2010 Lincoln MKX) and was not looking forward to looking at new vehicles. I work in Collierville so I decided to swing by Landers one day last week after work. I was greeted by a very friendly salesman by the name of John Land. He listened to me and was sympathetic to my mourning my car and about what I was looking for in a new one. Within 2 days he found my brand new baby! I bought a new 2018 Ford Edge that is very similar to my Lincoln and I love it and he has called me to check on me several times to see how I am doing. More

Lied about a tire repair Took truck in for low pressure light. I was told the tire was patched. The tire was never even taken off the truck and I asked how was it patched. Took truck in for low pressure light. I was told the tire was patched. The tire was never even taken off the truck and I asked how was it patched. Later was told, they didn't find anything wrong with the tire. No wonder, you would have had to look at the tire to find something wrong. Service is usually very good. This was a rip off. More

Easy transaction Dealing with Tom Scism there is always a breeze. Scaling down my business and needed help. They worked with me and got to where I needed to be with Dealing with Tom Scism there is always a breeze. Scaling down my business and needed help. They worked with me and got to where I needed to be with my trade ins and I’m driving a fine new ford truck! Thanks for such an easy transition! More

Customer Service Representatives call just to see how me and my SUV are getting along. "My" person called to leave his name and number. I have not needed to reach out. Representatives call just to see how me and my SUV are getting along. "My" person called to leave his name and number. I have not needed to reach out. I made an appointment for my service. Rather than wait, I went to the gym. Upon my return, the very friendly and humorous team member shared with me the nature of my service. He indicated on the front end that I might need a filter so I was not surprised that this was included. Two years later, I still love my first SUV. I am gratified that I decided on Ford. More