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Landers McLarty Chevrolet
Huntsville, AL
340 Reviews
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340 Reviews of Landers McLarty Chevrolet
November 21, 2014
Typical Used Car Buying experience Joe Wasiak sold me a 2009 Honda Accord that I paid cash for. I test drove it and liked the car. And I liked Joe too. I wanted the car for a certain am Joe Wasiak sold me a 2009 Honda Accord that I paid cash for. I test drove it and liked the car. And I liked Joe too. I wanted the car for a certain amount and when we got pretty close to that amount, Joe brought in "Big Rick" Oates to seal the deal. Apparently, you need a 6'6", three-hundred-pound guy there to make sure the cars get sold. With "Big Rick" applying the positive sales pressure, I agreed to buy the car for $336.00 more than I originally offered. After we had signed papers and were on the way over to the Finance department, I noticed a clicking sound in the steering column whenever I turned the wheel. I mentioned it and ol' Joe Wasiak almost swallowed his bottom lip. The lack of eye contact at that point was amazing. He had the service department look at it and they said they couldn't make it stop clicking. Within two weeks, I had to have the whole steering column replaced for $900.00 at Jerry Damson. The Finance Manager, Chris Pierce was interesting too. He tried to sell me the maintenance contract for several thousand dollars but he wouldn't make eye contact either. He just stared at his tiny computer screen and clacked away on his keyboard hoping I would wilt under the pressure. He lowered the price twice while I waited on him to actually ask me if I wanted the maintenance contract or not. When he finally did directly ask me whether I wanted it, I refused and Chris proceeded to be passive aggressive about how I would regret that decision. In his defense, I could have saved the $900.00 I spent on the steering column replacement if I had signed up for his $2,000.00 maintenance contract. All in all, it wasn't a terrible experience but rather typical of buying a used car from a dealership, I'm sure. I'm guessing salesmen are under at least as much pressure from their bosses as they put the customer under. My recommendation is if you want a used car, either buy a Certified Pre-Owned and get all the benefits of the dealership or just buy from a private party. Save yourself the hassle of dealing with disingenuous folks and save yourself money in the process. More
by frogpelt
Employees Worked With
Rick Oates, Chris Pierce
Helpful November 15, 2014
We were not prepared for this total surprise! My name is Gary. My wife Shirley and I stopped at Landers McLarty Chevrolet to do some comparison shopping for a new truck. We had done our research. My name is Gary. My wife Shirley and I stopped at Landers McLarty Chevrolet to do some comparison shopping for a new truck. We had done our research. We had comparative online quotes from three other dealerships in the area. We knew what vehicle was going to meet our needs. If only we could get passed all the pushy sales people! We no sooner exited our vehile when we approached by one of those people, a sales person. I thought, here we go! The gentilman changed my whole attitude. His name is Ryan Gailes. What pleasant young man. Ryan asked if he could be of any assistance. We told Ryan we were looking for a new Chevy Silverado, 3500 HD, long bed, diesel, dually. Ryan explained they did not have any on the lot, took some information and said our inventory manager, Jeff Jones may be of assistance, and introduced us to Jeff. Jeff explained that there was not much call for for the vehicle that we were looking for. He was kind enough to show us his entire inventory, and the inventory State wide, trying to match our requiements. He said one could be ordered to our specifications and custom built. He walked us trrough the process, always asking what we wanted, not what he could sell us. He showed us up grades, where we would actually save in the process. When we finished my wife said that was the best sales experience we have ever encountered. Told Jeff to to ahead and place the order! Jeff kept us up to date on the progress of our order. Finally the big day arrived with the delivery of our vehicle. I was introduced to Jeff Layne. Jeff walked me through the signatures process and found a additional discount based on my insurance carrier. He then turned me over to Ben Hampton in Finance. Ben took me through more signatures and the extended warranty. He too found a additional discounted savings on the warranty. I also received three months of extended services at no additional cost! Ben then turned me over to Genie Padilla. Genie is the Customer Service Representative. If the aforementioned personnel are the nuts and bolts of the process, than Genie, must be the brains! Genie walked me through the OnStar requirements for the vehicle. She pointed out and in some cases demonstrated the multiple instruments while seated in the "cockpit" of the truck. What a learning experience Genie provided, ensuring I was comfortable and understood the working components. My highest praise for Genie, and my comment was asking if she could ride with us for at least six months. Genie also walked me through the Service Department and Parts. I was also introduced to Ms. Stephanie Hodges, Customer Services, a very pleasant Lady. Needless to say, this was the most pleasant sales experience ever when looking for a vehicle. Everyone was more concerned with what they could do to meet our needs, not what they could sell us. Gary G. Carlson More
by garycarlson004
Employees Worked With
Jeff Layne, Jeff Jones, Ben Hampton, Stephanie Hodges, Ryan Gailes, Genie Padilla
November 10, 2014
Silverado My experience was great when looking to purchase my new 2014 silverado. Everyone at landers Mclarty was very helpful in the buying process. I got a gr My experience was great when looking to purchase my new 2014 silverado. Everyone at landers Mclarty was very helpful in the buying process. I got a great deal and would recommend this dealership in the future. More
by JDP2014
Employees Worked With
John Roveto Jr., William Jaggwe, Mandy Sears
October 31, 2014
Happy Landers Mclarty Chevrolet made everything very pleasant for me. I was very nervous in the beginning but they helped put me at ease and actually made i Landers Mclarty Chevrolet made everything very pleasant for me. I was very nervous in the beginning but they helped put me at ease and actually made it fun to buy my new Cruze! More
by JDP2014
Employees Worked With
Ben Hampton, Marcus Brazelton, Genie Padilla, Mandy Sears
October 22, 2014
2014 Chevy Sonic First time buyer of a new vehicle and the overall experience was fine. I was expecting the same result I got from University Kia but was overwhelming First time buyer of a new vehicle and the overall experience was fine. I was expecting the same result I got from University Kia but was overwhelming surprised at the courtesy and knowledge of the sales staff. More
by Shawn Bellamy
Employees Worked With
Donald Harbin, Stephanie Hodges, Cindy Evans
September 25, 2014
2014 Chevrolet Camaro I was a first time buyer and wasn't really sure how the process was going to work. Landers McClarty Chevrolet made it really easy and was a huge help. I was a first time buyer and wasn't really sure how the process was going to work. Landers McClarty Chevrolet made it really easy and was a huge help. I love my car and I love their service! I will definitely recommend! More
by rayeraye211
Employees Worked With
Gabriel Bryson
September 23, 2014
Excellent buying experience! I absolutely loved working with Jana Pair, at Landers, she was phenomenal. The GM, Rick, was friendly and very helpful as well. I was able to get a fa I absolutely loved working with Jana Pair, at Landers, she was phenomenal. The GM, Rick, was friendly and very helpful as well. I was able to get a fair price for my trade-in, and drive away in my brand new car feeling great about my purchase! More
by Mcm0007
Employees Worked With
Rick Williams, Jana Pair
September 08, 2014
Excellent experience! Loved buying a vehicle with Landers! I recommend to everyone! The staff was super friendly and professional and I look forward to buying from them aga Loved buying a vehicle with Landers! I recommend to everyone! The staff was super friendly and professional and I look forward to buying from them again in the future! More
by Mcm053189
Employees Worked With
Jana Pair
August 23, 2014
The greatest blessing anyone could ask for! I went to Landers McLarty Chev. looking for a bigger car that I would feel safe with my grandbabies in. Their crew blessed me in such a way that there I went to Landers McLarty Chev. looking for a bigger car that I would feel safe with my grandbabies in. Their crew blessed me in such a way that there is no way I could ever thank them enough! Being a single grandma with working hard to over come not so good credit, they worked really hard for me. And was able to help me go from a Chevy Spark to a Chevy Cruise. Thank You so much Landers McLarty and crew for blessing this grandma and her grandbabies in a way she will never forget! "MAY GOD BLESS YOU ALL!" More
by LL BLAXTON
Employees Worked With
Everyone!, Greg Parde, Ben Hampton, John Appleton, Genie Padilla
July 09, 2014
BEWARE When Buying USED Vehicles Sales staff are friendly and accommodating, however BEWARE when purchasing used vehicles. I recently purchased a (luxury brand) used vehicle and was a Sales staff are friendly and accommodating, however BEWARE when purchasing used vehicles. I recently purchased a (luxury brand) used vehicle and was assured many times during the sales process that it had undergone "an extensive 100+ point inspection and was in great mechanical condition." Unfortunately this was not the case, within THREE WEEKS of owning the vehicle it completely died in the middle of the interstate and I have spent over $1,500 to replace the alternator, water pump and timing belt - all things which should have been caught in the inspection. After contacting the dealership they did not offer to help with the repairs or take any responsibility. Always disappointing when you make a large purchase and feel misled. More
by Lbcarlisle
Employees Worked With
Marcus Brazelton
