Landers McLarty Nissan of Huntsville - Service Center

Tykeya Jones was wonderful We had issues with a 3rd party warranty and Tykeya went above and beyond to help us get the replacement service we needed. She was on the phone to the We had issues with a 3rd party warranty and Tykeya went above and beyond to help us get the replacement service we needed. She was on the phone to the warranty company as much as we were. More

Great Customer Service From the time I got to Nissan, Tykeya Jones was very courteous and took great care to make sure I was satisfied with my service. I would gladly return From the time I got to Nissan, Tykeya Jones was very courteous and took great care to make sure I was satisfied with my service. I would gladly return to her for any of my service needs More

Great Service Department I always have all my cars Service done at this dealership because of Ms. Tykeya Jones from the time I arrive she check on me to see what I need to be I always have all my cars Service done at this dealership because of Ms. Tykeya Jones from the time I arrive she check on me to see what I need to be done on my car. She get me in and out quickly and answers any concerns I might have. More

Krystal Rice ; Customer Service After my previous service person left, I was stuck trying to figure out what to do next. I spoke with Joe Johnson my salesman, wonderful salesperson; After my previous service person left, I was stuck trying to figure out what to do next. I spoke with Joe Johnson my salesman, wonderful salesperson; bought two vehicles from him, anyhow he gave me the names of two different people. I tried the first one and that didn't work out simply because the professionalism wasn't there. My first service person set the bar high for everybody else! I called Joe and he gave me a second name and it was Tykea's. I called her and she added me to her list of clients with no problem. When I say I was on my way out, I was not coming back to this particular dealership ever again! I told her who I dealt with the first time and how I expected the same service professionalism and the next person didn't meet my expectations. She assured me that it wouldn't happen again and when I say that Danny set the bar HIGH, she surpassed it! Anything I ask, she checks it out! I never have an issue with her and my appointments are very easy and straight to the point! As long as you have employees like her there, it would be my pleasure to keep doing business with you and bringing in new business! More

Tykeya Jones Great Customer Service My visits to Landers McLarty Nissan for car maintenance/repair always has positive results. I am consistently amazed with how Ms. Tykeya Jones remembe My visits to Landers McLarty Nissan for car maintenance/repair always has positive results. I am consistently amazed with how Ms. Tykeya Jones remembers customers’ names. My questions about the work being done that I present to her are always explained in detail so that not only can I visualize what is being explained but I can understand the explanation. When I leave, I leave with great confidence that Ms. Jones has taken great care of me and that I am driving away with a safe car and one that has been given good care. More

Wait times are VERY excessive Don't go here unless you have nothing to do for about 4 hours, even with an appointment. Making an appointment here is like making an appointment with Don't go here unless you have nothing to do for about 4 hours, even with an appointment. Making an appointment here is like making an appointment with a doctor. You still have to wait for hours before leaving. More

Despise might not be the right word I absolutely despise this dealership. It has only been a few times that I've been in for some type of service and nothing went wrong. From me telling I absolutely despise this dealership. It has only been a few times that I've been in for some type of service and nothing went wrong. From me telling them an issue, telling me I didn't know what I was talking about (I saw a mechanic before I came), and then finding out all my problems was do to a transmission issue that I stated from the beginning. I have had a false claim of my tires being rotated and having to return because they weren't. I had my front license plate broken and no one said anything to me, but when I called to tell someone they already new. And what takes the cake, i just spent over $1000 on tires on July 25 and an offer started on August 1 and they won't honor the coupon. I call and leave messages for individuals and never get responses back. I requested a change of service rep, because it seemed that he had attitude when I came in one afternoon like he was ready to go home. It only seems as though I get referred to one manager that is semi-helpful. These issues are just to name a few. This has further confirmed to me that I dare not purchase another Nissan ever, especially if I live here. I will say that Dwayne has always been great with customer service. More