Bill Mashburn

Jay my service advisor always goes above and beyond to address any issue or concern I bring to him. Always keeps me informed of any addition work that maybe needed as well as recommending if services aren address any issue or concern I bring to him. Always keeps me informed of any addition work that maybe needed as well as recommending if services aren’t needed making sure I’m not paying for services and items that aren’t required. I trust the Nissan service team and technicians when it comes to my 20 year old Xterra and keeping it running. 5 out of 5 stars all day from me. More

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Very professional, remembered names Very good, keep car clean, completed the job on time 10 minutes early. clean, completed the job on time 10 minutes early. More

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The dealerships did Avery timely and efficient inspection on my car. I was very pleased with what they did on my car. I was very pleased with what they did More

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I was treated so poorly by the so called service manager, Bill Mashburn that I would never go back to this two bit, rip off dealership. Bill Mashburn that I would never go back to this two bit, rip off dealership. More

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Always honest quality service and sales departments. Service writers and salespeople are always polite and professional. Car service is completed accurately and on-time as promised. Any issues have been Service writers and salespeople are always polite and professional. Car service is completed accurately and on-time as promised. Any issues have been resolved first-time with no rework needed. Highly recommend this dealership. More

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Salesperson was very friendly and helpful. Didn’t waste a lot of time with back and forth negotiating. Overall was a quick and easy process. Didn’t waste a lot of time with back and forth negotiating. Overall was a quick and easy process. More

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Austin was extremely knowledgeable about my vehicle and was able to explain why each part of my service was necessary. Excellent service! Quick and precise. Always a good experience! was able to explain why each part of my service was necessary. Excellent service! Quick and precise. Always a good experience! More

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Service at this dealership has declined the past few years and service manager may be suffering burn out. Will be taking my cars elsewhere for maintenance. years and service manager may be suffering burn out. Will be taking my cars elsewhere for maintenance. More

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trash service Have a "noise" coming from front end of my vehicle. 2017 versa with 23,500 miles, make an appointment to have it looked at, show up at my set time, se Have a "noise" coming from front end of my vehicle. 2017 versa with 23,500 miles, make an appointment to have it looked at, show up at my set time, service advisor asks me if im leaving the vehicle, i said i would wait, tells me hes unsure when my vehicle would be looked at. Why make an appointment? Ask to speak to Bill Mashburn, service manager, this guy is a real winner, he should learn to lead by example, manger is rude tells me thats to bad, I tell him I will let nissan know, Bill tells me go ahead, lol like he dont care. This is why I don't bring my vehicle to get serviced by these guys. Just like their 2 year free oil changes, ya if you can spare 2 hours of your day to get it. Never will use this dealership again, will drive to Decatur first. More

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This dealership is TERRIBLE . I’d rate ZERO stars if i could. Absolutely the worst customer service i have ever received. I do not recommend anyone purchase a vehicle from this dealership. The service adv could. Absolutely the worst customer service i have ever received. I do not recommend anyone purchase a vehicle from this dealership. The service advisor tracy is Very Rude and Very Fake as well as the service manager bill. They dont care. She is so sarcastic & plays this “nice” role while speaking to you with a smirk on her face. As if something is funny! On June 6th i purchased a brand new .. yes 2020 BRAND NEW NISSAN ALTIMA SR from this dealership. 6 days after I purchased the vehicle my tie rod snapped & had wheel axel damage. $3,000 in damage on a car that doesnt even have 1,000 miles on it. I immediately had my car towed to landers & here we are almost 2 months later and my car is STILL there. Not only am i making payments on a vehicle i dont even have in my possession but they seem to just not care at all about me & take their sweet time. Why should they care? It isnt them or they’re vehicle. I contacted Nissan Corporate about this problem and they launched an Investigation they stated would take 6-12 weeks. Wow! They told me to speed the process up i should file a claim through my insurance (which i did) it was approved. Nissan corporate stated they would reimburse my insurance if it was found to be a Nissan Defect in the tie rod. My vehicle is STILL at landers un fixed. Now they state that they cannot repair my vehicle UNTIL nissan is done with the investigation. No one knows what the xxxx their talking about!! I called nissan corporate to inform them that i only followed orders from them. They told me to file a claim because it would be MUCH faster to receive my vehicle, but now although my insurance would pay.. they suddenly cant touch it? They dont care about you!! I was poorly treated!! Absolutely NOBODY is on my side! No one seems to care about me or my situation i am APALLED. i thought i was doing myself a favor by trading in my car & purchasing a BRAND NEW VEHICLE as a gift to myself ... but i was better off with my old car! Im so sad im going through this & i do not know what else to do. These people are crooks, rude, selfish, grimey, NASTY and flat out ONLE CARE ABOUT A SALE. it is now july 10th... STILL NO CAR. i call almost everyday and go to the dealership and hear the same thing (we are waiting on nissan to complete the investigation) but when i called Gary, the nissan adjuster who came out to inspect my vehicle, he states the investigation is complete & they should have been working on my car. Just a mess. Nobody knows what they are talking about and everyone gives me nasty attitude as if they dont give a xxxx. i’ve had it with these people. Lesson learned, NEVER BUY FROM LANDERS MCLARTY NISSAN!!Traci, b**** you are rude!!!And if you are going to treat people the way you do , find a new profession because one dealing with angry people just isnt for you!!! I am taking this to the BBB, and any other social platform where i am able to write a review. My story will be heard! How i was treated & how long this is taking is COMPLETELY UNACCEPTABLE. you guys know this is dead wrong! According to margaret the customer relations specialist & willie the dealership manager, they claim they will pay half of my $500 Deductible, but lets see if that is actually true IF AND WHEN i get my vehicle back. I wouldnt be suprised if it wasnt! The rental i have has to go back & here i am stuck without a car, today June 9th i went to the dealership for maybe a 3rd of 4th time since my vehicle has been there & REQUESTED TO SPEAK TO THE SERVICE MANAGER. I sat from 4:30-6 and was told BIll was to busy & couldn’t speak with me. TRACY, yes the nasty rude lady saw me sitting there for almost 2 hours and waited until the very last minute to come tell me that. So no, i left without speaking to ANYONE REGARDING MY VEHICLE! Nobody wants to talk to me... they all avoid me & give me the run around. They think its funny. I wouldn’t wish this on my worst enemy. I am 26 years old , young, and worked my xxx off for this car. i didn’t deserve to be treated this way! Regret coming here More

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