
Landers McLarty Subaru
Huntsville, AL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 622 reviews
I called about a 2011 Subaru Forester from the Internet description, as I had recently looked elsewhere at a 2010 model and had difficulty opening the lift gate. I was told over the phone that the latch w description, as I had recently looked elsewhere at a 2010 model and had difficulty opening the lift gate. I was told over the phone that the latch was easier on the 2011 and vaguely, "hydraulic." I was double-teamed as I arrived on the lot by the manager and salesman; I could not open the lift gate, and should have left then, but liked the car and thought I could get by with just using the back seat, or folding it down. I asked the salesman on the test drive if the car had been traded in and he said yes. I asked if there would be a delivery fee and he said no. When we negotiated via phone he kept saying the car had only 10,000 miles, and I knew it had 11,900. When I bought the car, I was sent on my merry way with only one key, no remote for keyless entry, and no owner's manual. The salesman snagged a manual from another car for me, but I had to pay for a second key, and met with sarcastic resistance when I insisted the dealership pay for at least half of a remote. The only courteous, considerate, and professional person I dealt with was the young fellow in the service department who handled ordering the key and remote. I asked for a copy of the Car Fax two or three times and it was finally mailed to me. The car had come from Florida, and I was charged a delivery fee. It occurred to me that no one at the dealership knew jack about the car and it was only a "unit," a "product" to be moved off the lot asap. Customer satisfaction had been replaced with customer flim-flam. I am in the market for a 2014 Forester because of the power lift gate and will drive 300 miles away from Landers McClarty to find one. More
I e-mailed the sales manager explaining in detail my disappointment and frustration with the car I had purchased, and after five days, I still haven't received a response from him. If you buy from this disappointment and frustration with the car I had purchased, and after five days, I still haven't received a response from him. If you buy from this dealership, make sure you go over the sales numbers with a fine-toothed comb. They will throw in things like a $600 delivery fee, which means they didn't do anything to deserve that extra $600. They will increase the agreed-upon price by $50, hoping you won't notice. Their salespeople will SWEAR there is absolutely nothing wrong with the car you're purchasing, when in fact it probably has a multitude of problems, like mine did. Landers-McLarty has lost a customer for life. I hope you'll follow suit. More