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Landers McLarty Subaru
Huntsville, AL
622 Reviews
Landers McLarty Subaru is the only Subaru dealership in North Alabama, and we're completely dedicated to bringing credibility, integrity and transparency to the car-buying process. With a big store, huge inventory and even better prices, we're the premier retailer of award-winning new and used Subaru vehicles throughout the southeast, including Birmingham, AL, Chattanooga, TN, Nashville, TN, and the Tennessee Valley. You will find quality new and used Subaru models, certified OEM parts, and excellent service and maintenance at our Alabama Subaru dealership.
Our skilled and knowledgeable sales staff has many years of experience satisfying our customers' needs, and they're here seven days a week to do just that for you. At the same time, our service continues well after you've selected a new or used Subaru. We have a financial department that's committed to finding a payment plan that suits you best, regardless of your credit score, and highly trained technicians to help extend the life of your Subaru vehicle.
We want you to join the group of Subaru owners who say, "I Love My Subaru." We are conveniently located at 5790 University Drive in Huntsville, AL, and you can reach us anytime by phone or by filling out our contact form. The entire staff at Landers McLarty Subaru looks forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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September 01, 2013
I called about a 2011 Subaru Forester from the Internet description, as I had recently looked elsewhere at a 2010 model and had difficulty opening the lift gate. I was told over the phone that the latch w description, as I had recently looked elsewhere at a 2010 model and had difficulty opening the lift gate. I was told over the phone that the latch was easier on the 2011 and vaguely, "hydraulic." I was double-teamed as I arrived on the lot by the manager and salesman; I could not open the lift gate, and should have left then, but liked the car and thought I could get by with just using the back seat, or folding it down. I asked the salesman on the test drive if the car had been traded in and he said yes. I asked if there would be a delivery fee and he said no. When we negotiated via phone he kept saying the car had only 10,000 miles, and I knew it had 11,900. When I bought the car, I was sent on my merry way with only one key, no remote for keyless entry, and no owner's manual. The salesman snagged a manual from another car for me, but I had to pay for a second key, and met with sarcastic resistance when I insisted the dealership pay for at least half of a remote. The only courteous, considerate, and professional person I dealt with was the young fellow in the service department who handled ordering the key and remote. I asked for a copy of the Car Fax two or three times and it was finally mailed to me. The car had come from Florida, and I was charged a delivery fee. It occurred to me that no one at the dealership knew jack about the car and it was only a "unit," a "product" to be moved off the lot asap. Customer satisfaction had been replaced with customer flim-flam. I am in the market for a 2014 Forester because of the power lift gate and will drive 300 miles away from Landers McClarty to find one. More
by skylarks
Employees Worked With
Randy
February 02, 2013
I e-mailed the sales manager explaining in detail my disappointment and frustration with the car I had purchased, and after five days, I still haven't received a response from him. If you buy from this disappointment and frustration with the car I had purchased, and after five days, I still haven't received a response from him. If you buy from this dealership, make sure you go over the sales numbers with a fine-toothed comb. They will throw in things like a $600 delivery fee, which means they didn't do anything to deserve that extra $600. They will increase the agreed-upon price by $50, hoping you won't notice. Their salespeople will SWEAR there is absolutely nothing wrong with the car you're purchasing, when in fact it probably has a multitude of problems, like mine did. Landers-McLarty has lost a customer for life. I hope you'll follow suit. More
by bluecats
Employees Worked With
Brandon
