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Landers McLarty Toyota

Fayetteville, TN

3.6
563 Reviews
Here at Landers McLarty Toyota, we have made it our mission to excel in customer satisfaction. Exceeding customers’ expectations has been a continuous goal that we started out on nearly 35 years ago when we entered the automotive industry, and it has been our commitment to make each customer feel at home, whether it’s purchasing or servicing their vehicles. We have created a hometown atmosphere where character and reputation really do make a difference. We maintain our relationship with you long after the purchase and will give you personal assistance whether you’re looking for a new or used vehicle, or adding a new accessory. Our commitment to excellence has made Landers McLarty Toyota one of the top Toyota dealerships for doing business in the Tennessee and Alabama automotive industry. We have top sales and finance experts that can make your buying experience comfortable and most of all exciting. And it doesn't stop there! Our service department is the finest anywhere. We have Toyota master technicians and certified service advisors who have complete knowledge of Toyotas. Our parts department is the one-stop shopping place for your vehicle needs from mufflers to wheel bearings. We thank you for choosing Landers McLarty Toyota in Tennessee to purchase your vehicle. We sincerely hope that you take advantage of all that Landers McLarty has to offer, because after all, you and your family is what Landers McLarty Toyota is all about. Come by and check out our state of the art facility and if a friend or colleague is looking for a vehicle, send them our way. We promise we will treat them just as we did you -- like family. Sincerely, Landers McLarty Team Toyota
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2970 Huntsville Hwy

Fayetteville, TN

37334

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Showing 563 reviews

June 08, 2015

Bead Rhodes Brad has sold us four cars in the past two years. He knows what we want. He is always thinking about the customer. He has helped us in so many ways an More

by kennic6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Rhodes
May 29, 2015

They won't see me again. To my friends in F-ville and Lincoln County. One year ago I bought a new Toyota Highlander from Landers-McLarty Toyota, locally. I was thrilled about More

by gatorjim
Customer Service
Recommend Dealer
No
Employees Worked With
Not sure....no name tag.
May 29, 2015 -

Landers McLarty Toyota responded

gatorjim, My name is Kyle Simons and I am the Internet Manager here at Landers McLarty Toyota. I wanted to take a few moments to answer any concerns you may have. My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. I have reviewed your post about your experience with our promotional sale going on right now. I do want to apologize for the way you were handled. When we do these types of sales we have a LOT of response from people wanting prizes and wanting newer vehicles and we try to assist them in the most efficient way possible and sometimes customer service suffers. That is NOT our intention and I appreciate you letting us know your feelings on your experience so we can improve. In the future I will help ensure that you save the time that is important to you. If you should need anything in the future what so ever including sales, service, parts, etc. please do not hesitate to give me a call or shoot me an email directly and I would be more than happy to assist you in a professional and timely manner. I know that these are just words and I will have to prove to you my commitment to 100% customer satisfaction but I do hope you will provide me with the opportunity to do so. Thank You, Kyle Simons 931-438-6300 ksimons@landersmclartytoyota.com

May 29, 2015 -

gatorjim responded

Kyle, Thank you for your quick reply. I own a sales company and understand the importance of the sales process. But, I never lose site of the ultimate goal.....satisfying my clients needs. Admittedly, I was n't there to buy another car yesterday. I rarely, make that very rarely, respond to the type of sales promotion you have underway. I add to drive by the L-M store and decided to participate. My experience has taught me that I;ll never do that again. As for assisting me, I appreciate your offer. Until yesterday, every trip to L-K had been a pleasure. That would be the initial purchase and three scheduled service trips. At this point, I've decided to take my business elsewhere for the reasons stated. I will be in the market for another vehicle later this year, but L-M probably won't be considered. I hope my feedback can be used as a constructive tool to enhance the sales experience and sales results at L-M. It's can be lesson that is sometimes valuable and some times ignored. It depends greatly on the leadership in an organization and what they perceive the firm's mission to be. Thank you.

May 29, 2015 -

Landers McLarty Toyota responded

It is unfortunate that you won't give us another opportunity to earn your business in the future but that is your decision and I respect it. I can assure you that if you change your mind I will go above and beyond to try and rectify your perception. If you need anything at any of the Huntsville stores no matter the manufacturer please feel free to contact me as well as I have worked with people at most of those dealerships and I can help facilitate sometimes.

May 29, 2015 -

Landers McLarty Toyota responded

I have been in contact with the customer privately and we have reached an understanding.

March 12, 2015

Toyota lease Denise gave us a wonderful buying experience, the dealership stayed open and still made us feel at ease and not rushed. They did miss some paperwork t More

by felicia.sisk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise mashburn, Levi Shouse
January 29, 2015

Impeccable sales and service Team. First we did an online finance app, we were almost instantly contacted and the app was easy and short. We let them know what we were looking for and w More

by J Douglas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron DeFrancisco, Finance Manager, Levi Shouse, Brian Porterfield
January 24, 2015

It was worth the drive. The buying experience was seamless. Doc, my salesperson, was knowledgeable about the product, listened to what I wanted, was very accommodating to my More

by dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaquan "Doc" Eakins
January 21, 2015

Had a seamless experience working with Connie!! Had a great experience working with this store, Connie was very helpful as was the rest of the sales staff and service personnel! If you're coming fro More

by Mcm053189
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
November 19, 2014

Unbelievable. Made us feel like family Made us feel like family. I was lookn for a dealer i could continue to buy from and found it here. Every1 there made us feel like we were the only cus More

by eslick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denease
November 14, 2014

What a great place!! Lander mclarty toyota was amazing helping me find and buy my fourth car. Dakota was friendly and open making the experience feel pleasant rather than More

by Alycia Huntington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dakota Crews
May 29, 2014

Purchase of 2014 Prius I have been to many car dealerships, but Landers McLarty Toyota in Fayetteville, Tennessee was the friendliest and most knowledgeable dealership I hav More

by Papabutch1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron DeFrancisco, Max Philyaw, Jennifer Webb, Levi Shouse, Brad Rhodes
May 24, 2014

What a great buying experience!!! Just completed my "best vehicle purchase" EVER at Landers McLarty Toyota in Fayetteville. Got a great trade value on my wife's Nissan Maxima and a gre More

by gatorjim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron DeFrancisco, Levi Shouse, Brad Rhodes
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