Landers Toyota NWA

everything was explained in detail and meet the time they ga service went as promised and no additional charges were added to the billed. customer service rep. was polite and explained all work and costs before service went as promised and no additional charges were added to the billed. customer service rep. was polite and explained all work and costs before they were done. More

Repair work They did replace the CV boot under warranty. It was finished in the time frame I was given. Only issue I had was with getting a shuttle pick up bac They did replace the CV boot under warranty. It was finished in the time frame I was given. Only issue I had was with getting a shuttle pick up back to pick up the car. The receptionist told me that she had contacted the driver and had been told that she was on her way. She told me this when I'd called back after waiting 30 min. She then said that she call the driver and have her call me back. The driver did call me back and told me that the call she just got from the receptionist just now was the first one she'd received. I do understand that if the driver was busy, she couldn't come immediately, but standing up waiting for 30 min on a rainy day for no reason is frustrating. Guess I will just wait from now on if it will be a long repair. More

Excellent service this trip I pulled into the service bay at 5:45 needing anew battery. I fully expected to drop my car off because I knew they were closing in 15 minutes. To m I pulled into the service bay at 5:45 needing anew battery. I fully expected to drop my car off because I knew they were closing in 15 minutes. To my complete surprise they replaced my battery and I was on my way in 10 minutes. Very impressive customer service start to finish. My last customer service experience was not good so this was a pleasant surprise and experience. Kudos to everyone yesterday! More

Seth Snyder's outstanding customer service Seth always helps our company in the best way possible. Recently one of our out of town team members was in town and had a minor issue with her plasti Seth always helps our company in the best way possible. Recently one of our out of town team members was in town and had a minor issue with her plastic wheel well being shredded up. Seth removed it for her and got her on the load with no financial hassle. Seth is the man and I'm sure, given the opportunity, he'll do well with SLT. I look forward to requesting to work with him again. More

I brought our vehicle in for an oil change and rotate tires Service was very efficient and very helpful during the service of vehicle. Thank You. Oil change and rotate tires. Johnny was very professional and Service was very efficient and very helpful during the service of vehicle. Thank You. Oil change and rotate tires. Johnny was very professional and helpful. More

Flat tire . I called in Friday morning to ask if they did tire repair and they said yes and to bring it right down because the volume of customers was low. . I called in Friday morning to ask if they did tire repair and they said yes and to bring it right down because the volume of customers was low. I came right down and they completed the repair that morning. By mid day I was back on the street. More

Carl went beyond to help us find just the right car I took my friend here to buy a car. Carl went beyond to help my friend to find a car, just right for him. We finally settle the car he want it. I like I took my friend here to buy a car. Carl went beyond to help my friend to find a car, just right for him. We finally settle the car he want it. I like Carl because he is honest, funny and so much energy. I would recommend to all my friends to go see him. More

Thorough service Polite, friendly, complete service. Mark Daniels went above and beyond to answer my question. Car was washed after thorough maintenance check up. I ev Polite, friendly, complete service. Mark Daniels went above and beyond to answer my question. Car was washed after thorough maintenance check up. I even got lunch! Hamburgers right off the grill! More

Routine 125K mile service performed These people make it as easy as it can get. They are very professional and dedicated to customer service. They allowed me to pay over the phone and These people make it as easy as it can get. They are very professional and dedicated to customer service. They allowed me to pay over the phone and have someone else pick up the car. More

Excellent Kenneth is an excellent salesman. He is very knowledgeable, communicates very well & promptly, & very professional. The showroom was busy yet friendl Kenneth is an excellent salesman. He is very knowledgeable, communicates very well & promptly, & very professional. The showroom was busy yet friendly. The parts department ordered a cargo mat & received it that day. They called me immediately & had it in my car that same day. More