Landers Toyota NWA

Excellent Service! Mark could not have been any more helpful. All of my needs were met in an excellent and timely fashion. Could not have been more pleased with servic Mark could not have been any more helpful. All of my needs were met in an excellent and timely fashion. Could not have been more pleased with service received. More

The service department was very pleasant to deal with. They took care of all my needs. When my truck was going to take longer than we thought , they got me in a l department was very pleasant to deal with. They took care of all my needs. When my truck was going to take longer than we thought , they got me in a loaner until they got mine fixed. More

I was treated like a VIP I was provided with shuttle service while my vehicle was being serviced. I was contacted to go over the service that was needed in order to get the ki I was provided with shuttle service while my vehicle was being serviced. I was contacted to go over the service that was needed in order to get the kind of service I needed. I was not pressured to have additional work performed than what was necessary. More

Very happy with service The customer service employee was helpful with questions we had, and he connected my new phone to car for me. The service guys were quick to do their The customer service employee was helpful with questions we had, and he connected my new phone to car for me. The service guys were quick to do their job. They even washed our truck . We were there less than one hour. Happy with overall service and will be back. More

2003 4 Runner Oil change, tire balance, rotation, alignment, No issues with the oil change and pricing was reasonable. The shop also pointed out my air filter needed to be replaced and it was brought to me to in No issues with the oil change and pricing was reasonable. The shop also pointed out my air filter needed to be replaced and it was brought to me to inspect and approve the new one being installed.. The alignment was time consuming, but not due to lack of effort. Several components had become "frozen" over time and had to be heated to be loosed and repositioned. The service desk kept me posted as to the delay and what was happening, but since I had brought stuff to do while I waited it was no big deal. I have spent a fair amount of money on service work this year, all at Landers, but with 195,000 miles on my 2003 4Runner much of it was needed to keep adding on the miles for hopefully years to come. This has been a great vehicle and just keeps on rolling, though I do pride myself in taking care of it, but not necessarily to Toyota's aggressive ($$$) maintenance schedule. Honestly, this has been the best dealer service department I have ever dealt with...not always perfect, but quick to fix any miscues and seemingly dedicated to superior customer satisfaction, as that has been my experience to date. I'll be back next week for spark plugs and a new engine gasket, found during the inspection with my oil change. These guys are pros and the work, while maybe a bit more expensive than the local "garage" is guaranteed. More

Routine service performed as expected. Routine service appointment made online. Staff was friendly, informative, and efficient. Waiting area was comfortable. Desk and internet access all Routine service appointment made online. Staff was friendly, informative, and efficient. Waiting area was comfortable. Desk and internet access allowed me to do some work and not feel like I was just wasting time. More

Oil change I had an oil change, and the employee suggested that new wipers were needed. I had forgotten about them, but I knew he was right. My appointment wa I had an oil change, and the employee suggested that new wipers were needed. I had forgotten about them, but I knew he was right. My appointment was for 11 a. m. and I was there on time; however there were a lot of people ahead of me. My car was ready at about 12:45. All in all, I am very happy about the whole experience despite the length of time I had to wait. The service man was very courteous. More

Brakes fixed Great job feasible price. David who brought me home was excellent too!!!great job. Done and thinking of more words. Seems like I should be able to say Great job feasible price. David who brought me home was excellent too!!!great job. Done and thinking of more words. Seems like I should be able to say less but it keeps talking Me I need more stupid words. More

My request was quickly helped and managed! The employees were extremely helpful in providing assistance. I had a problem, and the employee accommodated my request. I was extremely satisfied and The employees were extremely helpful in providing assistance. I had a problem, and the employee accommodated my request. I was extremely satisfied and would highly recommend. More

Excellent Experience In for regular maintenance. Service was fast. Service Advisor, Jason Jones, was courteous, and efficient. He informed me of bad battery cell and pr In for regular maintenance. Service was fast. Service Advisor, Jason Jones, was courteous, and efficient. He informed me of bad battery cell and provided replacement battery options. More