Landers Toyota NWA

I purchased a new 2011 Corolla in December from Justin and Ron. I've dealt with many dealerships and sales staff over the years, and I have to say that Justin and Ron were by far the most professional. I and Ron. I've dealt with many dealerships and sales staff over the years, and I have to say that Justin and Ron were by far the most professional. I felt very comfortable with their friendly honest approach in giving me the service I wanted. I love the Corolla, it's a pleasure to drive, and I felt very satisfied that Justin and Ron made every effort to get me in the car I wanted. Im a business owner myself, and I was very impressed with Justin and Ron's skills in making me feel comfortable and at home in the dealership. I think they're great guys and I have recomended them and NW Toyota to all of my friends. More

Jeremy was great to work with! He listened to what we wanted in a new car and made sure we got it. He continues to stay in touch with us - even "after the sale". Love the Corolla! I am due for my wanted in a new car and made sure we got it. He continues to stay in touch with us - even "after the sale". Love the Corolla! I am due for my first service call. If the service is as good as the sale, we sure made the right choice with Toyota of Northwest Arkansas! More

I love my car, the price I got it at, and the customer service. The dealership offers so many bonuses and great service. Very happy! service. The dealership offers so many bonuses and great service. Very happy! More

This is the second car I've bought at this dealership in the past 5 years. They continue to impress me and make the over 100 mile drive well worth it. EJ and Kenny are two of the best salesmen I have ever d the past 5 years. They continue to impress me and make the over 100 mile drive well worth it. EJ and Kenny are two of the best salesmen I have ever dealt with and go above and beyond to make the car buying expereince as enjoyable as possible. The entire staff at Toyota of NW Arkansas are the best in the business. More

Kurt was a great salesman to work with and I have already sent him some other contacts who were also pleased with his service. I thought I would never buy a Toyota until I drove one. They are nice looking, sent him some other contacts who were also pleased with his service. I thought I would never buy a Toyota until I drove one. They are nice looking, quick, good gas mileage, sharp steering and have more interior space in them than I expected. My family now owns a 2012 Camry and 2011 Avalon. They have the cars marked as low as they can and don’t flex much on the sticker price but do work with you to get your payments in the range you can afford. So far I have had great experiences with their car washing program and parts department. The next thing I will be doing is converting my one ton over to a Tundra. Happy driving. More

We had a very good experience. The Sales Personal was amazing. He took the time to explain to me what everything meant and how it all works. He never rushed me and just explaining everything clear to me amazing. He took the time to explain to me what everything meant and how it all works. He never rushed me and just explaining everything clear to me and my family. He made us feel that we were top priority. I don't think i couldn't explain any more than everything was awesome!! More

We went to the dealership for a specific truck and Jeremy helped us find it quickly. We have been extremely happy with our purchase and will certainly work with him in the future. helped us find it quickly. We have been extremely happy with our purchase and will certainly work with him in the future. More

Saw a vehicle I was interested in and went in to look at it. Everyone just standing around not busy but I had to ask someone for help and was treated like I was a burden. After speaking with the sales guy it. Everyone just standing around not busy but I had to ask someone for help and was treated like I was a burden. After speaking with the sales guy and the listed price (which was almost new price for a 2 yo car) was firm I left and never to return. Worst experience in my 20 years of buying cars but never again. More

I own a 2011 Toyota Sienna, which I brought in for an oil change/tire rotation on September 8th, 2011. A service required light came on in my car this morning (Oct 18th, 2011), my husband called and was told change/tire rotation on September 8th, 2011. A service required light came on in my car this morning (Oct 18th, 2011), my husband called and was told to bring it in at 10:30 and they would see what the light was indicating. On my way to the dealership I thought maybe it was low tire pressure as the indicator looked a bit like a tire (duh!). When I pulled up, a man asked what he could do for me. I explained what the issue was, all the while my four month old was screaming in the back seat. Brooke (?) came out and asked what I needed; she said it was indeed the tire pressure, "but it will be a few hours as there are three cars ahead of yours." Mind you there were no other cars in any of the service lanes and though it obviously does not follow that there were not cars ahead of mine; the perception is bad from a customer standpoint however. I became a tad irritated and said I would do it myself. As I drove away, I got a bit more irritated at the manner in which I was dealt with. How long would it have taken them to put air in my tires (which should have been done at my last service anyway)? Certainly worth their time to save their dealership this horrible review. Not that this should allow me faster or better service, but I had a four month old in the car. My child’s safety should have engendered some sort of concern in either of these two people. I walked in and asked to speak with the general manager. Chris Powers walked by and said he would be right with me, then proceeded to walk up to a sales rep and begin discussing something. They meandered around the dealership floor talking, showing no sense of urgency in getting to me or my concerns. I finally asked why he was not immediately dealing with an obviously displeased customer, again I will admit that I am by no means the only customer and I might not be his most pressing concern. It comes back to perception; never allow customers to believe that they are not the most important issue at present, regardless if they are or not. He seemed to put the needs of a salesman and a potential sale ahead of mine, which paints a pretty ugly picture of how one can expect to be treated after they cash the check. Jackie rickville, the customer service manager approached me and asked what she could do for me. In a very agitated state by this point, I expressed my most serious displeasure at being so rudely handled. Those who purchase a new car spend a substantial amount of money and I for one expect the service to reflect that. To end my experience on the worst possible note, Jackie allows her eyes and demeanor to reflect how she feels when dealing with unhappy people. I am not sure if she realizes that her eyes tend to roll when dealing with unhappy customers, not exactly the best quality for a customer service manager. I certainly hope whoever at Toyota of North West Arkansas reads this review passes that helpful information on to her. In any event, to allow me to drive away with low tire pressure in a car carrying a four month old baby leaves me befuddled and quite disappointed. At every step in this interaction there was an opportunity to improve their standing in my eyes; they failed in every way possible. I will do my very best to not give my business to this dealership ever again and will urge anyone else concerned to do the same. I would also like to add that every time I have brought my vehicle in for service at this dealership, something is always missed. Usually it is small stuff but the service has always been beneath the standards I am sure Toyota would accept. More

My car is two years old. I bought it certified preowned in July of 2010. I've had to take my car to Toyota of NWA to fix the same problem withmy window seal FOUR times, keep in mind that I have to drive 6 in July of 2010. I've had to take my car to Toyota of NWA to fix the same problem withmy window seal FOUR times, keep in mind that I have to drive 60+ miles round trip everytime I go to the Toyota dealership. The first time they had to order the clips because the service department I guess doesn't carry parts in the shop. ? The second time they put the clips in backward. The third time it was fixed, two weeks later the seal popped off again. This time, I took the car back to fix the air conditioner knob on my dash AND the window seal. I'm utterly dissatisfied that I have to pay to order the part for my ac. This car is two years old, shouldn't the interior feature last longer than two years? One would think with Toyota trying to climb out of the hole they've been in the last few years, they're customer service AND quality of work would be better. You would think they would want to try to make their customers happy and TAKE CARE OF THEM! I will NEVER purchase another Toyota and I will NEVER recommend Toyota of NWA to anyone. Toyota has lost my business. Your views on customer service are completely backwards. A smile and handshake at the front door is NOT customer service. It's a mere fragment of customer service but it's not enough to keep customers happy and loyal. More