Landers Toyota NWA

Overall experience was ok because price in contract was not price I agreed on, and was left to discover the difference myself, when I called and asked about the difference, I was given a little bit of a ru not price I agreed on, and was left to discover the difference myself, when I called and asked about the difference, I was given a little bit of a run around, if one wasn't sure of what the difference was or why is was different, they should just answer honestly that they don't know, and that they'll direct me to the person that should be able to explain what the difference was and why it was there. When I got in contact with the person who wrote the contract, it seemed as if, as the saying goes "got caught with the hand in the cookie jar" person dealing with the contract didn't seem apologetic, that it happened, and rushed to cover up something it seemed like, I say that because I declined everything two, three, four times, and some how in the end one of the things I so boldly declined still ended up in the contract, after things were cleared up, and I signed a waiver to decline an option, I was told, it would go in effect right away, and I would recieve an invoice in the mail showing the over amount being taken off, or go online and total amount owed would be amount I agreed on, I recieved nothing in the mail, and once again left to find out on my own that nothing had changed, and had to call a few places to get things straight. More

good salesman good dealer people are nice I will recommende friends go to this dealer to see this salesman maybe later when I have enough credit I will trade in my truck to get a toyota Thundra recommende friends go to this dealer to see this salesman maybe later when I have enough credit I will trade in my truck to get a toyota Thundra More

We were owners of a gas guzzling Dodge truck, and in need We were owners of a gas guzzling Dodge truck, and in need of a gas saving vehicle. Of course we did a little research on the matter of fuel effi We were owners of a gas guzzling Dodge truck, and in need of a gas saving vehicle. Of course we did a little research on the matter of fuel efficient vehicles and decided that a Toyota Prius would be the best choice for our family. After making a trip to Toyota of NWA and visiting with Sean Chase(our salesman) we felt confident that we had made a step in the right direction. Sean outlined the many features of the Prius including: fuel economy, safety features(very important as we have a young child), the mechanics of a hybrid, and finally how Toyota of NWA would be there for us in the future should we decide to go with a Toyota. Making the decision to purchase a Toyota Prius we feel confident that we made the right decision for our families future. Sean and the entire sales team at Toyota of NWA made the buying experience easy and hassle free and assured us not to expected any less in the future concerning Toyota service. Sean introduced us to a member of the service team and assured us again of the great service to expect from the Toyota service team. If you are in the market for a vehicle(new or used) Toyota of NWA should be your first stop. Not only do they market the best vehicles on the road, but they deliver the best customer service in the industry as well. I'm sure all of the salesmen at Toyota of NWA are excellent, but I can personally vouch for Mr. Chase and the customer service you will receive in dealing with him. Thanks Sean for bringing us into the Toyota family. Kevin Miller Proud Prius owner More

I found the sales and service at Northwest Toyota to be a pleasurable experience. They helped me get a loan I can live with, and to purchase a new Prius, which I love. It was scarey going back into car payme pleasurable experience. They helped me get a loan I can live with, and to purchase a new Prius, which I love. It was scarey going back into car payments after having my Escalade paid for the last 5 years, but knew it was time to jump back in the game, and purchase a new car, as mine was approaching 10 years old. I feel confident I made the right decision with my Prius, it's nice passing the gas stations up! I would recommend this dealer, and my salesperson, Tommy Moser, who was friendly and helpful. He even paid for my touch-up paint. I especially like the free car washes, with my new black car, and the paid for maintenance the first two years, it's great. More

We had a very favorable buying experience at this dealership. We were very impressed with the honesty and integrity of our salesman, Brian Garrett. He explained everything very clearly, was friendly dealership. We were very impressed with the honesty and integrity of our salesman, Brian Garrett. He explained everything very clearly, was friendly and courteous and treated us with respect. More

Great personal feel - staff all call you by name and go out of their way to help you. Robert gave us good follow up service after buying our new highlander from him then he found us the perfect used car f out of their way to help you. Robert gave us good follow up service after buying our new highlander from him then he found us the perfect used car for our son. More

I had been in search for my Tacoma for about 6 months to a year and knew exactly what I was looking for. When I searched around online one random day, I came across one at this dealership and knew I would s a year and knew exactly what I was looking for. When I searched around online one random day, I came across one at this dealership and knew I would stop at nothing to get it. I emailed the dealer since it was a Sunday and first thing Monday morning Marty May called me and said it was mine if I could get down there ASAP. I was there all day going over details on financing and test driving it. Marty never gave up and neither did I. Both of us wanting me in this truck and both of us having a price in mind, we came to an agreement that in my opinion, favored me more than it did him. I got the help I needed, truck I wanted and Price I could really afford. I told Marty I refused to pay $400, $500, or even $600 a month for a truck. It took some time and I am sure he got a butt chewing from his boss, but got me a great deal. Only down fall I had was it took an entire day to get everything squared away. I currently have friends looking for newer cars and I have contact Marty and sent him on the lookout for those vehicles. I wouldn't recommend him, if I didn't think he would do a great job at taking care of the customer. Thanks Marty and Toyota for all your help. You made a life long customer! More

I ALWAYS SHOP AROUND FOR GOOD DEALS AND STOPPED AT YOUR DEALERSHIP IN ROGERS A WAS IMPRESSED WITH THE STAFF, OUR SALES PERSON WAS A VERY HELPFUL IN ALL ASPECTS IN OUR PURCHASE AND EVEN CHANGED OUR MIND FRO DEALERSHIP IN ROGERS A WAS IMPRESSED WITH THE STAFF, OUR SALES PERSON WAS A VERY HELPFUL IN ALL ASPECTS IN OUR PURCHASE AND EVEN CHANGED OUR MIND FROM A COROLLA TO A CAMERY IN WHICH WE WERE VERY IMPRESSED BY.HIS KNOWLEDGE BROUGHT US TO OUR DECISION.KENNY EVANS WAS OUR SALES PERSON AND HE IS NOW REMEMBERED EVERY TIME MY HUSBAND AND I GET INTO OUR VEHICLE.THE STORE WAS A CLEAN ENVIORMENT AND THE ALL AROUND EXPERIENCE WAS ONE TO REMEMBER..THANK YOU TOYOTA FOR THIS EXPERIENCE.... More

I rate Northwest Arkansas Toyota as "Great" because of the outstanding service we have received there. My husband drives a 16-year-old Toyota Celica convertible that is in excellent condition. because of the outstanding service we have received there. My husband drives a 16-year-old Toyota Celica convertible that is in excellent condition. The service department at Northwest Arkansas Toyota has been wonderful in servicing this car for as long as they have been in business. I spent the late winter and early spring of 2011 trying to decide whether to buy a Toyota or a Hyundai. Kenny Evans patiently met with me, answered my questions, showed me several models over these months, never trying to rush me into making a decision. I finally decided to purchase a 2011 Toyota Avalon. My purchase experience with both Mr. Evans and the finance department was pleasant and professional. I would gladly go to this dealer for a future purchase and would readily recommend Northwest Arkansas Toyota to my friends. More

Our purchase of a new vehicle @ Toyota of NW Arkansas was Our purchase of a new vehicle @ Toyota of NW Arkansas was a great experience. Brian Garrett was very courteous, knowledgable, and helpful during Our purchase of a new vehicle @ Toyota of NW Arkansas was a great experience. Brian Garrett was very courteous, knowledgable, and helpful during our test drive. He answered all our questions to the best of his ability, and was very patient with us thru the decision-making process, as was Ken Marant, the General Manager. It meant a great deal to us as customers to not experience the high-pressure salesmanship that is so often found in this business. Brian has been great in contacting us since the sale to follow up with the performance of the Toyota Corolla, and to show his concern on a personal basis, as well. Brian, Ken and Toyota of NW Arkansas have already been recommended to others by us, and will continue to be in the future. Thank you, Brian and Ken, for such a pleasant buying experience and for establishing such a great dealer / customer relationship with us! More