Landers Toyota NWA

When researching Toyota dealerships in Missouri and Arkansas I spoke to Barry Richardson via phone and was impressed with his knowledge and professionalism. Barry Richardson was the main determinan Arkansas I spoke to Barry Richardson via phone and was impressed with his knowledge and professionalism. Barry Richardson was the main determinant for us visiting this dealership from our home in Missouri. It was well worth the 2+ hour trip there. He was courteous and eager to assure our trip to his dealership was pleasant . His customer service was the best I have encountered in a auto dealership and he represents this Toyota dealership with pride. We were impressed with the entire dealership and everyone we had contact with and at no time did we feel high pressure sales from anyone. I highly recommend this dealership for the purchase of your next Toyota. It is quite evident that everyone takes pride in their dealership. We have owned many vehicles and the last several have been Toyotas. All my other family members own Toyotas also and none are disappointed in the product. More

We went to just look for a car that would provide our family with better gas mileage not planning on buying that day. But once we meet Barry we felt his knowledge and the dealership in general was a gre family with better gas mileage not planning on buying that day. But once we meet Barry we felt his knowledge and the dealership in general was a great fit. We planned on looking elsewhere but after speaking with Barry and the rest of the team we decided to buy from Northwest Arkansas Toyota and that is very unusual for us. We are the type of people that like to look around before buying. After talking with everyone we did not feel the need to look elsewhere. We were provided with a great deal and excellent customer service. I would highly recommend Barry as a salesperson and this dealership if you are looking for an overall great buying experience. More

Clint did an exceptional job setting up my toyota which was due to a 90k mile check up. He did a great job educating me on the premium check up versus the standard check up. Clint also set up a loaner car was due to a 90k mile check up. He did a great job educating me on the premium check up versus the standard check up. Clint also set up a loaner car for me and waited one minute before closing for me to return. They detailed the car for me while they had the work done, also Clint caught a recall that was required and did this for me as well. He also spent so time with me on projecting what work would be needed on the next visit or check up. Clint showed outstanding professionalism and I have already encouraged some of my 60 employees to take their car there if they need repairs and ask for Clint. thanks for your service, I highly appreciate it. Mike Harris Owner Massage Envy Rogers 2004 Highlander. More

Traded in my X5 BMW for the Tacoma PU and wow I was/am pleased. The sales representative was personable, knowledgeble and made the whole process a great experience for sure. Steve Pruitt was my entrance pleased. The sales representative was personable, knowledgeble and made the whole process a great experience for sure. Steve Pruitt was my entrance and first exposure to NW Toyota and he paved the way for what was to follow. Outstanding service for sure. I thought only the high end dealerships like BMW and Range Rover were top notch in service and customer service but how wrong I was. I had owned a Range Rover before the X5 so feel I had been spoiled with service and then I find NW Toyota and boy was I wrong. The service plan I purchased is well worth the price and oh the customer service from the moment you drive into the service bay is outstanding. I cannot say enough about all the employees at the dealership. The physical plant, the cleanliness, service and attitudes of all make this a first class dealership for sure. My thanks to Steve and all the employees of NW Toyota for outstanding job well done! I love my Toyota Tacoma as well, it drives as good as the BMW and is so useful for my B&B here in Eureka Springs. I have not regreted trading in the BMW at all. More

This salesperson is very knowledgable in all vehicles on hand and is always willing to answer any questions. This salesperson also has great customer service skills in which it makes it easy to decide to p hand and is always willing to answer any questions. This salesperson also has great customer service skills in which it makes it easy to decide to purchase a vehicle. Very great person to deal with. More

Our experiance at NWA Toyota was pleasant and our salesman was friendly and professional. Brian and his manager worked hard to crunch those numbers to put us in the car we wanted. I wasn't really exp salesman was friendly and professional. Brian and his manager worked hard to crunch those numbers to put us in the car we wanted. I wasn't really expecting to go home with a new car that day but that is exactly what happened. The whole experiance was quite painless and now I am driving my dream car. More

Brian met us on the lot it had to be the hottest day of the summer. What a great guy he brought the car around to cool off before, took it for a test drive. He answered all of our questions and was very pr the summer. What a great guy he brought the car around to cool off before, took it for a test drive. He answered all of our questions and was very professional. This was my 1st time to "buy" a vehicle without my husband's help. It went much smoother than I ever dreamed, and didn't take all day. I have recommended all my friends looking for a new car go see Brian! And I will go back again in a heart beat! More

Brian was a very pleasant down to earth and most importantly honest representative for your company. Everything he told me was fact. That is very important when spending several thousands of dolla importantly honest representative for your company. Everything he told me was fact. That is very important when spending several thousands of dollars. Service has been great. Iwould recommend this dealership and Brian Garrett for sure. More

It was a pleasure to talk to Marty May about buying a new car. He was very personable and very helpful through the whole process. We started out that day to purchase one new car and in the end bought two,and car. He was very personable and very helpful through the whole process. We started out that day to purchase one new car and in the end bought two,and never one time felt pressured or rushed and all our questions were answered promptly. With their selection, prices and great service at Toyota in Rogers we would not go anywhere else. I highly recommend Toyota in Rogers to anyone who is looking to purchase a vehicle. Thanks Marty!!! More

In negotiating final sale price with Mr. May and his supervisor, they pulled a fast one on me which showed a lack of integrity. They had come down in price on the 2008 Toyota Prius I eventually bought supervisor, they pulled a fast one on me which showed a lack of integrity. They had come down in price on the 2008 Toyota Prius I eventually bought on Nov. 3, 2010 from their original price by approximately a couple of hundred dollars and I demanded that they come down $500 additional or I was walking out the door. After another consultation between Mr. May and his Superior, they came back with a counter offer of $500 below their first asking price instead of the already reduced price which was clearly stated by me. I suppose they wanted the last word and tricked me by saying they were always suggesting $500 off their original asking price! That kind of behavior left a sour taste in my mouth. I finally got tired of squabilling with them! They wore me down. Hence, on the "Price" line above, my rating is somewhere between 2 and OK. I had to check 2 because I felt that the "Price" was not OK; checking OK would not be honest of me! More