Landers Toyota NWA

Traded in my X5 BMW for the Tacoma PU and wow I was/am pleased. The sales representative was personable, knowledgeble and made the whole process a great experience for sure. Steve Pruitt was my entrance pleased. The sales representative was personable, knowledgeble and made the whole process a great experience for sure. Steve Pruitt was my entrance and first exposure to NW Toyota and he paved the way for what was to follow. Outstanding service for sure. I thought only the high end dealerships like BMW and Range Rover were top notch in service and customer service but how wrong I was. I had owned a Range Rover before the X5 so feel I had been spoiled with service and then I find NW Toyota and boy was I wrong. The service plan I purchased is well worth the price and oh the customer service from the moment you drive into the service bay is outstanding. I cannot say enough about all the employees at the dealership. The physical plant, the cleanliness, service and attitudes of all make this a first class dealership for sure. My thanks to Steve and all the employees of NW Toyota for outstanding job well done! I love my Toyota Tacoma as well, it drives as good as the BMW and is so useful for my B&B here in Eureka Springs. I have not regreted trading in the BMW at all. More

This salesperson is very knowledgable in all vehicles on hand and is always willing to answer any questions. This salesperson also has great customer service skills in which it makes it easy to decide to p hand and is always willing to answer any questions. This salesperson also has great customer service skills in which it makes it easy to decide to purchase a vehicle. Very great person to deal with. More

Our experiance at NWA Toyota was pleasant and our salesman was friendly and professional. Brian and his manager worked hard to crunch those numbers to put us in the car we wanted. I wasn't really exp salesman was friendly and professional. Brian and his manager worked hard to crunch those numbers to put us in the car we wanted. I wasn't really expecting to go home with a new car that day but that is exactly what happened. The whole experiance was quite painless and now I am driving my dream car. More

Brian met us on the lot it had to be the hottest day of the summer. What a great guy he brought the car around to cool off before, took it for a test drive. He answered all of our questions and was very pr the summer. What a great guy he brought the car around to cool off before, took it for a test drive. He answered all of our questions and was very professional. This was my 1st time to "buy" a vehicle without my husband's help. It went much smoother than I ever dreamed, and didn't take all day. I have recommended all my friends looking for a new car go see Brian! And I will go back again in a heart beat! More

Brian was a very pleasant down to earth and most importantly honest representative for your company. Everything he told me was fact. That is very important when spending several thousands of dolla importantly honest representative for your company. Everything he told me was fact. That is very important when spending several thousands of dollars. Service has been great. Iwould recommend this dealership and Brian Garrett for sure. More

It was a pleasure to talk to Marty May about buying a new car. He was very personable and very helpful through the whole process. We started out that day to purchase one new car and in the end bought two,and car. He was very personable and very helpful through the whole process. We started out that day to purchase one new car and in the end bought two,and never one time felt pressured or rushed and all our questions were answered promptly. With their selection, prices and great service at Toyota in Rogers we would not go anywhere else. I highly recommend Toyota in Rogers to anyone who is looking to purchase a vehicle. Thanks Marty!!! More

In negotiating final sale price with Mr. May and his supervisor, they pulled a fast one on me which showed a lack of integrity. They had come down in price on the 2008 Toyota Prius I eventually bought supervisor, they pulled a fast one on me which showed a lack of integrity. They had come down in price on the 2008 Toyota Prius I eventually bought on Nov. 3, 2010 from their original price by approximately a couple of hundred dollars and I demanded that they come down $500 additional or I was walking out the door. After another consultation between Mr. May and his Superior, they came back with a counter offer of $500 below their first asking price instead of the already reduced price which was clearly stated by me. I suppose they wanted the last word and tricked me by saying they were always suggesting $500 off their original asking price! That kind of behavior left a sour taste in my mouth. I finally got tired of squabilling with them! They wore me down. Hence, on the "Price" line above, my rating is somewhere between 2 and OK. I had to check 2 because I felt that the "Price" was not OK; checking OK would not be honest of me! More

Brian Garrett met me upon my arrival at NWA Toyota, with a sincere,friendly manner. We discussed my vehicle needs and price range. He guided me through the selection and test drive process without any p a sincere,friendly manner. We discussed my vehicle needs and price range. He guided me through the selection and test drive process without any pressure, all the while, listening to my comments and he would fill in the blanks in a professional expertise that brought me to buy a Camery, with a moon roof yet!!! I enjoyed working with Brian!! More

My experience with Brian and this dealership was simply awesome. They have wonderful amenities and outstanding personnel. The process of buying a new car is never a short one no matter where you go but e awesome. They have wonderful amenities and outstanding personnel. The process of buying a new car is never a short one no matter where you go but even with a 2 year old in tote it was a very easy very pleasant one... anyone with a 2 year old knows how big a deal that is! Brian was very friendly and very kind. He answered all my questions well and with patience through the whole process. He never made me feel rushed or pressured. The decision was mine to make and I did; I bought a brand new car from him and couldn't be happier. Thank you Brian and Toyota! Looking forward to all my free oil changes and car washes. :) More

I felt from the moment I started looking at Toyota my best interest was in hand. Sean worked really hard to get me into something that was good for me - what I needed at the time. I felt no pressure and best interest was in hand. Sean worked really hard to get me into something that was good for me - what I needed at the time. I felt no pressure and felt like he actually cared about who I was and what I wanted. I couldn't have asked for a better experience buying a vehicle or a better sales person to get me to the point of purchasing my new car :) More