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Landers Toyota NWA - Service Center

Rogers, AR

4.4
4,234 Reviews
Call Service Center (866) 951-3834

4,234 Reviews of Landers Toyota NWA - Service Center

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September 03, 2023

Waited 3 hours for tire swap. After 3 hours I walked out to my truck and they put new tires on old wheels. More

by jeffthompson0101@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Doran
Report | Print
Sep 05, 2023 -

Landers Toyota NWA responded

Hi, Jeff. We appreciate your feedback and understand how this experience could be frustrating. We greatly value your time and your business, so we would like to do what we can to make things right. Please email our Service Director Shawn Wells at shawn.wells@landerscorp.com to provide us with your preferred contact information. We hope you’ll give us another opportunity to provide you with fast, professional service.

August 31, 2023

Everyone was pleasant. I was early and they got me in earlier than I was scheduled for which I appreciated as I was ready to travel More

by COFFEEBEAN39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez
Report | Print
Aug 31, 2023 -

Landers Toyota NWA responded

Thanks for the five stars, COFFEEBEAN39! It was our pleasure to provide fast and friendly service!

August 31, 2023

Service at the desk was great. My car was returned to me with the tire air valve caps missing. Really disappointing More

by WAGNERCJ23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name
Report | Print
Sep 05, 2023 -

Landers Toyota NWA responded

Thank you for taking the time to leave us a review, WAGNERCJ23. We are sorry to hear about your valve caps and understand how this could be frustrating. We hope you will give us another opportunity to care for you vehicle and deliver five-star service.

August 31, 2023

It took three visits but it is now finally resolved. Courteous all the way through. But frustrating. More

by Jpm777
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan in service
Report | Print
Sep 05, 2023 -

Landers Toyota NWA responded

Hi, Jpm777. Thanks for your review and for your patience through the service experience. We understand how this process could be frustrating, but we appreciate you trusting us to resolve the issue and make things right. We're happy to hear you enjoyed our customer service and we hope to serve you again in the future.

August 31, 2023

Hi, I purchased my Toyota from Landers Toyota, I love it! I take it to a Landers and they do the work that’s needed on on it, and that has been oil change, tire, rotation, and changing the filters. I am tot More

by Nana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez
Report | Print
Sep 05, 2023 -

Landers Toyota NWA responded

Hi, Nana! Thank you for taking the time to leave this review — we truly appreciate your kind words! We're thrilled to hear you love your new vehicle and that you'll be back to see our service team. We look forward to seeing you again!

August 30, 2023

I would come back for services and possible to trade in or a new car. More

by SUAHONGLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Murrah
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Wells
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lake Mills, Johnny Guiterez, Tim Doran, Jason Jones, Skye Moler
Report | Print
Aug 31, 2023 -

Landers Toyota NWA responded

Thank you for leaving us a review, SUAHONGLE! We look forward to seeing you again — it would be our pleasure to take care of all your vehicle needs!

August 29, 2023

Thanks for being honest and providing a fair price. Customer service has been excellent. Thank you. More

by larry.knight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Doran
Report | Print
Aug 30, 2023 -

Landers Toyota NWA responded

You're very welcome, Larry! We appreciate your kind words and five-star review. We love providing our customers with the best service possible!

August 28, 2023

Terrible service and I was told certain things could not be done because it wasn't scheduled. Going forward I will be doing our service elsewhere. More

by razorback99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnny Guiterez
Report | Print
Aug 29, 2023 -

Landers Toyota NWA responded

Hi, razorback99. Thank you for providing us with this feedback. We strive to provide the best service possible, so it is very important to us to honor your time and address this negative experience. Please, email our Service Director Shawn Wells at shawn.wells@landerscorp.com so that we may discuss your experience in more detail. We hope you will give us the opportunity to earn back your business.

August 28, 2023

Straight forward and totally helpful! ! We will be doing all of our service work here. More

by craig.whitlatch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez
Report | Print
Aug 28, 2023 -

Landers Toyota NWA responded

Thanks for the five stars, Craig! We appreciate your business and look forward to serving you again in the future!

August 27, 2023

Great! Always good here…don’t mind waiting and always affordable. I never go anywhere else More

by TSGLUCKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lake Mills
Report | Print
Aug 28, 2023 -

Landers Toyota NWA responded

Thank you, TSGLUCKY! We love our loyal customers and appreciate your kind review. We're so happy to hear you always enjoy your experience with us!

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