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Landers Toyota NWA - Service Center

Rogers, AR

4.5
4,234 Reviews

4,234 Reviews of Landers Toyota NWA - Service Center

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November 08, 2021

Good customer service, kept me informed, same day service, made me aware of a bad wheel More

by msdebb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Doran
Nov 08, 2021 -

Landers Toyota NWA responded

Thank you for choosing us for your service! We're glad our team could keep you informed. If there is anything else we can help with, let us know!

November 06, 2021

The technician that worked on the car did exactly what they said they would do. More

by Lester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Murrah
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2021 -

Lester responded

Good job

November 06, 2021

Customer service is the first thing with perfection they does and the second very important Technical Service is Real Good More

by Ckarimbc6791
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez
Nov 08, 2021 -

Landers Toyota NWA responded

Thank you for choosing us for your service! We appreciate doing business with you!

November 06, 2021

Service staff were nice and friendly, service waiting area well situated & comfortable. Wait time for service to be completed was a little longer than usual. More

by lkaycreasy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Daniels
Nov 08, 2021 -

Landers Toyota NWA responded

Thank you for choosing us for your service! We appreciate the feedback, and we hope to see you next time!

November 06, 2021

Landers team was fast, courteous, and didn't try to force any services om me. That was appreciated as well as the speed of services More

by MICHAEL.LADON.WILLIAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lake Mills, Johnny Guiterez
Nov 08, 2021 -

Landers Toyota NWA responded

Thank you for choosing us for your service! We're glad our team could work with you without being pushy. We appreciate doing business with you!

November 05, 2021

Everyone was very kind and helpful! They got my car in and out of the shop in a timely manner. More

by camille_cohlmia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Landers Toyota NWA responded

We appreciate you choosing us for your service! Thank you for leaving a review, and we're glad our team could help you out!

November 05, 2021

Seth is my “ Go to” when my 2005 Sequoia needs service. Seth treats me fair and explains service needs in a way I can understand. I trust Seth when I need help. More

by P_REAVES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez, Seth Snyder
Nov 08, 2021 -

Landers Toyota NWA responded

Thank you for choosing Seth and our service team for your service! Seth is an important member of our team, and we're glad he can help you understand what service your Sequoia needs. If there is anything else we can help with, let us know!

November 04, 2021

Took my Camry in for its first oil change 2nd service included in toyota care and they ended up dropping my car on a lift causing quite a bit of damage. The service department and service manager didn’ More

by mking21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Murrah
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Landers Toyota NWA responded

Thank you for bringing your concerns to our attention. When this had occurred, we notified you immediately of the damage on your fender and that we would take care of it. We have tried to make it right, including one of our sales associates getting you the sales loaner you preferred over our rental selection. While we appreciate you leaving a review, we have done what we can to make the bad situation easier for you and make up for the accident on our end. We understand your frustration, and we apologize for the accident. If you have any more concerns you would like to discuss with us, please give us a call or send us a private message. Thanks.

November 04, 2021

Satisfied with service department with the quickness they process my vehicle upon my arrival for servicing. More

by rlmeek
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez, Tim Doran
Nov 08, 2021 -

Landers Toyota NWA responded

Thank you for choosing us for your service and for your feedback! If you would like to discuss any concerns, please feel free to give us a call!

November 02, 2021

Excellent people to deal with, very informed and friendly. I’ve never had a bad experience with them. More

by Simon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Murrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Snyder
Nov 03, 2021 -

Landers Toyota NWA responded

Thank you for choosing us for your service! We're thrilled our team can continue to provide you with great service experiences and keep you informed. We appreciate you leaving a review, and we hope to see you next time!

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