Landers Toyota NWA - Service Center

I usually receive very good treatment at Landers. The Service Advisors are polite, upbeat and fairly knowledgeable. Waiting area is pleasant enough and coffee and, sometimes, depending on hour, donut The Service Advisors are polite, upbeat and fairly knowledgeable. Waiting area is pleasant enough and coffee and, sometimes, depending on hour, donuts are nice. I recently had an “idiot light” that should have gone out. I left the dealership and light returned! I turned around and returned. I was told that the light stayed on because my battery was defective. I went back to the battery place to have it rechecked. As it was a 3-yr warranty, they replaced it. Landers did NOT attempt to sell me a new battery, but simply told me the amount. I knew I had warranty so I opted out. The staff at this dealership is about always, helpful, professional and “sunny!” More

Nice people, work is done right. Never seem to have the car wash working. That's annoying Never seem to have the car wash working. That's annoying More

Everything went smoothly and the staff were helpful and very professional. It was my first visit and everyone was eager to help. very professional. It was my first visit and everyone was eager to help. More

I got my oil changed before a trip. We ended up on the side of the road because the metal panel or cage they screwed back up came loose. After my husband spent time/money finding someth We ended up on the side of the road because the metal panel or cage they screwed back up came loose. After my husband spent time/money finding something to wire it shut we took it to the nearest dealership only to find out the screws were stripped. Landers fixed it when we got back into town. I wasn’t offered a free oil change or even a refund for that oil change-nothing but excuses. They said it happens a lot and it’s easy to do. I respectfully say no it doesn’t I’ve never had to deal with that happening in the decades of driving. More

Easy process from booking the appointment through the service call. I like using the folks at Toyota because they always seem to take their time to review the whole car. I'm pleased with the service perf service call. I like using the folks at Toyota because they always seem to take their time to review the whole car. I'm pleased with the service performed and the speed that it was completed. More

I constantly get inundated with survey requests after a simple oil change. I complete one survey and continually get requests to complete others. This is too much, simple oil change. I complete one survey and continually get requests to complete others. This is too much, More

The inoperable rear side window was fixed while I waited at the dealership. However, I think no one checked the vehicle's battery after all the electrical was done. As soon as I got home, the battery died! at the dealership. However, I think no one checked the vehicle's battery after all the electrical was done. As soon as I got home, the battery died! I had to call my son; we went to Walmart and purchased a 4-year replacement battery which we installed ourselves! So I recommend that after electric is done on any vehicle, that vehicle's battery status should be tested! More

Very courteous and professional employees, I was impressed with the overall experience and will highly recommend. impressed with the overall experience and will highly recommend. More

The price and service was good. Told a timeframe for parts and was called and told parts were in and vehicle was ready for pickup. Excellent experience. Told a timeframe for parts and was called and told parts were in and vehicle was ready for pickup. Excellent experience. More

Took care of my requested service of turning/resurfacing rotors which alleviated my brake shudder. Lake stayed in communication with me and came to get me once the service was completed. rotors which alleviated my brake shudder. Lake stayed in communication with me and came to get me once the service was completed. More