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Landers Toyota NWA - Service Center

Rogers, AR

4.4
4,234 Reviews

4,234 Reviews of Landers Toyota NWA - Service Center

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November 18, 2020

Excellent service! Dropped off my truck early and they had it done quicker than expected. Washed and decontaminated. The staff was extremely nice and professional. They even remembered to reset my oil lig More

by nicholas.poldo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lake, Lake Mills
Dec 08, 2020 -

Landers Toyota NWA responded

Thanks, Nicholas! We appreciate your business and we look forward to seeing you again in the future.

November 18, 2020

I have used this Toyota dealership for years and have consistently received the very best service. We even bring our other brands of vehicles to Toyota for service. Tim Doran took great care of me and More

by DLHAMMOND61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hastings, Tim Doran
Dec 08, 2020 -

Landers Toyota NWA responded

We're glad to hear that we are your service center of choice! Thanks for taking the time to leave us a review, and we look forward to seeing you again in the future.

November 18, 2020

Excellent and speedy service. I was very please with my appointment today. I had the oil changed on my 2017 Toyota Camry. And they washed my car too! Thank you! More

by janrouh1955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Murrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Daniels
Dec 08, 2020 -

Landers Toyota NWA responded

Jan, We're glad to hear that you had a great experience with us in our service department. We look forward to seeing you next time!

November 17, 2020

Johnny is always very professional, friendly and respectful. Other service reps will not make eye contact when they have no one at their desk. I take this as they don’t want to be bothered More

by LAVONNEBRAY3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez
Dec 10, 2020 -

Landers Toyota NWA responded

Lavonne, Johnny is awesome and we’re so lucky to have them on the team. Thanks for taking the time to leave us a review, and we look forward to working with you in the future!

November 15, 2020

Tim Doran followed through until my problem was solved and was able to work me in even though I did not have appointment. Great service department. More

by Bev W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Doran
Dec 08, 2020 -

Landers Toyota NWA responded

Thanks, Bev! We're glad we could help you out. We'll see you next time!

November 15, 2020

Tim is the best! It’s great to have him back again at Toyota to service my vehicles. He knows what he is doing and can explain the issues well. He provides great follow up with the cars progress and wh More

by OWENHALL29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Doran
Dec 08, 2020 -

Landers Toyota NWA responded

Owen, Tim is awesome and we're glad to hear that you had an awesome experience with him. We look forward to seeing you again in the future!

November 15, 2020

Quality work at a fair price by experienced and well trained mechanics. The dealership took great care in making sure crudely safe in this pandemic. More

by lowsy99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lake Mills, Mark Daniels
Dec 08, 2020 -

Landers Toyota NWA responded

Thanks for taking the time to leave us a review! We're glad to hear that we could help you out.

November 14, 2020

The friendliness and courtesy on top of the good service work keeps us coming back. We are never disappointed at Steve Landers Toyota NWA, no matter how small or large our problem. More

by wgm.jhm3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Trailor, Tim Doran
Dec 08, 2020 -

Landers Toyota NWA responded

We're so glad to hear that you had a great experience in our service department. Thanks!

November 14, 2020

My experience was that my maintenance required light is still on. The maintenance needed that wasn't done is too expensive. The diagnostic was also expensive to where it seemed done in a rush because I sti More

by Perfect3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Landers Toyota NWA responded

Perfect3, We're disappointed to hear how you feel about your experience. It is unusual that your maintenance light was not disabled following service. We'd be happy to walk you through the process to turn it off over the phone if you would like to avoid another trip to the store. Please be on the lookout for a private message soon regarding your contact information. Thank you.

November 13, 2020

Fast. Friendly. Easy. Convenient. I have used this Fast. Friendly. Easy. Convenient. I have used this dealership multiple times and am never disappointed. They always get the job done right and have More

by mistilpn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Murrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lake Mills, Taylor Trailor, Johnny Guiterez, Mark Daniels, Tim Doran, Seth Snyder, Jason Jones
Nov 13, 2020 -

Landers Toyota NWA responded

Thanks for the kind review! This is what we like to hear. We look forward to seeing you next time!

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