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Landers Toyota NWA - Service Center

Rogers, AR

4.4
4,234 Reviews

4,234 Reviews of Landers Toyota NWA - Service Center

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November 01, 2020

As always fast, friendly service. Love the new contactless checkout. Car is running great and they keep it that way. Have a great day. Bye. More

by jryoug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Doran
Dec 10, 2020 -

Landers Toyota NWA responded

Thanks for choosing us for your service needs! We’re glad we could help you out. See you next time!

November 01, 2020

Fast service & very professional! I got an oil change & new tire special of buy 3 get one for free. Waited for it & the waiting area is very clean & comfortable. More

by KALONG1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Doran
Dec 10, 2020 -

Landers Toyota NWA responded

Thanks for doing business with us. We’re glad we could take care of your service needs, and we look forward to seeing you in the shop next time.

October 31, 2020

Always a great experience! I purchased my camry from this dealership, and I always service my car here too b.c of the customer service! More

by Toyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez
Nov 13, 2020 -

Landers Toyota NWA responded

Thanks for taking the time to leave a review! We're glad you are enjoying your Camry and we look forward to seeing you again next time!

October 31, 2020

Had an issue with my last service appointment. Jason quickly corrected it. Its nice to see companies doing the right thing! We'll be back for service! More

by HLBIEHL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Jones
Dec 10, 2020 -

Landers Toyota NWA responded

We appreciate your business! We’re glad we could get that fixed up for you. See you next time!

October 31, 2020

I called at the last minute for a repair and Chris was able to get me in right away. He fixed the problem and also offered another service that would be beneficial to me. That saved me an extra trip bac More

by ladyhogfan27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Landers Toyota NWA responded

We're glad that Chris could get that fixed up for you. See you next time!

October 30, 2020

Great service, Mark applied a coupon to the cost of my book. I appreciated it! Thank you, thank you, thank you, thank you, thank you. More

by bsw52860
Recommend Dealer
Yes
Employees Worked With
Mark Daniels
Nov 13, 2020 -

Landers Toyota NWA responded

Thank you for taking the time to leave a review! We appreciate your business.

October 28, 2020

This is the third car ive bought from this dealership. Great customer service, Bill Nabors took great care of us. Fair prices and overall good experience More

by THARICH46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Nabors
Nov 13, 2020 -

Landers Toyota NWA responded

Thanks for trusting us with your business! We're glad you've enjoyed your experience with us. See you again next time!

October 28, 2020

Tried to sell me a cabin air filter that I had just replaced myself a few months ago. After I questioned the recommendation, it became apparent the tech had never even checked it. Complained to the s More

by cgtabat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager, Lake Mills, Mark Daniels
Oct 29, 2020 -

Landers Toyota NWA responded

cgtabat, We're glad that out service advisor could make this right for you. We always strive to be honest and straightforward with our customers, and we're relieved that you brought this to our attention so we could quickly resolve it. Thank you.

October 28, 2020

Being out of town when our CVs started going out made this an already stressful situation. We were incredible disappointed with Seth’s lack of communication throughout the process then his insisting we p More

by Bjones1008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Seth Snyder
Nov 03, 2020 -

Landers Toyota NWA responded

Bjones1008, We're very disappointed to hear how you feel about your experience. We aren't in the business of recommending unnecessary services, so it is quite unusual that our techs would recommend new tires when you had recently replaced them. Thank you for bringing this to our attention so we can make it right. Please be on the lookout for a private message so we can confirm your contact information and reach out to you. Thank you.

October 28, 2020

Very good experience. Josh was great! The process was incredibly smooth, Josh was thorough, despite it being a simple 5K service visit, and the speed was outstanding. More

by jason.s.coyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Murrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Landers Toyota NWA responded

Jason, Thanks for taking the time to leave us a review. Josh is awesome and we're so lucky to have him on our team. We appreciate your business and we look forward to seeing you next time!

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