Landers Toyota NWA - Service Center

Best service in the area. Everyone is accommodating and really try to take care of their customers. I always take my Toyota for any needed maintenance here for trusted technicians. 10/10 really try to take care of their customers. I always take my Toyota for any needed maintenance here for trusted technicians. 10/10 More

After my alignment my steering wheel and cab still bounces around everywhere when I'm driving 40-55 mph....So not too happy about that bounces around everywhere when I'm driving 40-55 mph....So not too happy about that More

Good location and well lit, many service advisors, covid clean wait room, arrived early and out in a flash, good background music, thank you all. clean wait room, arrived early and out in a flash, good background music, thank you all. More

As always service was quick and friendly. Shout out to Tailor for an excellent job. Best service department in NWA, from check in to checkout. Tailor for an excellent job. Best service department in NWA, from check in to checkout. More

Loved working with Taylor.Thank you. She got me right in Loved working with Taylor. Thank you. She got me right in and had a Lift driver take me to work and pick me up. She was very friendly. Loved working with Taylor. Thank you. She got me right in and had a Lift driver take me to work and pick me up. She was very friendly. More

Service advisor was good to work with. However, I paid nearly $500 for a 90K MPI, found out the truck needed leaf springs pads to fix a squeak and new front brakes, so I was asked to pick up the truck and nearly $500 for a 90K MPI, found out the truck needed leaf springs pads to fix a squeak and new front brakes, so I was asked to pick up the truck and wait for the pads to come in. 2-3 days later, I brought the truck back in for the pads to be replaced. The truck was given a clean bill of health after the 90K inspection. Within one week, the truck developed a squealing noise and a vibration during acceleration which only got worse over the next week. I brought the truck back in (approx. 2 weeks after paying for the 90K service) and was told all three U-joints needed replaced, the front left wheel bearing needed replaced, and the propeller shaft center support bearing needed replaced to the tune of another $1,200. I asked why none of this was noticed during the 90K MPI I had paid $500 for and was told “I don’t know, because they drive the vehicles during the inspection.” When I asked for a refund on the $500 90K MPI, since the truck clearly was not in the condition it was claimed to be, I was only offered approx. $140 discount on the $1,200 that was quoted to fix all the issues. Essentially, I paid $500 for an oil change. I have attempted to purchase two new vehicles in the past from Landers Toyota and was so turned off by the sales team that both vehicles were purchased at other dealerships. I had a small issue with the Toyota dealership in Joplin, MO when I bought the truck, but they immediately corrected the issue when asked. I thought maybe I’d give Landers one more shot at service, but found it to be the same experience I’d had with their sales team. Disappointed and feel screwed out of $500 plus the cost of having another shop complete an inspection (another $400) after Landers completed theirs. More

When I got home I noticed oil residue around my left headlight and on my drivers door. Oil change was done in a reasonable time. headlight and on my drivers door. Oil change was done in a reasonable time. More

Wait time was acceptable and great service. Taylor is awesome. She got me in quick and even came over into the waiting area and told me about the recall notice too. awesome. She got me in quick and even came over into the waiting area and told me about the recall notice too. More