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Landers Toyota NWA - Service Center

Rogers, AR

4.4
4,234 Reviews

4,234 Reviews of Landers Toyota NWA - Service Center

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September 23, 2020

Great service and quick easy way to schedule service aka recall. First visit to service and all went well. Glad i dont Have to go 2 hours south for service. Close to home and it’s a good dealership More

by rwhubba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Doran
Oct 22, 2020 -

Landers Toyota NWA responded

rwhubba, We're glad you don't have to drive two hours for maintenance too! Thanks for taking a minute to let us know how easy it was to book an appointment and that you enjoyed the customer service and vehicle service our team provided for you.

September 23, 2020

Fast, friendly and efficient. Lake was very knowledgable about my 20 Corolla and very clear about the service needed. He is the best! Highly recommend the service dept. More

by JHAYES4553
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lake Mills
Oct 22, 2020 -

Landers Toyota NWA responded

J Hayes, Thanks for this awesome review of our service department and for recommending Lake! We're glad to know that you can trust him to take care of your Corolla in a timely manner.

September 23, 2020

Johnny was amazing. Took care of my car problem with no hesitation. Will definitely be back to he him for future maintenance and car needs More

by tysonconnell44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Murrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lake Mills, Taylor Trailor, Johnny Guiterez, Mark Daniels, Tim Doran, Seth Snyder, Jason Jones
Oct 22, 2020 -

Landers Toyota NWA responded

Tyson, We're happy knowing that Johnny and the rest of our team ensured your vehicle was fixed up and ready to hit the road in no time! Thank you for recommending all of our employees so highly and for planning to return the next time your vehicle needs maintenance and repair.

September 22, 2020

I really appreciated the contactless service option. The person wiped off all touch points when he returned my car to me, making it a good experience. More

by LKGB8690
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lake Mills
Oct 08, 2020 -

Landers Toyota NWA responded

Thanks for taking the time to leave us a review! We appreciate your business!

September 20, 2020

This is the best dealership I have ever used and the personal are always very friendly and seem to always care to help you I give you all the 💯👌👍👍👍 More

by V8MCRUSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Doran, Jason Jones
Oct 08, 2020 -

Landers Toyota NWA responded

Thank you for your kind review! We appreciate your business and we'll see you next time!

September 20, 2020

Service was done in a timely manner and the adviser was very good. The waiting area and showroom is very clean and comfortable. Good job More

by jmf2fl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez
Oct 08, 2020 -

Landers Toyota NWA responded

Thanks for the kind review! We're glad that Johnny could get your car fixed up quickly. See you next time!

September 19, 2020

We worked with Chris in the service department and he was super helpful in getting our car in immediately. He also patiently answered our questions on our remote start and got it to work for the first time s More

by DHOBSON50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Landers Toyota NWA responded

Thanks for the kind review! We're glad that Chris gave you an outstanding experience.

September 18, 2020

Scheduled routine service appointment, was able to schedule appointment for my date & time needed. Quick and easy and always take great care of their customers! Thanks Josh! ***** star service!! More

by shel2boys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Murrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Landers Toyota NWA responded

Thanks for the kind review! We look forward to seeing you in the store again next time!

September 18, 2020

NEVER BUY FROM THIS DEALERSHIP. This has been a horrible experience. I bought a used BMW from this dealership two months ago. The AC went out a week ago that cools the battery (essential function). It took More

by Martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chase Shelnutt, Seth Snyder
Sep 22, 2020 -

Landers Toyota NWA responded

Martin, We're very concerned to hear about the issues you're having with your BMW. We always thoroughly review our pre-owned vehicle before they go on sale, however, they are sold as-is. We'd be happy to review your warranty coverage with you and let you know what it will cover. Please expect a call from a member of our management team soon. Thank you.

Sep 22, 2020 -

Martin responded

“As-is” is another way of saying you don’t stand behind your vehicles after the sale. If the vehicle was thoroughly reviewed, this issue would have been disclosed to me.

September 18, 2020

They do an outstanding job of getting you in and out on a routine maintenance (50,000). They don't try to sell you anything that you don't need. The young lady that I worked with, Taylor, was very nice and c More

by rusrob519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Trailor
Oct 08, 2020 -

Landers Toyota NWA responded

We're glad that Taylor could help you out with your maintenance needs! We'll see you next time!

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