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Landers Toyota NWA - Service Center

Rogers, AR

4.4
4,234 Reviews
Call Service Center (866) 951-3834

4,234 Reviews of Landers Toyota NWA - Service Center

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May 05, 2023

Straight forward and candid assessment of what work needed to be done. Required word minimum word is a turn-off of taking survey. This is why I don't always respond More

by T.LENNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Moler
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May 08, 2023 -

Landers Toyota NWA responded

T.LENNON, thank you for the 5-star review! We appreciate you taking the time to write this as we love to hear feedback from our customers. We'll see you next time!

May 01, 2023

Prompt, friendly. Took the time to check and offer to use remaining services since it wasn’t likely I would return before end of contract period. More

by jlhill21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez
Report | Print
May 01, 2023 -

Landers Toyota NWA responded

jlhill21, thank you for the 5-star review! We're happy to hear Johnny took care of all of your service needs and made the most of your remaining services before your contract was up. Please reach out if we can help with anything in the future!

April 28, 2023

I appreciated the service team and their efforts to alleviate my concerns with my new car. More

by CAMERONBROWNLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Doran
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Apr 30, 2023 -

Landers Toyota NWA responded

CAMERONBROWNLEE, thank you for the 5-star review! It's great to hear the service team took care of your concerns with your new vehicle. We're happy to help! Please let us know if we can help with anything in the future!

April 26, 2023

never helps washing my new car. they definitely lied to me about it me lasttime More

by yakupbulut11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Guiterez
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Apr 27, 2023 -

Landers Toyota NWA responded

We do apologize that we have recently had some issues with the car wash. We do have regular maintenance done on it in order to best take care of our guests, but have recently had to have some fairly major repairs done. Due to parts constraints, that took longer than expected. We are currently waiting on a new drive motor and hoping to have it early next week. Please call 866-298-1541 anytime you would like to see if our car wash is open, as they are updated at all times.

Apr 27, 2023 -

yakupbulut11 responded

I moved to Arkansas on July 6, 2022, and stopped by the dealer in the summer and now today is April 26, 2023, passed over 10 months, but no solution yet. This sounds like the dealer does not want to provide the washing service because this time frame would be enough to get it fix. thanks

April 21, 2023

Great Customer service and process from scheduling my service to pulling out of the lot!!! More

by benacoop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Daniels
Report | Print
Apr 23, 2023 -

Landers Toyota NWA responded

benacoop, thank you for the 5-star review! We're happy to hear you received great customer service throughout your entire service visit, from scheduling to pulling off the lot. Thank you for the great feedback and we appreciate your loyalty and business as a customer. We hope to see you the next time you need any sales or service needs.

April 20, 2023

They try to take the time to understand my need. I'm at ease when I go there because they let me make the decision. More

by HAMERSLEYRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez
Report | Print
Apr 21, 2023 -

Landers Toyota NWA responded

HAMERSLEYRICK, thank you for the 5-star review! We're glad to hear your service visit went smoothly and we hope to see you again for any future sales or service needs.

April 20, 2023

Great! Customer service. Johnny is great. Toyota is great. The 15 word minimum on these reviews is too long. More

by Will49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez
Report | Print
Apr 21, 2023 -

Landers Toyota NWA responded

Will49, thank you for the 5-star review! We appreciate the shout-out to Johnny in our service department. Thanks for your support and we hope to see you next time!

April 19, 2023

Damages a lug nut on my wheel while simply rotating my tires. They tried tried to blame the wheel spacers for the damage, even though the tires hVe been rotates by them and other dealers multiple times wi More

by ZANMYERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Skye Moler
Report | Print
Apr 21, 2023 -

Landers Toyota NWA responded

Mr. Myers, we apologize for any miscommunication on this last service, as the team had thought that they had done a good job of showing you the issue and that there were no misunderstandings. These aftermarket spacers are bolted to the factory studs. The aftermarket studs on that one wheel are off to some degree, causing the issue. Our Express Supervisor can be reached at josh.murrah@landerscorp.com and he would be happy to go over the issue with you. We would also be more than willing to discount having the aftermarket wheel spacers removed and verifying that everything is then working as designed.

Apr 21, 2023 -

ZANMYERS responded

Bologna

Apr 21, 2023 -

ZANMYERS responded

No one else has a problem with rotating my tires and neither has Landers until the last time I was in. Explain that?

April 19, 2023

I dropped by unexpectedly as I had a bad battery. Fit me in and got me in/out in an hour. More

by dmweiser1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Moler
Report | Print
Apr 20, 2023 -

Landers Toyota NWA responded

dmweiser1965, thank you for the 5-star review! It's great to hear we were able to fix your battery and get you back on the road quickly. We hope to see you again if you need any future sales or service needs!

April 06, 2023

Great dealership with fantastic people who enjoy working there. My service needs were taken care of in a prompt fashion. I bought my Tundra from them and they have done all of my service. More

by MHDLR5055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2023 -

Landers Toyota NWA responded

MHDLR5055, thank you for the 5-star review! Thank you for being a loyal customer. We're happy to service your Tundra and make sure it's in top condition. Please reach out to make any future appointments.

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