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Landers Toyota NWA - Service Center

Rogers, AR

4.4
4,234 Reviews

4,234 Reviews of Landers Toyota NWA - Service Center

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July 14, 2020

I had an appt with Jason and everything was great. I was early and they took my car and it was done in less than the time they said. I am always very pleased with my service with my car and the staff too. More

by DRLATTNAZ
Recommend Dealer
Yes
Employees Worked With
Jason in service
Jul 16, 2020 -

Landers Toyota NWA responded

Thanks for taking the time to leave a review! We're glad that Jason could help you out, and we look forward to seeing you in the store next time!

July 13, 2020

15,000 mile service Was pleased to see everyone at the dealer taking the covid pandemic serious. Almost all wore mask, and the waiting room chairs were distanced appropr More

by MWALTERM56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Gates
Jul 16, 2020 -

Landers Toyota NWA responded

MWALTERM56, Thanks for taking the time to leave a review! We're doing our best to keep everyone safe by wearing masks, increasing our cleaning measures and encouraging social distance. We're glad you had a great experience with us, and we'll see you next time!

July 12, 2020

We have been dealing with Steve Landers Toyota for the past seven years and always receive the best service. Just purchased another vehicle from them and it was a great experience. Highly recommend! More

by CGLOVER0403
Recommend Dealer
Yes
Employees Worked With
Esteban Vanegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Landers Toyota NWA responded

CGLOVER0403, Thanks for the kind review! We appreciate you and your business, and we look forward to seeing you next time!

July 12, 2020

I have always felt like I have received honest advice and great service at this dealership. I moved the service to this dealership because of a specific service advisor, but stayed with this business after More

by PAULAVJENKINS
Recommend Dealer
Yes
Employees Worked With
Johnny Gutierrez, Josh Murrah
Jul 16, 2020 -

Landers Toyota NWA responded

Paula, We're glad you have had great experiences with us in our service department! Thanks for sticking with us, and we look forward to seeing you next time!

July 11, 2020

Went on for an Oil change. Got The car back with a big black greasy hand print on the glove box. Not happy especially when I am expecting cleanliness standards to be at their highest with COVID-19 concern More

by adhenri
Recommend Dealer
No
Employees Worked With
Mechanic
Jul 15, 2020 -

Landers Toyota NWA responded

adhenri, We're concerned to hear about your experience. Please rest assured that we have increased our cleaning measures extensively to keep our customers and employees safe. We would like to give you a call so we can make this right. Please expect a private message from us regarding your contact information. Thank you.

July 11, 2020

Car service Very clean and efficient dealership with friendly & helpful staff . We are still in the free service part of our contract , but I would NOT want to pa More

by ARKANSASJIM512000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
He is the only one I know. He sold us the car., Joaquin “kino” Arroyos
Jul 16, 2020 -

Landers Toyota NWA responded

Jim, Thanks for taking the time to leave a review! We're glad you had an awesome experience in our service department, and we look forward to seeing you next time!

July 10, 2020

Bad Experience Drew quoted work $50 < than what I was charged & did not listen to my request for a minor repair in addition. He then argued w/me about whether I men More

by evemhurley
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Drew
Jul 15, 2020 -

Landers Toyota NWA responded

evemhurley, We're disappointed to hear how you feel about your experience. Unfortunately, a service quote is an estimate that can change based on labor time, materials and parts necessary for repairs. In response to COVID-19, we are following CDC guidelines and reducing our staff to comply with social distancing guidelines. We understand how this can be frustrating for you, and we would like to reach out so we can make this right. Please expect a call from a member of our team soon. Thank you.

July 10, 2020

Service and service personnel are always great. Drew was knowledgeable and explained so I could understand. Nicely done!! Advised of recall and that they had ordered part. More

by DLEPLEY57
Recommend Dealer
Yes
Employees Worked With
Drew
Jul 16, 2020 -

Landers Toyota NWA responded

Thanks for taking the time to leave a review! We're glad you had an awesome experience with us in the service department, and we look forward to seeing you again next time!

July 09, 2020

Esmeralda in Rentals was excellent to work with! Thanks for everything!! She even was able to upgrade us to a larger vehicle for our long trip! Her efforts were greatly appreciated! More

by heatherreneeleblanc
Recommend Dealer
Yes
Employees Worked With
Esmeralda & Jason Jones
Jul 16, 2020 -

Landers Toyota NWA responded

Heather, Thanks for taking the time to leave a review! We're glad you had an awesome experience with us, and we hope to see you again in the future! Have a great trip!

July 08, 2020

Schedule was on track and quick to arrange. All went well in the outcome of the car. Good recommendations for future service. Good experience. Will return. More

by JSTEVINSON1
Recommend Dealer
Yes
Employees Worked With
Andrew Gates
Jul 16, 2020 -

Landers Toyota NWA responded

JSTEVINSON1, Thanks for taking the time to leave a review! We're glad Andrew could help you out. See you next time!

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