Landers Toyota NWA - Service Center

Could be better! When I walked into the service reps office and noticed one who was available, I said “Good morning”, I did not hear hear a response from him. So, my f When I walked into the service reps office and noticed one who was available, I said “Good morning”, I did not hear hear a response from him. So, my first impression was not good and I did not feel it was friendly. However, when I picked up my car later, the atmosphere was better. This is my first service appointment since I purchased my new 2019 Camry from your dealership. My last Camry was purchased in 2006 from the Fayetteville dealership. I have done most of my 5000 miles service there. They always vacuumed my car and washed it after they complete the service. At your location, I noticed they did not vacuum and looks like the sprayed the outside of the car with water only. I think all Toyota dealerships should be consistent either do it or don’t. I believe your service department could be better if you improve the way the customer is treated and paid attention to the little things. All customers should be treated equally and consistently. Thank you for the opportunity to give my opinion. More

waited 2.5 hours If you do not mind waiting 2.5 hours then you will be happy. Had to wait 20 minutes just to have the truck go through the wash. If you do not mind waiting 2.5 hours then you will be happy. Had to wait 20 minutes just to have the truck go through the wash. More

Great service I have received great service, both friendly staff and efficient. I appreciate the level of service that is given. Taylor in the service department w I have received great service, both friendly staff and efficient. I appreciate the level of service that is given. Taylor in the service department was super friendly and kept me informed while my car was being serviced. More

10,000 check up There was a mix up on my 10,000 mile check up. They did. 5.000 mile on it and I question the next oil change and they said in 5,000. This is my secon There was a mix up on my 10,000 mile check up. They did. 5.000 mile on it and I question the next oil change and they said in 5,000. This is my second hybrid so I knew something was wrong. Car was in the car wash, so a tech said she would go change the oil. I'm not sure where the confusion came from, but I was assured they did the 10,000, and said the only difference was the oil change. More

First inspection Very fast and courteous service, Mark was very courteous while keeping us advised and answering questions that I had. Waiting room was very clean and Very fast and courteous service, Mark was very courteous while keeping us advised and answering questions that I had. Waiting room was very clean and comfortable. More

Services Lake Mills was polite, helpful and a provided professional attitude when checking my car in and when finished. I like the service I received and would Lake Mills was polite, helpful and a provided professional attitude when checking my car in and when finished. I like the service I received and would recommend Steve Landers Toyota! Thank you! Mary Stitt More

Hassle free Made an appointment which made the experience nice. Please make sure if you are going for just an oil change you understand they will not check any o Made an appointment which made the experience nice. Please make sure if you are going for just an oil change you understand they will not check any other issues. When you make the appointment make sure all you explain all you want done because they will not take add-ons at check-in for the express lane. Friendly service and comfortable waiting area. More

Very good I had a good experience. I had a recall on my vehicle. The service dept stated would have a 2 hour wait. While waiting the cattering company provided I had a good experience. I had a recall on my vehicle. The service dept stated would have a 2 hour wait. While waiting the cattering company provided a meal to the Toyotta employees. One of the staff invited me to join in the meal. Great food. Had a good Thanksgiving meal while waiting. Very nice since I work in healthcare and would be working on Thanksgiving. More

Oil change My service was well done and timely. I appreciate how well the service department takes care of my car and how easy it was to schedule an appointment My service was well done and timely. I appreciate how well the service department takes care of my car and how easy it was to schedule an appointment and know when my vehicle was done being serviced by text. More

25, 000 mile service on Toyota Seth explained all details of what the service entailed. He estimated the time to be an hour or a little over. It was less than one hour and I was v Seth explained all details of what the service entailed. He estimated the time to be an hour or a little over. It was less than one hour and I was very pleased. More