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Landers Toyota NWA - Service Center

Rogers, AR

4.4
4,234 Reviews

4,234 Reviews of Landers Toyota NWA - Service Center

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November 17, 2019

Warranty service and oil change On Thursday November the 14 I made an appointment to have my old changed at 11:30 at 1220 I asked if my car had started be in service jand they advise More

by theresat2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nov 20, 2019 -

Landers Toyota NWA responded

Theresa, we hate that you experienced a hiccup in your service visit. We want all our customers to have a great experience at our award-winning service center. We can get backed up but your advisor should have notified you about the delay. Could you please confirm your name and phone number on file by replying here on DealerRater so our service manager can reach out to you regarding your experience? Thank you.

November 17, 2019

My service was good Service was good but asked to have my Battery Cables looked at because they needed to be cleaned and they did not I cleaned them when I returned home More

by REKINE61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Gates
Nov 18, 2019 -

Landers Toyota NWA responded

Thanks for the feedback. We hate that we overlooked that detail and missed your battery cables. Please stop in next time you're in the area and we'll take care of that for you. If you have any questions or concerns in the meantime, please contact our Service Manager Andy Gates at (479) 845-1444. Thank you.

November 16, 2019

Always a great experience! Mr. Murrah was great. Very personable and made it easy! He has worked with me on my last visit and I was actually excited because I knew I would rece More

by CMURRAYCHOCLATES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J. Murrah
Nov 18, 2019 -

Landers Toyota NWA responded

Thank you for writing us a 5-star review! We love hearing that you enjoy seeing Josh Murrah when you come in for your service appointment! It was our pleasure to facilitate excellent customer service and we look forward to seeing you next time!

November 16, 2019

Great service even that they were kind of busy I didn’t had to wait a long time. My car was done pretty quick I’m very please And I definitely will go back. thank More

by BLUEG_
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Gates
Nov 18, 2019 -

Landers Toyota NWA responded

Thank you for writing us a 5-star review! We're glad you had an excellent experience at your recent service visit! We look forward to seeing you next time!

November 15, 2019

Service department We were very happy with the quality of service we received and how quickly we were taken care of. We will definitely be back to use the services. More

by qaangus19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Gates
Nov 18, 2019 -

Landers Toyota NWA responded

Thanks for writing us a 5-star review! We love hearing that you enjoyed the service and efficiency of our service department! We'll see you next time!

November 14, 2019

Great! They helped me out with a flat tire for me in pretty quick. Tire is fixed and I am happy to have it done!!! Good Job More

by Mjeramy711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blair Burns, Andrew Gates
Nov 15, 2019 -

Landers Toyota NWA responded

Thanks for writing us a 5-star review! We're glad we could fix your tire quickly and easily! We look forward to seeing you next time!

November 14, 2019

Disappointed and over charged It took two hours for an oil change and it cost $57.88. That is way too long and way too expensive! I also spoke with a couple of people about refin More

by TERRI HAll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny Howell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua in service , Scott Buech
Nov 20, 2019 -

Landers Toyota NWA responded

Terri, we hate hearing you were disappointed with our service center. We use Toyota certified technicians and high-quality oil to keep your engine running smoothly. Most of the cost is materials to stay competitive with other service centers. Sometimes we can get backed up but you should have been notified about the delay. We'll pass along your information to our management team so they can reach out to you to discuss your experience. Thank you.

November 13, 2019

Great Friendly and helpful took me home and pick me up to get my van.. the lady was really nice . The guy was nice that helped. More

by DEB747
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The lady took me home
Nov 13, 2019 -

Landers Toyota NWA responded

Thanks for leaving us a positive review! We're glad you loved our friendly and helpful shuttle driver! It was our pleasure to provide great service and we look forward to seeing you next time!

November 10, 2019

Kind, honest, Trustworthy and great. this is the only Toyota dealership I will go to for my Toyota service needs. Jason Jones Rocks! Thank you More

by Toyota Nerd
Recommend Dealer
Yes
Employees Worked With
Jason Jones, Andrew Gates
Nov 11, 2019 -

Landers Toyota NWA responded

Thanks for rating us 5-stars, Toyota Nerd! We're thrilled to hear we're your go-to service center! We love hearing Jason is your favorite advisor and we're excited to see you next time!

November 10, 2019

Friendly, prompt service Everyone from the person answering the phone to the tech to the person at the desk were absolutely wonderful. Very polite, professional, and helpful. More

by Kimmy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrew Gates
Nov 11, 2019 -

Landers Toyota NWA responded

Thanks for writing us a 5-star review, Kimmy! We love hearing that all our staff treats you wonderfully and you enjoy all our services! We'll see you next time!

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