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Landers Toyota NWA - Service Center

Rogers, AR

4.4
4,234 Reviews

4,234 Reviews of Landers Toyota NWA - Service Center

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August 21, 2019

Service dept From my experience The service writers have little to no knowledge and are definitely not willing to take an extra minute to do their job correctly, I More

by Kirk 55
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mark Daniels
Aug 21, 2019 -

Landers Toyota NWA responded

Kirk, we apologize that you were not satisfied with your latest visit and have not experienced the excellent service our team is known for. Our service advisors go through training upon hiring and do their best to take care of each and every customer. We'd be more than happy to discuss your concerns further, so please reach out to our Service Manager Andy Gates at (479) 845-1444. Thank you.

August 21, 2019

Fast Friendly Service I drove into the service department to have running boards taken off my vehicle. I did not have an appointment and wanted to wait to have the service More

by Jackie A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Jones
Aug 21, 2019 -

Landers Toyota NWA responded

Thank you for sharing your great experience, Jackie! It's our pleasure to be efficient with your vehicle and respectful of your time! We'll see you next time!

August 21, 2019

Excellent Service Excellent service, wouldn't take my vehicle anywhere else! Great waiting area with big TV, consessions, and drinks. Go see Seth for any service need More

by bdhuddleston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth
Aug 21, 2019 -

Landers Toyota NWA responded

Thank you for sharing your experience! We're happy to hear you enjoy our service staff and amenities! Thanks again for the recommendation! We'll see you next time!

August 21, 2019

Took car in for service after a 10,000 thirty day road trip. As always, having my Toyota Rav4 serviced at Steve Landers is a good experience. The advisors are very cordial and knowledgeable and helpful in makin More

by Myrna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Snyder
Aug 21, 2019 -

Landers Toyota NWA responded

Thank you for the kind words, Myrna! It's our pleasure to treat our customers like family and we are glad you have received excellent service at your visits! We hope to see you next time!

August 17, 2019

Great Service! We always get great, professional service here. Mark Daniel's did a great job. He is fast, professional and made sure that we understood the work be More

by tundrauser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Daniels
Aug 19, 2019 -

Landers Toyota NWA responded

Thank you for the 5-star review! We're glad to hear of the exceptional service you received from Mark at your last service visit! We look forward to seeing you next time!

August 16, 2019

Great honest service. Very happy with Jason and the service in general. They were honest and took care of my 100,000 mile service with no problem.. Thank you. More

by BLUEHEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Jones
Aug 16, 2019 -

Landers Toyota NWA responded

Thank you for the 5-stars! We're glad to hear you had a wonderful 100,000-mile service visit with your advisor, Jason! We hope to see you next time!

August 15, 2019

Friendly and Efficient Customer service was friendly and quick to react. Service turnaround was very fast and completed in less than an hour after arrival. Other dealershi More

by CHADE64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth
Aug 16, 2019 -

Landers Toyota NWA responded

Thanks for the 5-star review! We're glad to hear you were very pleased with your recent service visit! We value our customers' time and want to be as efficient as possible with their vehicles. We hope to see you next time!

August 15, 2019

Quick and easy The service I requested was done in a timely manner and I was not bothered by anyone trying to sell me something I didn’t need. The people I dealt wit More

by MJHARREL54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Wallace and tech Lindsey Blevins
Aug 16, 2019 -

Landers Toyota NWA responded

Thanks for the great review! It's our pleasure to give you a great service experience and not up-sell you on products that aren't needed. We hope to see you next time!

August 14, 2019

Car would shut off after starting Was never notified my vehicle was done. had to contact the dealership 40 minutes before they closed and they hadn’t done the necessary work to fix the More

by Proud toyota owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who worked the secondary shuttle
Aug 14, 2019 -

Landers Toyota NWA responded

We're sorry for this oversight. This is not something that normally happens and we apologize for our lack of communication. However, we are glad you enjoyed your friendly drop-off experience. We hope you'll give us another chance to provide you with excellent service all around next time your vehicle needs maintenance. If you'd like to speak on this issue further, please give our Service Manager Andy Gates a call at (479) 845-1444. Thank you.

August 14, 2019

Great customer service. Always pleased with the friendly customer service. The employees are knowledgeable about what needs to be done. The work is done in a timely manner. More

by Carguyjohn567
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Holman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2019 -

Landers Toyota NWA responded

Thanks for the 5-stars! We're happy to hear that you enjoy our customer service and experience you received at your last visit! We'll see you next time!

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