Landers Toyota NWA - Service Center

Fast and Friendly Your employees and process was a pleasure to deal with. Fast and friendly people along with reasonable rates make it easy to do business. Plus, my car Your employees and process was a pleasure to deal with. Fast and friendly people along with reasonable rates make it easy to do business. Plus, my car was washed. Thanks! Ill be back to do other vehicles as well. More

Customer Communications Great service overall. Customer Service Mgr’s could learn to look at Customers and speak “with” them instead of looking at and spending so much time Great service overall. Customer Service Mgr’s could learn to look at Customers and speak “with” them instead of looking at and spending so much time on the computer. Use Customer language not technical terms. More

Great service I’m always pleased by the work done by the Service Department. All aspects of this dealership are outstanding. Work was finished ahead of schedule I’m always pleased by the work done by the Service Department. All aspects of this dealership are outstanding. Work was finished ahead of schedule and it was A-1! More

Poor service repeatedly!! Ok, when I came in for my 10,000 oil change I also had a recall done to my truck. Every since then my LDA system has not functioned properly. I have b Ok, when I came in for my 10,000 oil change I also had a recall done to my truck. Every since then my LDA system has not functioned properly. I have been in there a total of 4-5 different times now trying to get this issue fixed, different excuses each time. This last time was for another recall that I was reassured would fix the problem. Still not working. I work all the time so when I get a day off I schedule these appointments and have been in there 4-5 times now wasting my time trying to get this resolved. When I was leaving this last time and it was not working I had had enough. I called Seth and stated my disappointment in the service. He tried to get me to come back but like I said I dont have alot if time to waste! So we agreed that my 20,000 mile oil change would be due soon and we would try again then to get this issue resolved. I dont mean to be rude but I have purchase4 new vehicles from you guys and I am very disappointed with the service. Hopefully it will be resolved FINALLY the next time I'm in. More

Service is always great!! I always like going to Steve Landers Toyota NWA. The staff is very friendly and helpful. I went in for my 25,000 mile service and was done very profes I always like going to Steve Landers Toyota NWA. The staff is very friendly and helpful. I went in for my 25,000 mile service and was done very professionally. More

Service All of the service staff were great. Took quit awhile for routine maintenance. Seems they may have overbooked the device department. Took almost 2 hou All of the service staff were great. Took quit awhile for routine maintenance. Seems they may have overbooked the device department. Took almost 2 hours. More

5000 mile service Jason Jones was my Service Writer/provider. He does an excellent job and makes sure All is taken care of in a timely manner and very kind and courteou Jason Jones was my Service Writer/provider. He does an excellent job and makes sure All is taken care of in a timely manner and very kind and courteous. Even has them wash my RAV4. Appreciation him very much for his consultation and service. More

Best place in NWA to get your car serviced Johnny G. Is your man when it come to service ,he will always take care of you. They have the best very service department in North west Arkansas! Johnny G. Is your man when it come to service ,he will always take care of you. They have the best very service department in North west Arkansas! More

Lack of communication Simple enough oil change and tire rotation service. Maitenance. When I picked up the vehical I noticed that they flagged one of the tires for needing Simple enough oil change and tire rotation service. Maitenance. When I picked up the vehical I noticed that they flagged one of the tires for needing replacement. No call from the advisor - no notice from anyone except that I noticed! So I thought thier loss on a sale. The porter brought the car around and I jump in to drive away. The front end is whobbeling so bad I can barley drive it. Obviously due to the bad tire. So the tech must have felt it when it came off the rack. But no call and no report - just me noticing it on the report. I think I'll get my maintenace somewhere else. More

It was good There was a bit of waiting and when i did get someone to talk to he really seemed like he was in a hurry. But it was super busy at the time, so that w There was a bit of waiting and when i did get someone to talk to he really seemed like he was in a hurry. But it was super busy at the time, so that was probably unavoidable. More