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Landers Toyota NWA - Service Center

Rogers, AR

4.4
4,233 Reviews

4,233 Reviews of Landers Toyota NWA - Service Center

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November 11, 2022

Great dealership, highly recommend everything from sale to service. Will buy my next car there. More

by vavahull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Landers Toyota NWA responded

Thank you for taking the time to leave us this five-star review! We appreciate your taking the time to share your feedback and are happy to hear you've had great interactions with our staff. We look forward to seeing you again, but let us know if there's anything we can help with!

November 10, 2022

I have purchased a car and a truck and have had both serviced at your dealership. I’m a satisfied customer. More

by MACWINN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Daniels, Seth Snyder
Nov 10, 2022 -

Landers Toyota NWA responded

MACWINN, thank you for the 5-star review! We appreciate your continued business as a loyal customer. We look forward to seeing you next time!

November 10, 2022

Always extremely helpful and friendly here. We can always get someone on the phone right away. We LOVE that. More

by JACQUELINEASKLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Daniels
Nov 11, 2022 -

Landers Toyota NWA responded

Thank you for leaving us this wonderful five-star review! We are happy to hear you have had a great experience working with our service team, and we greatly appreciate your feedback. We look forward to seeing you again soon!

November 06, 2022

Easy to schedule appts, the staff are very kind and informative, best dealership experiences. I’m so glad i chose this place More

by VERONICACASSON90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez, Skye Moler
Nov 07, 2022 -

Landers Toyota NWA responded

Veronica, thank you for the 5-star review! We value our customer's time and are glad to hear you are pleased with how easy it is to schedule appointments and our friendly staff. Please come see us again soon!

November 06, 2022

Overpriced service. Their value does not match their price tag. I have brought my vehicle several times for an issue and each time I get charged an expensive price, but More

by ELISA.RAMSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skye Moler
Nov 07, 2022 -

Landers Toyota NWA responded

Elisa, it is our understanding that we diagnosed one issue earlier this year and fixed it, then we diagnosed a separate transmission issue on your last visit. We value our customers and pride ourselves on providing quality service work on vehicles while offering fair prices for the work done. If you feel we have not fixed an issue, please let us know and we can discuss the situation further. Please email Shawn Wells at shawn.wells@landerscorp.com.

November 03, 2022

I had an appointment at 9 AM, I arrived a little late around 9:10, and left at 10:56am. This was for a 5000 service appointment, just a tire rotation, filling my fluids, and visually observing battery, t More

by Kellbeezy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Don’t remember my advisor
Nov 03, 2022 -

Landers Toyota NWA responded

Our apologies for the delay in your service. You are correct that this should have been done more quickly. We strive for less than an hour on these services from when we write up your vehicle to you leaving, definitely less than 1.5 hours. While we have had some bottleneck issues, we believe that we are getting through those this week and apologize again that they affected you.

October 28, 2022

Great experience. Easy to schedule. Fast service. Thanks again for taking care of my car. More

by nlwtlw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skye Moler
Oct 31, 2022 -

Landers Toyota NWA responded

nlwtlw, thank you for the 5-star review! We're happy to hear we were able to service your car quickly and efficiently. Please come see us again for any service or sales needs.

October 28, 2022

Problem was properly diagnosed…. . (rear wheel bearing gone bad). Quality work done. Completed on time. More

by The Natural
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Landers Toyota NWA responded

The Natural, thank you for the 5-star review! We're glad to hear we were able to fix your rear wheel bearing on time. We strive for quality service work. Please see us next time for any sales or service needs.

October 28, 2022

I bring both of my Toyota vehicles in regularly for maintenance. My Tacoma has nearly 175,000 miles on it and thought I had done everything needed to get it to 300k + miles. Last visit I was told ther More

by chris.fletcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Murrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Landers Toyota NWA responded

Thank you for letting us know, Chris. You will be contacted shortly in order to go over these issues and to help both with our training and to see what might be needed.

Oct 28, 2022 -

Landers Toyota NWA responded

Thank you for talking to me, Chris, I greatly appreciated the conversation and am happy that you were happy with Skye and Josh. Have a great weekend!

October 26, 2022

I've dealt with LandersNWA for over 15 years; and they always try to give their customers great service, and their personal are awesome! More

by James McDaniel
Recommend Dealer
Yes
Employees Worked With
Tim Doran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommie, Jason Jones, Skye Moler
Oct 27, 2022 -

Landers Toyota NWA responded

James, thank you for the 5-star review! We love hearing you've been a loyal customer for 15 years. We can't tell you enough how much we appreciate your repeat business. We hope to serve you for many more years to come.

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