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4,234 Reviews of Landers Toyota NWA - Service Center
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September 16, 2018
quick and efficient 50,000 mile service All personnel were extremely friendly and helpful. The waiting area was comfortable and well lit making reading east with no eye strain. The time to All personnel were extremely friendly and helpful. The waiting area was comfortable and well lit making reading east with no eye strain. The time to perform the required service came in under the estimated waiting time. The free car wash is an added bonus. More
by WHY_ME
Employees Worked With
Seth Snyder, Andrew Gates
September 16, 2018
Comfortable service center and waiting area. Friendly staff and comfortable waiting area with free coffee. They have a television on at a very comfortable volume, not too low and not too loud. Friendly staff and comfortable waiting area with free coffee. They have a television on at a very comfortable volume, not too low and not too loud. More
by itestit2
Verified CustomerEmployees Worked With
Andrew Gates
September 16, 2018
Love this crew These people have see me through 4 vehicles now! They have always made me feel special! Johnny take great care of my truck! And a wash!! These people have see me through 4 vehicles now! They have always made me feel special! Johnny take great care of my truck! And a wash!! More
by DJBROOKS88
September 15, 2018
Courteous The process was very efficient. I was shocked at the cost of the part used. I learned after a brief research that it was marked up considerably fr The process was very efficient. I was shocked at the cost of the part used. I learned after a brief research that it was marked up considerably from the part available at an auto parts store. The labor cost seemed to be in line...not exorbitant. I objected to the diagnosis fee. I told you what the problem was yet you duplicated part of the process that I had already done three times. I do not see the need to do it again. Time and effort could have been minimized. The service advisor was very courteous, and I believe he did all he could under the company policy to solve the problem efficiently and in an expedient manner. He should be commended for his patience in answering all of my questions and concerns. More
by Glory
Employees Worked With
Drew Parker
September 15, 2018
Mild frustration turns into utter disbelief So, this is my second review in a week😒. The first addressed a 1 1/2 hour wait for an oil change service that I had an appointment for. I get that So, this is my second review in a week😒. The first addressed a 1 1/2 hour wait for an oil change service that I had an appointment for. I get that it can take awhile when I’m a drive up, but with an appointment an hour should be max. Toyota was standup on that and did not charge me for it even though I offered to pay more than once. So when I left I had a good feeling overall based on the way they handled the situation. Fast forward three days, I get home from work and notice that I have oil spots on my driveway at home, It has never leaked a drop so I’m pretty sure its related to the oil change. The next morning I call Toyota tell them I’ll be in during my lunch sometime after 11 to address the issue. I get there and they tell me they’ll get right on it, over an hour later I get my truck back. I decline the wash treatment directed at getting the excess oil off the undercarriage because I’m late getting back to work and am told after asking that they use a special drip cup to catch excess oil during the change process and they left it, resulting in a belt wearing a hole in it and oil leaking out.... enough said. I would expect any oil change service taking an hour and half to be done well but I guess not at Landers Toyota in NWA. They did have a long list of recommended services they thought I needed right away. I think I’ll tackle them myself😉 More
by MIKEBILLINGTON1966
Employees Worked With
Taylor Wallace
September 15, 2018
It was great! Don't think it could have been any better! Wait time was very reasonable. Hospitality was excellent. Husband was very happy that he was given a cap. T Don't think it could have been any better! Wait time was very reasonable. Hospitality was excellent. Husband was very happy that he was given a cap. Truck drove smoothly after its service.. More
by JERIASMITH.JAS
Employees Worked With
Sorry don't remember names but they were all excellent!
September 15, 2018
100 K service Service was professional from start to finish. No hard sell, just efficient, friendly service. Service attendant (Drew) went out of his way to make su Service was professional from start to finish. No hard sell, just efficient, friendly service. Service attendant (Drew) went out of his way to make sure I was well taken care of and pleased with the results. My vehicle arrived for service with a heavy coat of insects from.a cross.country.trip. Drew personally took the time to remove the mess. More
by 44jeepnut
Employees Worked With
Drew, Jason, at service desks
September 15, 2018
Car service 15,000 mile service. They did not rotate any tires or reset my maintence light after saying they did. Will go back to Fayetteville again. Sad to pay f 15,000 mile service. They did not rotate any tires or reset my maintence light after saying they did. Will go back to Fayetteville again. Sad to pay for a service that I’m financed for, for them to not do their job. Will not go back to them again. More
by STIDGAM95
Employees Worked With
Andrew Gates
September 14, 2018
Always helpful I always have a pleasant experience. Employees are helpful, friendly and keep me informed about the status of my car. Drew was the most recent service I always have a pleasant experience. Employees are helpful, friendly and keep me informed about the status of my car. Drew was the most recent service advisor I worked with and he took great care of me — explaining the problem, my options, how long it would take, etc. More
by SERVCROW
Employees Worked With
Drew in Service Dept
September 14, 2018
Quick Got in and out very quickly for my 15,000 mile free service Free car wash. Nice service writer very professional and knowledgeable Free coffe nice Got in and out very quickly for my 15,000 mile free service Free car wash. Nice service writer very professional and knowledgeable Free coffe nice too More
by BOBSUE0
Employees Worked With
Andrew Gates
