Landers Toyota NWA - Service Center

The problem was taken care of in just an hour The technician that I talked to was very friendly and told me to bring it in to see what was wrong. After taking it in I was there less than an hour a The technician that I talked to was very friendly and told me to bring it in to see what was wrong. After taking it in I was there less than an hour and the problem was taken care of More

Dishonest service recommendations I went in to have some maintenance services done. I was told I needed new tires because the tread measurements were really low. Imagine my surprise kn I went in to have some maintenance services done. I was told I needed new tires because the tread measurements were really low. Imagine my surprise knowing the tires I put on were less than 1 year old, and the fact that a brand new tire was just put on the car a little over a month before this visit. I was in a hurry so I just took their paperwork and left. I told my husband about my experience and needless to say he was not pleased. He went to the establishment we originally bought the tires from and had them measure the tread depth. Not surprising, there is not a need for new tires. Further, he went back to the dealership the next day and had the service advisor measure. He could not produce the same measurements. My husband explained that this experience basically eliminated my trust in the dealership and Toyota as a brand, and asked what they would do to fix it. The advisor gave him a free oil change. My husband explained he was not looking for a compensatory resolution but rather he wanted them to address the issue and perception of taking advantage of female customers through offering services that are not needed. They said they would call back on Monday...I have as of yet to hear a peep. It was bad enough to go through the first experience, but being lied to about hearing back from them just reaffirmed they can't be trusted. I can't speak for Toyota as a company and I do not know if this type of practice and customer service is standard, but I have no reason or trust that would compel me to go out of my way to purchase a Toyota when I am in the market again. As for this service center...no thank you. If you are a female, beware of any service recommendations made. They may not be needed. More

Traveler My family and I were in Bentonville, AR for two days and were thankful to be scheduled the day prior for a service. I dropped of my Tacoma and the sta My family and I were in Bentonville, AR for two days and were thankful to be scheduled the day prior for a service. I dropped of my Tacoma and the staff was friendly and fast. I walked down the street to have lunch with my family at the nearby Shogun ressraurant. The Landers crew changed my oil, patched a nail hole they discovered, rotated my tires and washed my vehicle all at no charge. It was a great experience and made me wish this was my regular service area. Mr. Guitierrez was a genuinely nice person to deal with. More

Customer Jason was customer service oriented. Took care if informing me about type of what my vehicle needs are and will need soon. Was happy someone with ex Jason was customer service oriented. Took care if informing me about type of what my vehicle needs are and will need soon. Was happy someone with experience was there. More

Great Service I was on vacation at Beaver Lake when I had a minor repair Item come up. Your service department was able to fix it and get me on my way in 30 minutes I was on vacation at Beaver Lake when I had a minor repair Item come up. Your service department was able to fix it and get me on my way in 30 minutes. Service representative very helpful. More

Jason Jones Jason is THE best! Not only was my Land Cruiser serviced, but my daughter’s RAV4 as well. She needed new tires—and thanks to Jason and service technic Jason is THE best! Not only was my Land Cruiser serviced, but my daughter’s RAV4 as well. She needed new tires—and thanks to Jason and service technicians she is safe in her car More

Excellent service I brought my car in for an oil change. It also needed some tightening of the lug nuts and Jason Jones handled it very profesionally. I definitetly wou I brought my car in for an oil change. It also needed some tightening of the lug nuts and Jason Jones handled it very profesionally. I definitetly would recommend. More

Friendly fast service with no hassle. Fast oil change. If something is actually wrong with your vehicle they let you know. If it's something you can repair your self our get cheaper price. Fast oil change. If something is actually wrong with your vehicle they let you know. If it's something you can repair your self our get cheaper price. batteries, brakes etc. there's no hassle. This is the fastest and friendliest service department I've seen. More

Great service Friendly service and great work. Always a pleasure going there. The chocolate donut helped also! Thanks guys for doing such a great job on my car. Friendly service and great work. Always a pleasure going there. The chocolate donut helped also! Thanks guys for doing such a great job on my car. More

Valve head coved NEW Very quick and effective care at a reasonable price at a time workable for me. Always courteous contacts & comfortable waiting area where I had some g Very quick and effective care at a reasonable price at a time workable for me. Always courteous contacts & comfortable waiting area where I had some good coffee! More