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4,234 Reviews of Landers Toyota NWA - Service Center
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June 18, 2018
Well done The service department was very busy. Had scheduled a 50,000 mile, routine maintenance. Arrived on time. It took 45 minutes, plus a car wash. All good The service department was very busy. Had scheduled a 50,000 mile, routine maintenance. Arrived on time. It took 45 minutes, plus a car wash. All good.... including the popcorn and a Coke!!! More
by The Natural
Employees Worked With
Mark Daniels
June 18, 2018
60,000 mile service appointment Drew was professional, explained what the service entailed and was expedient. Used shuttle service to and from and the driver was courteous. Good ex Drew was professional, explained what the service entailed and was expedient. Used shuttle service to and from and the driver was courteous. Good experience all around. More
by Nancy B
Verified CustomerEmployees Worked With
Drew Parker, Andrew Gates
June 17, 2018
Great service The employees are very nice. And the service is efficient. It is easy to make an appointment. I had a very comfortable experience. Very nice place. The employees are very nice. And the service is efficient. It is easy to make an appointment. I had a very comfortable experience. Very nice place. More
by LINHANGYOUXIANG
Employees Worked With
June 17, 2018
New Tires I had been in to get my front end aligned. Seth was very to the point and did not try to up sell me on things I did not need. I had asked about tire I had been in to get my front end aligned. Seth was very to the point and did not try to up sell me on things I did not need. I had asked about tires and a cost for new ones. Seth gave me three options, the exact replacement, a cheaper tire to save money and a tire that he recommended for my needs. He did not try to upsell me, gave me the information and was willing to answer all my questions. he was personable and easy to work with. I do appreciate the cat wash that they gave me after the service, the only thing I would address, is before you called me to complete my bill, shoudl already have sent my car through teh car wash, so I do not have to wait on it. More
by JackM
Employees Worked With
Seth Snyder
June 17, 2018
New vehicle = captured market...time to impress Under warranty I returned to the dealership twice as my Highlander Ltd leaked oil (after a 19,800 mi. oil change),on my very nice garage floor. I live Under warranty I returned to the dealership twice as my Highlander Ltd leaked oil (after a 19,800 mi. oil change),on my very nice garage floor. I live 23 miles away & lose time & money. So now @ 27,000 mi., I experience a slow leak on a Toyo tire. At 22,000 I was told ( in writing) the tires need to be replaced soon! Back to the dealership, repaired for $30. Now after 40 miles, I observed the slow leak still exists. Back to the dealership that now says the leak is too close to the sidewall to repair, so they will sell me a Toyo for $223, or 4 @ $893. Terrible tires are a good match for this Dealership that didn't offer to discount the $30 for the botched tire repair! The dealership is clean. Employees are polite. I am very impressed in a negative sense. So disappointing! More
by golfer
Employees Worked With
Andrew Gates
June 16, 2018
excellent service Went in to have 20,000 mile checkup which includes tire rotation and oil change, all was completed in very good time. Service representative was very Went in to have 20,000 mile checkup which includes tire rotation and oil change, all was completed in very good time. Service representative was very professional as well. The car wash is always appreciated. More
by Randal Rhoades
Employees Worked With
Andrew Gates
June 15, 2018
Great Service I brought my vehicle in for a 35,000 mile service. They were very upfront on the price I would be charged. They did not try to add anything on to up t I brought my vehicle in for a 35,000 mile service. They were very upfront on the price I would be charged. They did not try to add anything on to up the price. I was out of there in less than an hour. More
by rusrob519
Employees Worked With
Juan Gutierrez
June 15, 2018
Great customer service! Seth, service advisor, was very personable and professional. Service was prompt and courteous I live an hour away and they shuttled me to the movi Seth, service advisor, was very personable and professional. Service was prompt and courteous I live an hour away and they shuttled me to the movie theater then picked me up. I love the fact that my car got washed And that I’m able to have my car washed anytime I go to the dealership since I am now in established customer. Great perk! More
by Linda
Employees Worked With
Seth Snyder
June 15, 2018
Service Service was fast and courteous. Marty answered questions I asked him about new vehicles. Also I received questions I asked in the parts depaartment Service was fast and courteous. Marty answered questions I asked him about new vehicles. Also I received questions I asked in the parts depaartment but I don't recall him name. More
by Xmike
Employees Worked With
Marty May, Andrew Gates
June 14, 2018
Lengthy oil change I was told to allow about an hour for an oil change which was accurate, I arrived 15 minutes early & they took the car 15 minutes late. it just seems I was told to allow about an hour for an oil change which was accurate, I arrived 15 minutes early & they took the car 15 minutes late. it just seems like it could be done more efficiently. They were cordial & had a refreshment center which helped improve the experience. More
by LORABLISS
Employees Worked With
Unknown
