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Landers Toyota NWA - Service Center

Rogers, AR

4.4
4,234 Reviews
Call Service Center (866) 951-3834

4,234 Reviews of Landers Toyota NWA - Service Center

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August 01, 2022

The service people are very friendly and knowledgeable. Plus delivered the car when they promissed More

by mtodd1372
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Daniels
Report | Print
Aug 24, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're glad our team was friendly and knowledgeable and delivered the car as previously discussed. Thank you for sharing your experience, and we'll see you in the shop next time!

July 31, 2022

Excellent service at a reasonable price. Everything was explained to me and vehicle was serviced extremely fast More

by BRIANCHESEMORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lake Mills
Report | Print
Aug 24, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're glad to hear Lake and our team could provide excellent service at a reasonable price, explain your service, and complete it in a timely manner. Thank you for sharing your experience, and we'll see you in the shop next time!

July 31, 2022

The service department was clean and the service advisor was thorough with what my vehicle needed and when it was completed. More

by MLH232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lake Mills
Report | Print
Aug 24, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're glad to hear Lake was thorough and could keep you informed. Thank you for sharing your experience, and we'll see you in the shop next time!

July 30, 2022

Good service. Always clean. Knowledgeable staff. I like the location. Easy in and out bay. More

by ELAINEHOLLOWAY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Murrah
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Wells
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lake Mills, Johnny Guiterez, Mark Daniels, Tim Doran, Seth Snyder, Jason Jones, Skye Moler
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Aug 24, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We appreciate the feedback, and we're glad our team could provide good service. Thank you for sharing your experience, and we'll see you in the shop next time!

July 30, 2022

It took some time, not the fault of Seth or even the dealership, but throughout I was always given the best information about the process. Thank you for your professionalism and courtesy. More

by PHFREYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Snyder
Report | Print
Aug 23, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're glad Seth and our team could keep you informed and provide professional and courteous service. Thank you for sharing your experience, and we'll see you in the shop next time!

July 30, 2022

Felt like I was ignored when entering the service bay. An oil change, tire rotation took over 90 minutes with no indication from the service writer why it was taking so long. More

by PWINGATE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Johnny Guiterez
Report | Print
Aug 02, 2022 -

Landers Toyota NWA responded

We apologize for this experience, as that is not what we train and strive for daily. We have now added more personnel to the Express side and are diligently working to ensure that every vehicle is properly finished within 1 hour normally and always less than 1.5 hours. And the communication regarding time and work done should always be timely and consistent, which we will address. Thank you for servicing with us and we will ensure a better experience on your next visit.

July 29, 2022

Quick easy and fast service. Would highly recommend to anyone! 5 Stars! Courteous staff as well More

by xochitunvalente
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez
Report | Print
Aug 23, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We appreciate you taking the time to recommend our team, and we're thrilled they could provide quick and easy service. Thank you for sharing your experience, and we'll see you in the shop next time!

July 28, 2022

Everyone was very courteous, professional, & helpful. I would recommend Landers Toyota to anyone needing their services. More

by rhuscher14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Snyder
Report | Print
Aug 23, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're thrilled to hear our team was courteous, professional, and helpful. Thank you for taking the time to recommend them! We'll see you in the shop next time!

July 28, 2022

My assessment of my problem was ignored and I was offered a $160 diagnostic process which was not needed. The 95k maintenance inspection was a joke in my opinion. The inspection lacked the details I am use More

by wbarhydt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Seth Snyder
Report | Print
Jul 28, 2022 -

wbarhydt responded

Totally dissatisfied.

July 28, 2022

Was able to get me in same day for an emergency rear brake job and successfully took care of the job. More

by tdittmer2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're glad our team could get you in the shop during an emergency and help fix the issue. Thank you for sharing your experience! If there is anything else we can help with, give us a call!

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