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Landers Toyota NWA - Service Center

Rogers, AR

4.4
4,234 Reviews

4,234 Reviews of Landers Toyota NWA - Service Center

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July 01, 2022

Very helpful staff, great overall experience! Everyone was so nice, it made my routine maintenance smooth More

by JENNIFERELISEMICHEELS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skye Moler
Jul 22, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We love to hear when our guests have great overall experiences, and we appreciate the feedback. We'll see you in the shop next time!

July 01, 2022

A+ experience. Seth was awesome at organizing the entire thing!the communication was great and I couldn’t be happier with the work that was done! More

by alliekaminski12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Snyder
Jul 22, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We agree Seth is awesome to work with, and we appreciate you giving him a shoutout. Thank you for sharing your experience, and we'll see you in the shop next time!

July 01, 2022

They were very positive and upbeat. I was just disturbed that I rented the car and had that expense. I was told they wouldn’t look at the car until the evening at least. They finished More

by RUTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The man and woman I worked with in the service dept aren’t shown
Jul 22, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We appreciate the feedback, and if you'd like to discuss your concerns further, please don't hesitate to reach out. We hope to have another opportunity to work with you in the future!

June 30, 2022

Great service overall! Did the repairs they had previously recommended I change in February. Unfortunately, my engine still screeches very loudly every time I start my car… More

by pabloss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Seth Snyder
Jul 05, 2022 -

Landers Toyota NWA responded

Thank you for bringing your concerns to our attention. While we're glad to hear our team could provide great customer service and overall service, we'd like to know how we can improve further. If you would, please email our Service Director, Shawn Wells, at shawn.wells@landerscorp.com at your convenience. Thank you.

June 30, 2022

excellent staff who were courteous and professional. Work was performed in the time promised. Comfortable waiting area. More

by Salego
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody in parts, Seth Snyder
Jul 25, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're glad our team could provide a comfortable waiting area and professional service. Thank you for sharing your experience, and we'll see you in the shop next time!

June 30, 2022

Priced $1050 to change a $100 wheel bearing. I did the job at home and it took me 2 hours without all the appropriate tools. I struggle to understand why you would charge this amount for a job t More

by kavey1986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Landers Toyota NWA responded

Thank you for your review. We are sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We do reference our regional market pricing regularly, but will ensure we do so more often.

June 30, 2022

Good service and competitive prices, my only down is that waited for about hour and a half but understandable because was a busy day. More

by mariopd007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez, Mark Daniels, Skye Moler
Jun 30, 2022 -

mariopd007 responded

Thank you

June 30, 2022

Best service ever, I’ll always come back for more service They treat you like an old friend More

by DAVIDSIMPSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
General manager Mr. flake
Jul 25, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're excited to hear our team could provide the best service, and we look forward to working with you in the future!

June 29, 2022

Excellent service, timely and very professional. I would recommend Landers service department to anyone seeking a quality service department. More

by MPRENGER56
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lake Mills
Jul 21, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're glad our team could provide excellent service in a timely manner. Thank you for taking the time to recommend our team, and we'll see you in the shop next time!

June 29, 2022

I was very pleased with the service I received. Very friendly service writer! Was even happier when he told me the issue was covered under the warranty! More

by Mintonmandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lake Mills
Jul 21, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're glad to hear you're very pleased with your service, and we'll see you in the shop next time!

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