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Landers Toyota NWA - Service Center

Rogers, AR

4.4
4,234 Reviews
Call Service Center (866) 951-3834

4,234 Reviews of Landers Toyota NWA - Service Center

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June 23, 2022

I was able to drop off my vehicle and pickup when I got off work. The service was completed as expected More

by nwamobilemac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Daniels
Report | Print
Jul 12, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're glad our team could complete your service in a timely manner. Thank you for sharing your experience, and we'll see you in the shop next time!

June 22, 2022

Dealership was clean and inviting. Service was prompt except when bring up my car, could not find key. More

by COCOMOJO3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez
Report | Print
Jul 12, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're glad to hear our team could provide prompt service and an inviting dealership. Thank you for the feedback, and we'll see you in the shop next time!

June 21, 2022

Knowledgeable, courteous and dedicated . The store clean and everyone was most helpful and very pleasant More

by pmmrotek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miss Barbara
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Jul 12, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We appreciate the feedback, and we're glad our team was pleasant to work with. We'll see you in the shop next time!

June 21, 2022

The customer service has greatly improved over the last five years. Everyone is super helpful and strifes for customer satisfaction. More

by Kesaggie1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Daniels
Report | Print
Jul 12, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're glad to hear our customer service has improved, and we appreciate the feedback. If there is anything else we can help with, let us know! We'll see you in the shop next time!

June 21, 2022

Rear hatch not working, took 2 hours. Charged me $135 and didn’t fix it More

by JEFFREY_BYRON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Doran
Report | Print
Jun 23, 2022 -

Landers Toyota NWA responded

Mr. Byron, We apologize if we provided poor communication during this service visit. As should have been discussed with you, this issue was unfortunately diagnosed as a body shop issue, which we are unable to repair. If you would like the names of some reputable body shops in our area, please let us know and we would be happy to give you some recommendations. Apologies, again, if we were not clear on the issue during your visit.

June 21, 2022

Both door handles (driver and passenger) and inside the car panel smeared with motor oil Service rep handled my credit card in such a suspicious manner that I called to have it canceled after the transact More

by Mrs Roberts
Recommend Dealer
No
Employees Worked With
I believe I chose the correct service rep, I am unsure., Skye Moler
Report | Print
Jun 22, 2022 -

Landers Toyota NWA responded

We are very sorry to hear of this experience, Mrs. Roberts, and would love to have the opportunity to get your vehicle clean. If you would let us know how to reach you by emailing our Service Director, shawn.wells@landerscorp.com, we would love to set up an appointment for us to clean your vehicle thoroughly and ensure that make this right. And we have looked into getting credit card machines at each advisors desk rather than them having to go around the partition and will re-examine this after your experience. We can promise you that we have never had an issue with any of our staff mis-using any guest or company information. Thank you for letting us know about this issue and we hope to be able to fix the concern.

June 20, 2022

Great people, wonderful customer service. The con: I had an appointment for an oil change and it took over and 1.5 hours. I could understand a little if I just drove up buy I had an appointme More

by dbgraves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Daniels
Report | Print
Jun 21, 2022 -

Landers Toyota NWA responded

Thank you for letting us know about the long wait and we do apologize. We do try to ensure that all basic service is done quickly and have had some issues with staffing over the last few months. However, we have been training some new Express Techs and expect to be back to exceeding expectations quickly! Thank you again for the information and for being our customer.

June 18, 2022

Service was excellent, as usual. Always great at communication and prompt with the service needed. More

by denharm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lake Mills
Report | Print
Jul 12, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're glad our team could provide excellent service and great communication. Thank you for sharing your experience, and we'll see you in the shop next time!

June 18, 2022

Very courteous staff! My vehicle was completed in a timely manner. Waiting area was comfortable and clean! More

by kllegs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Daniels
Report | Print
Jul 12, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're glad our team could complete your service in a timely manner. We appreciate the feedback, and we'll see you in the shop next time!

June 17, 2022

The repair was done in the time they stated. Repaired fixed the problem. Will go back next time I have a problem. More

by CHENAJ0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Daniels
Report | Print
Jul 12, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're glad our team could fix the problem in a timely manner. Thank you for sharing your experience, and we'll see you in the shop next time!

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