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Landers Toyota NWA - Service Center

Rogers, AR

4.4
4,234 Reviews

4,234 Reviews of Landers Toyota NWA - Service Center

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June 13, 2022

Friendly service and every thing was completed on schedule. Car was washed and clean when I received it back. More

by Live2Teach247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're glad our team could provide a friendly service, and we appreciate you sharing your experience. We'll see you in the shop next time!

June 12, 2022

Have not called back or fixed the original problem I brought the vehicle in for. More

by skdaniel1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Doran, Jason Jones
Jun 13, 2022 -

Landers Toyota NWA responded

Our apologies for not following up with your issue, we would like to resolve that! Please email your information and the vehicle information to our Service Director, shawn.wells@landerscorp.com, in order to have this addressed. Thank you.

June 12, 2022

I was scheduled to get my recall fixed on fixed on my truck and somebody forgot to order the park they had my truck for almost 4 hours and didn't fix it More

by RWILSONPTG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Landers Toyota NWA responded

We apologize for this issue happening, as we do have a good system for this process. And you definitely should not have had to visit without the part here. Please email your information and the vehicle's information to our Service Director, shawn.wells@landerscorp.com, so that we can ensure the part has been ordered properly and check the ETA on it. Thank you.

June 11, 2022

They are very friendly , kind and patient with us all the time .We appreciate all the time they take showing us the trucks. More

by Julian1940
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Rigsby, Manrique Valdez
Jun 28, 2022 -

Landers Toyota NWA responded

Thank you for leaving a review! We're glad our team could provide a great overall experience, and we appreciate you sharing your experience. We look forward to working with you again!

Jun 29, 2022 -

Julian1940 responded

Nice people and patience

June 11, 2022

Chris Johnson was a great help! He took care of my current needs and gave me a plan of upcoming services. I never felt pressured to do extra service. Thank you! More

by Tcz586
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! Chris is an important member of our team, and we're happy to hear he was a great help. We're glad to hear he could take care of your Toyota's needs, and we appreciate you sharing your experience. If there is anything else we can help with, let us know!

June 10, 2022

Lake worked hard to get me back on the road quick with my bad tire More

by Karl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lake Mills
Jun 28, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! Lake is an important member of our team, and we're glad he could help you get back on the road quickly. If there is anything else we can help with, let us know!

June 10, 2022

1) I told there would be a 45 min to 1 hour wait. I ended up waiting almost an hour and a half for an oil change only. 2) I have a 2021 4Runner with only 27,000 miles on it. I was told the rear brak More

by ABOWEN0613
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t know the names of any service advisor.
Jun 10, 2022 -

Landers Toyota NWA responded

Our apologies for the longer than normal wait time for service, we have started to limit our appointments for Express Service slightly in order to ensure that we can always hit our expected times. The brake issue is something that we would like to see if we can take a closer look at, as we do see this occasionally, but not often. Please send your vehicle information and name and phone number in order to get an appointment to re-look at this at no charge to our Service Director at shawn.wells@landerscorp.com. Thank you.

June 10, 2022

Easy in and out, comfortable waiting area, with coffee tea and pop corn.. Handy to look at more vehicles... More

by GPHARRIS65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Jones great salesman to work with.., Johnny Guiterez
Jun 28, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We appreciate the feedback, and we're glad our team could provide a comfortable waiting area and a good overall experience. If there is anything else we can help with, let us know!

June 10, 2022

Brandon and Seth were very friendly. Branden was extremely helpful when I was checking car models. Because of him, I decided to trade in my Lexus and purchase a 2022 RAV4 hybrid. Seth in More

by Ljcpuppy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Snyder
Jun 28, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're glad Brandon and Seth were friendly, and we appreciate you giving them a shoutout. Thank you for sharing your experience, and we look forward to working with you again! Congratulations on your RAV4 Hybrid!

Jun 28, 2022 -

Ljcpuppy responded

Thank you but we have not gotten. our RAV4 yet. We are still waiting for one to come in so we can purchase it!

June 10, 2022

In the past they were really good, but this last time was terrible. Maybe it’s because of staffing problems like every business is experiencing now. More

by malloykm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Murrah
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