Landmark Dodge Chrysler Jeep

Scam Scam Scam!!! Landmark easily verifies that Dealership 'Scam Artist' still exist as they tried every dirty trick in the book. Let me explain: On this website almo Landmark easily verifies that Dealership 'Scam Artist' still exist as they tried every dirty trick in the book. Let me explain: On this website almost months back I saw a 2018 white Jeep Rubicon JK (the older model nearly a year old now, built prior to the JL's introduced in late Spring) for $39,800. Doing the math i decided if i could get it for $36K on a 7 year note I'd get it. At the lot, and only seeing one meeting the ads description but with a window sticker of $45,600, I go inside to inquire with salesman Ramon about the vehicle in the ad as he declared he knew nothing about an ad yet he suspiciously walked me straight to the JK I was just looked at then began hyping about the 'extras' on on this particular $46K Jeep. Back inside he tells me that he can get it for me for 44K, seeing i wasn't sold on spending that much he asked if i had a trade in. Stating I've a '08 Silverado (not perfect but listed at $6K) that I'd use as a work truck if i bought the JK, as to not put all the miles on the Jeep but i wouldn't mind seeing his offer. He takes the truck info and runs off. Once back he says the manager is calculating the trade offer and that $42K was his final offer if i would "Commit" to it. Thinking that odd to say this early on with no discussion on how many months financed or the interest rate, which raised my suspicion a tad, so I said I'd need 24 hours to think on it. I then reasked about the ad and pulled out my phone to show him. He then stated that its the very same Jeep we had just looked at and been discussing...the one he had been scamming me on for almost $4000 above the ad price the whole time. He quickly runs off once more and comes back saying his manager said that the ad is ONLY for people that qualify for every single discount, in which many sounded nonsensical and made up, yet never once was I asked about MY discount qualifications and also once again said the manager's newest final offer is $40K (still slightly above ad price) and he had his trade in offer for the Silverado as well, but when he said $500 i literally laughed in his face, stood to get up when he said okay I'll give you $1000. I told him he done insulted me enough with the $500 offer and over $5000 markup, that I'm done trying to be scammed by him at every turn. Walking out the door I said i know that Jeep has been in the JLs way in the lot for at least 9 months and now it's getting in the way of the incoming 2019s, that he's got my number, when it's a reasonable $36K give me a call. Just over a week later (the day before a major snow storm, i must add) he did just that saying he had my deal worked out, i said $36K and he said yes, i reversed his role, lol and asked if he is "committed" to it, he said he was so the next day before the snow i drove back from Liberty to sign the paperwork but slyly his paperwork actually said $38.6 instead. Immediately standing up and walking towards the door i said that i can't believe you lied and had me drive all the way back out here when suddenly as on cue his Gargoyle manager hopped off his perch and pops out from behind the adjacent partition, Jeep papers miraculously in hand, trying to get me to sit back down, seeing i would not, he said Ramon did his job by lying to me as it got me back there so he could explain that they couldn't 'actually' sell it for the agreed upon and committed price. Too bad the manager failed do his job once Ramon xxxxxme down there by sealing the deal for him. I walked out... Not hearing back in a while and knowing it's still sitting there front row mayhaps the owner is willing to do what both others couldn't: seal the deal. For the dirty tricks they played on me I'm thinking spare tire mounted backup camera and additional soft top ($1200 total) should do the trick. More

Fantastic Experience I went to landmark to get my first car. I met Kent and I have to say he was the best dealer I could’ve asked for. He was patient, hardworking, and und I went to landmark to get my first car. I met Kent and I have to say he was the best dealer I could’ve asked for. He was patient, hardworking, and understanding. No other dealer pushed to get me a car as he did and although I didn’t get a car from there yet because of some financial issues. I can guarantee that I will come back when I’m ready to buy. More

Horrible! Robert the sevice guy is a liar and has had my car for 3 days just to put it on a diagnostic machine. DO NOT TAKE YOUR VEHICLE TO GET SERVICED HERE! Robert the sevice guy is a liar and has had my car for 3 days just to put it on a diagnostic machine. DO NOT TAKE YOUR VEHICLE TO GET SERVICED HERE! More

Worst Experience EVER! I found a vehicle online I totally fell in love with. I called and the vehicle was still available. They informed me that I could schedule an appointm I found a vehicle online I totally fell in love with. I called and the vehicle was still available. They informed me that I could schedule an appointment so they could have the vehicle ready for me when I arrived. I explained I would be having a 5 hour drive and was taking a half a day vacation time, so I was grateful that they were being so helpful. When I arrived on my scheduled appointment, I was informed they had sold the vehicle 1 hour before! I was irate. The least they could have done is called me. I understand things like this happen, but they had all my information and knew I was traveling 5 hours (one way). The least the could have done is given me a gas gift card (at the very least). Nothing! I was transferred to a sales guy to show me other vehicle and was told I would be given a xxxx of a deal. (Gage) was terrible. He was very young and more than anything seemed annoyed to have to help me. I hate when salesman thing that because I am a woman, I don't know anything about cars. Just terrible! More

Horrible Customer Service Horrible customer service and rude staff. Drove 3 hours 1 way (over 400 miles round trip) to look at a car they told us they would hold. Only to arriv Horrible customer service and rude staff. Drove 3 hours 1 way (over 400 miles round trip) to look at a car they told us they would hold. Only to arrive and find they sold it and didn’t tell us. They were rude and unapologetic, they WALKED AWAY from us while we were still trying to talk with them. More

Worst Car Dealership Ever! Over the course of less than a year, we purchased 2 Dodge Durango R/T's from this dealership. Should have never went back for a second one but we did Over the course of less than a year, we purchased 2 Dodge Durango R/T's from this dealership. Should have never went back for a second one but we did as they were the only dealership in town that had an R/T. Our first one was totaled after a bad crash and we really liked the car and so we were out to buy the same car. Needless to say...we should have never dealt with them. They lied to us, promised things that they didn't follow through with, sold us a brand new car with an empty tank of gas, no detail service, and the plastic still on the car. They took well over 3 months to put our tow hitch on the car and didn't even have it painted when we went to pick it up. They promised a nice loaner vehicle and tried to give us a crappy van - my wife argued for a nicer car and got one but only after the manager verbally berated her. They are sexist! They bribe people with sale prices and gas fill ups to try to get people to write good reviews on them since they have soooooo many bad reviews out there. Do not trust this place! We are now 2 years out from buying our Durango and just traded it in for an Infinity...so glad to be rid of any ties to Landmark Dodge. Good riddance xxxxxxxx. More

Service . . . you've got to be kidding! The service dept. is comprised of insulting young kids (ROBERT) that don't know squat about service. Then when I had to have the fender liner replaced The service dept. is comprised of insulting young kids (ROBERT) that don't know squat about service. Then when I had to have the fender liner replaced in my 2017 ram because there were no screws holding it in place, the mechanic stated on the work order "repaired to specs". REALLY! A couple screws on the outside and nothing inside. It came lose again. Then one of the unknowing kids told my wife that all the series and different models of the truck are put together differently. So they want me to believe that there are no common parts for the fender liner, they are all different. This guy really thinks people are that stupid as to believe that. Now back again for the same fender liner with no screws holding it in, one of the superiors tried to get me to believe it too. Then he went to the other trucks to see if there screws holding the liners in. Yup, sure enough, screws holding the liners in. The superior had to tell me I was right and he was wrong but to get the truck fixed the way it should be, I was going to have to leave the truck for another day. All because the service team is incompetent. AND they didn't even offer a free oil change for our trouble that was all their fault. Besides having to put up with their rudeness. I wish I had bought a Chevy. More

From Hero to Zero Over all this was our best experience buying new car. And out of all dealerships around town we had the best experience. Our sales guy would get 11 ou Over all this was our best experience buying new car. And out of all dealerships around town we had the best experience. Our sales guy would get 11 out of 10 if available. Our buying process (as explained by the sales guy) was - sale person (to sell us a vehicle) - preparation manager (to customize the vehicle) - finance manager (to finance the vehicle) Like I mentioned before our sales person John S. get 11 out of 10 for doing his part. Very friendly,knowledgeable and what I appreciated the most he didn't try to upsell anything. He explained different options and recommended the cheapest option to match our needs.The finance guy was ok, but was late and everyone just wanted yo get home.No complains there. But the preparation part get big 0. It wasn't even the right person there to begin with (can't really blame him). And all he tried (fortunately didn't try very hard) to sell us was 1000+ dollars of glorified car wax (no thank you). Just to be clear we were buying RAM 1500 V8. I was expecting to be offered options like bed liner, Nerf bars,bed covers or some other upgrades for a pickup truck. After the interrogation he finally mention that those upgrades are available but we should still try talk to the right preparation manager next day or so or use cheaper 3rd party option. We got our liner and cover from 3rd party as it was much cheaper after all. But what we were really interested to upgrade were wheels and tires. But he wasn't right person to talk to. So we finalized the deal. Starting the next day I wanted to get a hold of the right person in preparation department. After about a week or so of struggles I decided to bother our sales guy 1 more time. He did what he could. 1 hour later we got call from the right guy. We actually met with him as we were picking up the title. I explained what we were looking for. Texted him some some pictures next morning. He said he will come back to us with prices next day. Week later after several text messages, he came with shocking options. It would only cost 2865 for 20 inch upgrade or 2965 for 22 inch upgrade. And the most shocking part was when I asked about the old set. He suggested to keep it as spare or sell it on craigslist or offer up or other site like that. Seriously? After doing some research And for RAMs black appearance group list several upgrades including wheels and tires for around 1500 or other much large black group for 2700. Including wheels and tires upgrades, but not including the original set. I was so hessitant to write this review just because of the great experience with our sales guy. I just have to, seeing other trucks out there with wheels we could have. More

Excellent service Our salesman was Johnnie Narcise; he has excellent product knowledge and he did a fantastic job with follow-up. We are very happy with our new 2018 J Our salesman was Johnnie Narcise; he has excellent product knowledge and he did a fantastic job with follow-up. We are very happy with our new 2018 Jeep Cherokee! More

Awesome!!! Love my new used car!! Love my new car Ramon was my sales person he was very efficient and pleasant! I did not feel pressured he was very honest and gave me a great view of Love my new car Ramon was my sales person he was very efficient and pleasant! I did not feel pressured he was very honest and gave me a great view of options. I got a Chrysler 200 and I love it!! He showed me every aspect of the car and made sure we understood every thing he made sure we were satisfied! I would highly recommend him and this dealership! Smooth experience if I ever need another car I would definitely go back!! More