Landmark Ford

Since the Ford dealer in Gladstone closed, I decided to try Landmark for an issue with my car. The car was making a strange noise and I had replaced the water pump and checked to see if I could figure out try Landmark for an issue with my car. The car was making a strange noise and I had replaced the water pump and checked to see if I could figure out what was making the noise, but could not. It was making noise for about a month with no driveability issues, and it wasn't internal, so I took my time to get it to them. I took it to Landmark to have them diagnose it. I paid them 96.00 for the more complex diagnosis, hoping that I could complete the repairs on my own, but wanting to trust their expertise to tell me what to do. And I, of course, was willing to pay them. They called me with an $1800.00 estimate and I told them thanks, please write it up and I'll come get it. My wife, being given a ride by my retired father, went to get the car. They gave it to her and sent her on the way, with no warnings about drivability or any other issues. This was Friday. The car sat at home over the weekend and my wife took it to her teaching job Monday and Tuesday. On the way home Tuesday, she stopped at the grocery store and the car wouldn't start. She called me and I left work to go rescue her. On the way to her, I called Landmark to find out if they had done anything that may have caused this problem. The first person I talked to was a service advisor, who read to me the exact same information that Landmark had put on the receipt. I asked him if he could go and talk to the person who actually worked on the car, as I suspected that something had not been reconnected properly and my wife had been running the car (and the heater fan and the radio and the lights) for the last two days off of the battery. I suspected the alternator either wasn't connected electrically or the belt wasn't driving it. I was told that I couldn't talk to the mechanic and that they didn't leave anything disconnected that would cause the problem, even though he told me he would not talk to the mechanic. I asked to speak to his manager to see if the manager would talk to the mechanic. He said he wouldn't connect me with his manager. So I hung up and called back. Got another service advisor. This one again read me the notes and also wouldn't connect me with the mechanic, but he said he would go and talk to him. He came back and told me the mechanic said that he had done nothing to cause the problem. I asked to talk to the manager again and this one connected me with the operator who connected me with the manager. The manager again read me the notes. Then confirmed that they had not done anything to cause the car to run off of the battery. So, I got to my wife and had the car towed to a reputable repair shop. They fixed the car by the next day (and charged me about 30% less, although that isn't relevant to the issue) and told me that the serpentine belt was not connected at all when they started working on it. Just not connected. If you don't know, the belt drives the alternator and the car WAS driving off of the battery the entire time. I re-contacted the service manager (Kurt) and told him about what they found. Kurt told me that was to be expected that they couldn't put it back together after the diagnosis. He wasn't surprised. I had called just to ask him to pay for the tow, which was $55 dollars, pretty cheap for a tow! And far less than they had charged me. He said he wouldn't do it. He said that when I picked it up, I should have known that it wouldn't function with the work they had done. Interestingly, this was exactly the opposite of what they had ALL told me when I had called a few days earlier. So, I had a car that they had worked on strand my wife, they lied to me about what they had done, charged me for it, and didn't stand behind their work. Bad in all ways. They could have paid the 55.00 and I would have gone away. Never to be a customer again, but at least silent. But they chose to take my 96.00 and then cause another $55.00 charge, strand my wife and tell me to deal with it. And I didn't mention to this point how rude and condescending they were, at least the first service advisor and the manager Kurt. The operator was very nice. Oh well. More

We've now had our new car for 3 days and I'm still amazed at how well we were treated at Landmark. It was incredible. Over the years I've bought many cars, mostly new, and the treatment's been pretty much th at how well we were treated at Landmark. It was incredible. Over the years I've bought many cars, mostly new, and the treatment's been pretty much the same. It was like the salesperson was a necessary evil. If you want the car you have to tolerate the process. This time I checked the dealer ratings before deciding on a dealership and was attracted to Landmark because their ratings were higher than the other Ford dealers in our area. When my wife and I got there we were introduced to Diane Pohl and that seemed fine but I kept expecting some pressure from the sales manager or someone that feels we need to be pushed into buying. That never happened - Diane helped us from the beginning to the end. She was very knowledgeable and not only told us what we'd like but steared us clear of what we wouldn't like. I have NEVER been treated this well when buying a car. Once she had to step away to attend to something else and another saleman came up and immediately I thought "ok, here it comes". He only came up to be friendly while my wife and I were waiting for her to come back. He didn't utter one word about the car or the sale. No matter how far you have to come you owe it to yourself, especially when spending a amount of money, to visit Diane. Trust me, from one buyer to another, you won't be disappointed. More

It was quick and easy. We drove to Landmark, picked a car off the lot and drove it home that afternoon. The paymwnts were just what I wanted and the staff worked to meet our needs. I choose Landmark car off the lot and drove it home that afternoon. The paymwnts were just what I wanted and the staff worked to meet our needs. I choose Landmark Ford because of it's location and reputation. Thank you. More

Preston was very helpful in listening to what vehicle we were interested in and only showing us that very one. Preston was very enthusiastic about the Ford products and almost had me thinking of also buyin were interested in and only showing us that very one. Preston was very enthusiastic about the Ford products and almost had me thinking of also buying a new pickup in addition to the Edge we purchased. The new Edge and the Sync and Ford Touch systems are amazing and amazingly complicated. But Preston showed us enough to feel comfortable and excited to learn more. I would highly recommend anyone thinking about purchasing a new vehicle seriously consider Ford Motor Company, Landmark Dealership and Preston Viebig. More

I found the car that I bought online through an internet special. We called ahead then drove up to the dealership where Mac was waiting for us. He was very friendly and helpful. He was not a pushy used car special. We called ahead then drove up to the dealership where Mac was waiting for us. He was very friendly and helpful. He was not a pushy used car salesman. Landmark had the car in good condition. I was very pleased with my purchase. More

We just purchased two vehicles. Our first contact was Butch Shelby. We finished the transactions a few days later with Jim Markey because of their work schedules. This was a non issue as they worked the Butch Shelby. We finished the transactions a few days later with Jim Markey because of their work schedules. This was a non issue as they worked the proces very well together. Both salesmen are very knowledgeable and helpful. We came here after visiting six dealerships in the Albany and Salem areas. What a difference! Landmark has the inventory and sales people who treat you as customers. I have been buying cars for 50 years and Jim markey provided the best and most thorough review of the detailed information of each vehicle as I have ever experieced. Next time we will go to Landmark Ford first. It was worth the drive from Albany. More

We came in to see a car that we had seen on the Internet. The people were very helpful, knowledgeable and friendly. We got to see the car right away and later came back to test drive it. We enjoyed our expe The people were very helpful, knowledgeable and friendly. We got to see the car right away and later came back to test drive it. We enjoyed our experience and would definitely recommend Landmark to our friends. More

This is the first time I have used the internet for an automobile purchase. I made one visit to the dealership and all of the rest was done by email and phone until the day I picked my new vehicle. The d automobile purchase. I made one visit to the dealership and all of the rest was done by email and phone until the day I picked my new vehicle. The day I picked it up, I spent only an hour at the dealership. It was truly a great experience. It saved a lot of time and a lot of stress. I've purchased my last three vehicles from Landmark Ford because of the excellent sales experience and because of the excellent service experience. This time was the best...absolutely unbeatable. More

I was very pleased with the efforts of Charle Wilson. I thought he did a great job in getting me the best price he could on the vechile I purchased. His ffiendy demeanor made it a very pleasant buying expe thought he did a great job in getting me the best price he could on the vechile I purchased. His ffiendy demeanor made it a very pleasant buying experience. In a non related item to the buying experience, I was a little disappointed in the detailing of the vechile. I realize it was at the end of the business day, but upon seeing the vechile in the daylight the following day the detail portion could have been better. I do noy hold that against the dealership, it is more of an FYI than anything else. More

This was a good buying experience. Jim was very up front and gave us great service. I think we got a pretty good deal, and without all the back and forth to the sales manager. We highly recommend you talk w and gave us great service. I think we got a pretty good deal, and without all the back and forth to the sales manager. We highly recommend you talk with them before making a purchase. Lets hope the the service department is as good as the sales! More