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Landmark Honda
Alexandria, VA
1,285 Reviews
Welcome to Rosenthal Landmark Honda.
Rosenthal Landmark Honda has been recognized with Honda President's Award Elite Honors for 2014. Each year Honda recognizes dealerships for exceptional performance in all facets of their operations. In 2014, the Elite Level of Distinction was added to the Honda President's Award program to recognize dealerships that achieve operational excellence and also rank among the top ten in the nation in new-vehicle sales. Rosenthal Landmark Honda is an 8 time winner of the Honda President's Award.
As a prospective auto buyer, you may think that all Honda dealerships are the same. But, if exceptional customer service and low prices are important to you, then you'll find Landmark Honda is the dealer for you.
This dealership strives to exceed our customer's expectations. We've served our customers from the same location for over 25 years and plan to do so for the next century. It's just one more reason we plan to make Rosenthal Landmark Honda your next place to buy and service your car, truck or van. In short, we look forward to exceeding YOUR expectations soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday Closed
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Showing 1,285 reviews
May 29, 2025
I would give negative stars if I could. Sleazy, horrible customer service. How in the world is a place like this allowed to exist? My family and I had an extremely disappointing experience Sleazy, horrible customer service. How in the world is a place like this allowed to exist? My family and I had an extremely disappointing experience at this dealership and strongly advise others to avoid it. In 2023, we purchased a van and were sold a “4-year maintenance plan” by the finance manager, who failed to disclose that Honda provides 2 years of complimentary Honda Care maintenance. We only discovered this when we took our van for service last week and were informed that the complimentary coverage had expired, leaving us to pay the full service cost. When we contacted the dealership to clarify, the customer service was abysmal. Reaching someone by phone was nearly impossible—calls went unanswered, and it took days of persistent calling to get through. The staff were dismissive, unhelpful, and failed to follow through on promises to call back. The finance manager, War, admitted we were “lied to” and sold a “horrible plan” by a salesman who no longer works there, likely due to similar issues. Despite assurances that we were in "good hands," the finance manager was absent the next day without passing our time-sensitive case to anyone or notifying us, forcing us to chase them relentlessly. The General Manager, Rob White, called us seemingly as a means of placating us because we have not heard back from him and when we attempted to reach back out were told that we were not allowed to be transferred to him but that our case would be presented to him to see if it was worthy of his attention. Most frustratingly, the dealership acknowledged their error and admitted to misleading us but refused to offer a full refund or take any meaningful steps to rectify the situation. Their lack of accountability is unacceptable. Save yourself the frustration and take your business elsewhere. More
by kangowski
May 01, 2025
David Mendez,my service adviser is just fantastic professional and caring. When you come in for an appointment or just need your questions and concerns addressed he cares and never leaves you or your professional and caring. When you come in for an appointment or just need your questions and concerns addressed he cares and never leaves you or your car feeling overlooked. I will never go anywhere else because of the optimum service Landmark Honda consistently provides me, easy appointments, accurate diagnosis to your vehicle problems,very reassuring, treatment planning and coordinate follow up for preventative maintenance. More
by Dawn (Dee) Garmon
Employees Worked With
David Mendez
April 29, 2025
Landmark Honda provided outstanding customer service and completed the work on time. The team was friendly, professional, and made the entire experience smooth and hassle-free. completed the work on time. The team was friendly, professional, and made the entire experience smooth and hassle-free. More
by Asqual Gebreslase
Employees Worked With
Morgan Spring
April 24, 2025
Love my certified Honda from Landmark Honda in Alexandria. My purchase price was fair, and trade in excellent. Service has been professional, caring, and helpful due to very knowledgeable mechanic Alexandria. My purchase price was fair, and trade in excellent. Service has been professional, caring, and helpful due to very knowledgeable mechanics. As a retired teacher watching my budget is important. Landmark helps me plan for future services and estimates costs, Ricardo, today for example, explained why my tire pressure was reading irregular then explained individual pressure in each tire. He treated intelligently. I look forward to being a client for many years. More
by lbcorcoran
Employees Worked With
Ricardo, Wade
April 10, 2025
Called service for recall appointment. The call was answered by David Mendez, a friendly and professional young man. He stated that parts were not in yet, but would call with an appointm The call was answered by David Mendez, a friendly and professional young man. He stated that parts were not in yet, but would call with an appointment when they were. Within a half hour I received a text, with an appointment time. Not having an alternate ride, I opted to wait while the recall was performed and added an update notice received on the day before the appointment. Both of these items were completed in a reasonable amount of time. More
by Jtay32
Employees Worked With
David Mendez
April 06, 2025
David Mendez my service adviser is absolutely marvelous, he helps you understand your car necessities and costs, has great people skills and is thorough and precise with his work to prepare your invoice. he helps you understand your car necessities and costs, has great people skills and is thorough and precise with his work to prepare your invoice. I trust him if I have a problem or just need to get routine service. I appreciate the mechanics and think highly of all Landmark Honda. Sincerely, Dawn (Dee) Garmon More
by Dawn (Dee) Garmon
Employees Worked With
David Mendez
March 15, 2025
The staff at Landmark Honda were knowledgeable, courteous, respectful thoughtful, and engaging. They made the process of purchasing a vehicle easy and simple. courteous, respectful thoughtful, and engaging. They made the process of purchasing a vehicle easy and simple. More
by BB
Employees Worked With
William Tony Takyi and Carolyn Thompson
