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Landmark Honda
Alexandria, VA
1,304 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,304 Reviews of Landmark Honda
August 27, 2012
Ken was super helpful, friendly, patient, and straight up. He was not overbearing and was willing to take the time to test things with me and was not afraid to ask a supervisor for help when need be. up. He was not overbearing and was willing to take the time to test things with me and was not afraid to ask a supervisor for help when need be. More
by gabescheinmann
Employees Worked With
ken Heinemeir
August 25, 2012
I decided to trade my mustang in for another car and Reagan's great customer service skills and great attitude put me in a 2012 Crosstour. The process was very fast and smooth. He knew is stuff and got Reagan's great customer service skills and great attitude put me in a 2012 Crosstour. The process was very fast and smooth. He knew is stuff and got me in and out. Thanks Reagan!! More
by tngreen
Employees Worked With
Reagan Hooker-Hairston
August 14, 2012
In 1973 we bought our first Honda from Landmark, a brand new Civic. Since then we have bought 8 more Hondas there, both new and used, Civics and Accords. We have kept coming back not only because of the con new Civic. Since then we have bought 8 more Hondas there, both new and used, Civics and Accords. We have kept coming back not only because of the consistently competitive pricing, but most importantly, for the maintenance and warranty service provided by Landmark's incredible Service Department. Gus Cucalon is our current Service Representative, and suffice it to say, my wife and I have tried to adopt him - but he won't leave Landmark. He remembers us and our cars, and reviews our last service visits whenever we call for a new appointment. If we come in without have an appointment, Gus finds a way to squeeze us in and spend time with us to make sure we understand what the service team recommends at our service appointments and what it will cost. Our newest Hondas rarely have had any significant mechanical problems, much less a breakdown, and consequently, routine maintenance care has become the primary reason we we have remained loyal to Landmark. The professionalism and experience of the service team is exceptional, and Gus has returned our loyalty with first class service and personal attention every time we have brought a car in. It's a pleasure to be a Landmark customer. More
by wsblair
Employees Worked With
Gus Cucalon
August 13, 2012
I came to the dealership interested in trading in my 2010 Camry for a 2012 Honda Accord Coupe. I am the type of person you can't talk me out of what I want. However, after Raegan showed me all the features, Camry for a 2012 Honda Accord Coupe. I am the type of person you can't talk me out of what I want. However, after Raegan showed me all the features, and thoroughly explained the car. I wanted the Honda Crosstour before we did the test drive. I definitely loved my experience at Landmark. Employees were very friendly, and the entire process was not long at all. I was able to buy a car and hang out with my friends later on that evening. Raegan was great! More
by Unica14
Employees Worked With
Raegan Hooker-Hairston
August 08, 2012
A simple service call on a previously purchased 2008 Honda Accord Coupe, turned into a purchase of a new 2012 Honda Accord Coupe. My sales agent was Raegan Hooker-Hairston and I would definitely recomm Honda Accord Coupe, turned into a purchase of a new 2012 Honda Accord Coupe. My sales agent was Raegan Hooker-Hairston and I would definitely recommend him as your next Honda sales agent. Raegan was very knowledgeable of the vehicle and the specs of the car. He worked well with me as far as my requests and was able to accommodate them. I can say nothing but wonderful things about this sales agent and this process all together. He never made me feel overwhelmed or bombarded me with all of the sales jargon, just to make a sale. Definitely request Raegan because he knows what he's talking about and his first priority is to satisfy the customer. On a side note, I would definitely also recommend this dealership because the people are friendly and the overall customer service is great. I have been coming back to Landmark Honda since 2008 for all of my service needs and have yet to experience any problems. Definitely consider Landmark as your dealership of purchase. More
by LL2424
Employees Worked With
Raegan Hooker-Hairston
August 08, 2012
My sales person was friendly, courteous, and attentive to my needs in what I wanted in a new car. (I just came in to get my brakes done on my 2008 Honda. I was just looking around). His attitude about work i my needs in what I wanted in a new car. (I just came in to get my brakes done on my 2008 Honda. I was just looking around). His attitude about work is very impressive, I like his work attitude. I alo call a friend of mine and he brought a car the same day from him. He wasn't impudent. Keep him around:) I am very very happy with my car:) More
by childoftheking
Employees Worked With
Raegan Hooker-Hairston
August 08, 2012
Mr. Hooker-Hairston was very patient and he listened to all my concerns. He made sure that I was 100% satisfied. I got exactly what I wanted and was pleased with the car note. all my concerns. He made sure that I was 100% satisfied. I got exactly what I wanted and was pleased with the car note. More
by prettysmyle
Employees Worked With
Raegan Hooker-Hairston
August 06, 2012
Took my Honda CRV in for routine maintenance. I called Sean for an appointment and he scheduled me for the day/time that was convenient for me. I was also concerned about the brakes squeaking. Sean said Sean for an appointment and he scheduled me for the day/time that was convenient for me. I was also concerned about the brakes squeaking. Sean said he would let me know what they found, he had the courtesy driver take me to tthe metro. Sean called within two hours and updated me on the status of my truck. We discussed it, he answered my questions with courtesy in terms I understood. I authorized the work. I returned later, my truck was ready as promised. Sean gave me a thorough review of what was done and we discussed want he thought would need to be done next visit. Sean is always professional & personable. While all the service team leaders are polite and eager to assist -- I could not be happier with the service I get from Sean and the Tan Team! More
by sevenrock
Employees Worked With
Sean K (Tan Team)
June 30, 2012
Very favorably impressed with the professionalism of service writer Hamada Kuhail at Landmark Honda and the highly experienced Honda mechanic he let me talk with about a/c, clutch, and suspension issues service writer Hamada Kuhail at Landmark Honda and the highly experienced Honda mechanic he let me talk with about a/c, clutch, and suspension issues with my '97 Civic EX. They were both conservative with recommendations rather than pushing for business. They alerted me to maintenance that would likely be upcoming in the next few months but recommended that I watch and wait rather than spending money today. He gave me detailed written estimates to take home with me to think about. The prices seemed fair though probably a few dollars more than I might pay with non-manufacturer parts and general mechanics who do not specialize in Honda. However, the prices are more than fair when I factor in their expertise as consultants who spent considerable time to examine my car and then explain my options with the help of factory charts. Clearly Hamada and his technician were interested in my needs and having a long-term trusted relationship with me. This makes me feel really good because I can budget for maintenance and know that I am getting what I pay for. This is the kind of service I have been looking for. And another thing, the waiting room is comfortable and has wi-fi, and that is where I am writing this. It is a business well-run by bright and responsible people. More
by pursuejustice
Employees Worked With
Hamada Kuhail
June 25, 2012
I received email from Landmark Honda Sales Manager Karl Forrester in which Prices of new honda cars were given. Honda Civic EX-L sedan was advertised at 16995 in the add with 0% financing for 60 months. Th Forrester in which Prices of new honda cars were given. Honda Civic EX-L sedan was advertised at 16995 in the add with 0% financing for 60 months. The price seemed really good so i decided to call the dealership for the details.Usually i am aware that dealerships advertise different price and when you go to dealership they change the price. So when i called i talked to kyle and asked him about the other fees other than processing and destination charges and he told me that's the price + processing and destination fee+ Tax and thats it. So i picked up my uncle who is experienced in buying new cars with me and reached the dealership and asked for kyle who was really nice guy, patient and helpful. He showed me all the cars and i liked one and okayed one. Then we went inside and started talking.1st he had to go to his manager many times just to okay the price, then he came and told us that that price is for coupe and if you want sedan you will have to pay extra 500 but i argued that it doesn't say its a coupe and it has the picture of sedan how you can advertise sedan picture with a coupe price. so he had to go back to manager. suddenly kyle vanished from the scene and new guy came up named Mukesh(i think thats what his name was)and he said he is Kyle's manager. He came and suddenly all the drama started. He told us that price advertised was wrong and it was mistake, i said its not my fault( it wasn't a mistake in the add they did it purposely)then he said he will honour it. i said okay great but he said it will be a coupe, i said i don't want a coupe and i am here for sedan. then he said there will be one extra charge of 500 dollars for some presentation fee. i asked him what that fee is for and he said we charge it on every car and it includes the mudguards and stuff. I was really surprised, i told him, when i called i specifically asked for all the fees because i don't want any surprises, why nobody told me anything about it before? and what is presentation fee, its merchandise not service you are providing us, so how you can even consider it as a fee? and he said we can add whatever fee we want. What is this, dealership or some dictatorship? The price from 16997 ended up at 19968.20.i told them this is false and misleading advertisement and you should honor what you have advertised but he gave me a clear answer that this is the price you wanna buy it buy it. it felt like he doesn't even care about the sale or his customers.I got up and asked for his business card and he started running here and there for the card. Then he told me he doesn't have a card.I asked him you are a manager and you don't even have a business card? and then he went to some other guy and got his card and gave it to me, i said this is not your card and he said yeah this is my manager's card. i was like if he is the manager then who are you? and he was like i am the helper, i asked him then why you told me you are the manager and he didn't say anything and just smiled. He gave me card of Ale Dime which was the actual sales manager. Ale came and tried to calm me down because i was really upset about the whole misleading thing. i had no idea they would be liars and sneaky like this. Ale sat with me and i talked to him about the add that they sent me and he told me well that's how advertisements are done in US. I was surprised.I said that's not how advertisements are done in US, this is misleading and illegal and then he backed off saying oh thats not what i meant. then he said my general manager Joe Waldman said if you are not happy we don't want to sell you the car. It made me so upset that what kind of customer service it is? 1st you do false advertisement and then mock the customers that they don't want to sell the car to you because you are not happy? What they don't understand is that its their crappy customer service why we were not happy. 1st you do false and misleading advertisement to the customers just to get them in your dealership and then make fun of them? It was outrageous, and i decided not to stay in dealership for even a second. Worse customer service experience ever. Dealership is every misleading and the management is very sneaky and unprofessional. More
by mindit08
Employees Worked With
kyle, mukesh, Ale Dime
