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Landmark Honda
Alexandria, VA
1,304 Reviews
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1,304 Reviews of Landmark Honda
October 08, 2012
I requested a quote for Honda Odyssey 2012 Touring Elite from this dealership. The sales man provided me the quote and informed me that we can get 0% APR for 60 months if we buy this car from them. The sale from this dealership. The sales man provided me the quote and informed me that we can get 0% APR for 60 months if we buy this car from them. The sales man kept calling for 3 days if we are interested to buy the car. We finally took the decision and went to see and buy the car. First of all the car condition wasn't that good, as you would expect from 0 meter car. The car had 500+ mileage on that. We negotiated the price with the manager and finally we agreed on the price to make a deal. I checked with sales man during negotiation that I need 0% APR. He mentioned repeatedly that if we qualify (based on the credit score) we will get 0% APR. Finally after signing all the documents the dealership ran the credit check and found out that my score is close to perfect (near 800). The sales man took us to finance department and said that they will take care of the rest. This is where the problem begins. The finance guy showed me the car details which were surprising for me. We were told by Manager and Salesman that the car we are buying is White Diamond Perl, however the finance guy showed us that we are buying Tafeeta White car. When we told him that this is not the color we are buying, that created a whole drama in a dealership. After 30 minutes of internet research and arguments within so many people within the dealership, they figured out that someone typed the wrong color in the system. Later on, we resumed the paper work. I ask the finance guy how much my payments are going to be on the basis of 0 % APR. He looked at me shockingly and said we don't offer 0% APR. I was shocked too. I called the sales person and manager. The sales person said, yes it is on the website that we offer 0% APR. The manager said we don't offer 0% APR. The manager was insisted to see any written or recorded proof that salesman told us about 0% APR, even though the salesman himself said in front of manager that yes, I told them we offer 0% APR. Luckily, my wife had the text message saved from the sales man. We showed it to manager and then he finally agreed that the sales man provided us this information. To me it seems like he just wanted to figure out a way to deny the fact that they communicated 0% APR to us, because the sales man himself was saying that yes it is on our website. Anyways, the sales man also lied because, in the text message he said, I spoke to my manager and he said we can offer 0% APR. The manager then called to GM to see what can be done. After spending 20 minutes, he told us that they can't sell us the car with 0% APR. This was really disappointing. After spending 4 hours of my day at dealership, I found out that the salesman lied to us, wasted our time and in fact I got the hit on my credit check just for nothing. The manager was very mean and rather then being apologetic, he clearly said just call the day and close the dealership. Literally felt like they want to kick us out and go home. I was pretty amazed with this type of customer service. You wasted your customer's time, you lied to them and then you are treating them like this. We left our 4 months old baby to our relative just to buy the car. My wife was soo excited as this was her gift. They just screwed up everything. In the end the manager even didn't bother to say sorry. I am never buying honda again and never from Landmark. Do you want to buy a car from a dealer who lie and don't even feel bad about their behavior??? More
by modem123pk
Employees Worked With
Ermando
September 21, 2012
I highly recommend Landmark Honda, specifically Hamada Kuhail in their service department. I visited here and received excellent and fast service for a resonable cost. Hamada was extremely knowledgeable Kuhail in their service department. I visited here and received excellent and fast service for a resonable cost. Hamada was extremely knowledgeable and looked out for the customer’s best interests. I will continue to visit Landmark Honda for all my service needs and call Mr. Kuhail first. More
by trk1
Employees Worked With
Hamada Kuhail
September 18, 2012
For service, absolutely. Please contact Charles Hickey. I am a VERY demanding person when it comes to the quality of Customer Service someone can provide and Mr. Charles Hickey meets and exceeds that. I have am a VERY demanding person when it comes to the quality of Customer Service someone can provide and Mr. Charles Hickey meets and exceeds that. I have been at the dealer 2 times and he has taken care of the situation better than any any professional. The work done has been professional as well and there has been nothing for me to complaint or that needs to be addressed as a result of what has been done to the vehicle. More
by kmcnet
Employees Worked With
Charles Hickey
September 14, 2012
I have taken 2 vehicles to Landmark Honda for service and found it to be a good experience. I took our 2011 crv a couple months back and took our 2012 civic int today. Both times I got serviced by Hamada and found it to be a good experience. I took our 2011 crv a couple months back and took our 2012 civic int today. Both times I got serviced by Hamada Kuhail. He got my information, had the service done, and came back and escorted me to the cashier and took time out of his busy day to explain my next service plans. I'm from NC and my husband has been in the Air Force here so we probably will not get to come back for service here due to this,and I really hate that because I have never been treated as nice as I was both times that came to Landmark Honda. Mr. Kuhail was so professional and friendly he represents Landmark Honda very well. He treated the same both times, and that was very for Landmark Honda because I have told everyone that I know here to go there for service apps. Again, Tks for having people like Mr. Kuhail represent you. Tamela Buchanan. Cell. 828-772-0668 More
by eddy1
Employees Worked With
Hamada Kuhail
September 11, 2012
My experience at this dealership service center has been excellent. I get fast, friendly service with great explanations of what needs to be done and why (even showing pictures when necessary to explain). I excellent. I get fast, friendly service with great explanations of what needs to be done and why (even showing pictures when necessary to explain). I used to hate getting my car serviced because I felt like I was always getting duped or paying for things that I didn't need. I never feel that way when working with Milton to get my car serviced. He is honest and understanding that when I need my car fixed I have a budget of what I can afford at the time and he helps me to decide what needs to be done immediately and what can wait and still be safe of course---that is the most helpful advice for me!! Would highly recommend for service needs. More
by rah127
Employees Worked With
Milton Cruz
September 04, 2012
I went in for an oil change for my 2009 Honda Pilot LX and walked out with a 2012 Honda Pilot EX. Raegan Hooker-Hairston was very friendly and understood my needs. He knew I wanted to upgrade my Pilot a and walked out with a 2012 Honda Pilot EX. Raegan Hooker-Hairston was very friendly and understood my needs. He knew I wanted to upgrade my Pilot and gave me exactly what I wanted. They paid off my 2009 Pilot in full. I also went with my 5 year old son that's a handful but Raegan was patient and understanding. He even bought him a bag of cookies. :) This car will be my 4th car bought from this dealership. I highly recommend the dealership and Raegan. I will definately go there again. More
by latinbarrera
Employees Worked With
Raegan Hooker-Hairston
September 01, 2012
We pretty much knew exactly what we wanted when we arrived at Landmark Honda. Ken Heinemeier made our car buying experience even easier. He was very knowledgeable of the Honda products while being arrived at Landmark Honda. Ken Heinemeier made our car buying experience even easier. He was very knowledgeable of the Honda products while being extremely pleasant and personable. After all the paperwork was completed he gave us a super hands-on technology lesson so we'd have a clue how all the buttons work. We love our new CRV -- thank you, Ken, for making it a positive experience. More
by Ksmoot
Employees Worked With
Ken Heinemeier
August 29, 2012
EVERYONE in the dealership was so pleasant and courteous from the Service area, the Sales People and the Finance Department. I went in for service on my 2009 Honda and ended up buying a brand new one. After from the Service area, the Sales People and the Finance Department. I went in for service on my 2009 Honda and ended up buying a brand new one. After doing a bit of research on pricing I could see that they were making me an offer that I could not refuse. The pricing was far better than the average deal for the VA area. The experience was fantastic. Raegan was an excellent Salesman (not to pushy with just the right amount of follow-up). This was my second purchase from Landmark Honda and I do not regret it. More
by 2XHondaOwner
Employees Worked With
Raegan Hooker-Hairston
August 28, 2012
I had an emergency with my Honda and brought it in I had an emergency with my Honda and brought it in without an appointment. I was already late for work but my service advisor GeGe Showers made sur I had an emergency with my Honda and brought it in without an appointment. I was already late for work but my service advisor GeGe Showers made sure that I was in and out very quickly. I only waited 45 minutes while they fixed my car. GeGe Showers has always taken care of me, she is very warm and friendly and very professional. I appreciate GeGe Showers and the Landmark Honda staff for always being very good and providing excellent hospitality ! Thanks ! More
by star81
Employees Worked With
GeGe Showers
August 28, 2012
The people are great, very friendly. I love it. I have purchased to cars from this dealer leaving satisfied both times. I have recommended this dealer to people I know who have also purchased cars from th purchased to cars from this dealer leaving satisfied both times. I have recommended this dealer to people I know who have also purchased cars from them as well. More
by marquitareeder
Employees Worked With
Regan, Karl, Anita, & new car sales manager
