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331 Reviews of Landmark Honda - Service Center
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June 28, 2021
Leave it to RICK to rip you off. Don't be fooled by Rick's friendly facade; he offered to assist me at his desk, where I requested an oil change at the advertised special of about $53. (I called in adv Rick's friendly facade; he offered to assist me at his desk, where I requested an oil change at the advertised special of about $53. (I called in advance & spoke to a service center rep who told me about the special which was posted on their Web site...that's the only reason I went to this location.) I told Rick I wanted an oil change at the advertised special, he confirmed the discounted price & even came out from behind his desk for me to sign off on the paperwork for payment (again, he pretends to be so warm & customer-centric). At the payment counter, I realized that Rick actually charged me the full price, which was almost 30% more. FYI: It is illegal to charge more than the advertised price (which was verbally agreed upon between the merchant & customer) but some con artists don't think that people (or perhaps just women) will review their bill(s). I called to complain & another person processed a refund for the difference. Advice: Do not let Rick "assist" you at his desk unless you want to be lied to & overpay!!! More
by Observant Customer
Employees Worked With
Rick
June 27, 2021
Kudos to Bradley Elkins. I would like to commend him for the excellent service he provided me last week when I took my car in for servicing. He was professional and very personable -- especially remarkabl the excellent service he provided me last week when I took my car in for servicing. He was professional and very personable -- especially remarkable because on the day I had my car serviced, the business was extremely busy. David Pitts More
by dclastcolony
Employees Worked With
Bradley Elkins
July 22, 2020
EXTREMELY UNPROFESSIONAL AND RACIST dealership. HIGHLY DO NOT RECOMMEND. READ ALL YELP ONE STAR REVIEWS. THIS PLACE SUCKS AND THEIR MOTTO IS “sorry for the inconvenience”. DO NOT GO FOR SALES OR SERVICES! GO NOT RECOMMEND. READ ALL YELP ONE STAR REVIEWS. THIS PLACE SUCKS AND THEIR MOTTO IS “sorry for the inconvenience”. DO NOT GO FOR SALES OR SERVICES! GO SOMEWHERE ELSE More
by geelxc
Employees Worked With
charles
March 29, 2020
Worst service center I have witnessed. They will lie about your service requirements and charge you way extra labor hour. Please save some time for you. Don't go there. about your service requirements and charge you way extra labor hour. Please save some time for you. Don't go there. More
by raian.rafi
Employees Worked With
Alina Iturbe
January 29, 2019
Great service Brian Cail was diligent and provided great customer service in ensuring an issue with my Honda was resolved. They had to replace a few parts over a co Brian Cail was diligent and provided great customer service in ensuring an issue with my Honda was resolved. They had to replace a few parts over a couple of visits. Brian and Corey (tech) would not give in. They fixed the problem and did not hit me up with additional charges. Simply put, they got the job done. I really appreciated Brian's follow-up and excellent customer service. More
by Happy customer
Employees Worked With
Brian Cail, Corey (tech)
January 20, 2019
Very bad experience ! VERY VERY VERY BAD EXPERIENCE JUST THE FACTS -November 19 car was serviced at dealership with tire rotation -Dealership DID NOT use a torque w VERY VERY VERY BAD EXPERIENCE JUST THE FACTS -November 19 car was serviced at dealership with tire rotation -Dealership DID NOT use a torque wrench with a gauge on it to tell the exact torque that was on each lug nut. -6 days later, November 24 , the lug nuts or studs failed on my front tire while going 55 mph on the highway while my pregnant wife was driving and myself and my young daughter slept in the back seat. -Dealership and their insurance company both deny liability -they told me the torque stick rated to 80 FT. lbs. did the job properly -no other documents were provided to me showing the calibration of air pressure lines or impact driver -The repair shop who fixed my vehicle checked the lug nuts on the other tires said the lug nuts were not torqued to Honda spec -I was left having to pay my all of my expenses for transport, and cash deductible, In My opinion, you should not take your car there! too risky More
by Angry Former Customer
Employees Worked With
SERVICE MANAGER
January 18, 2019
Top Honda! I personally recommend Landmark Honda’s representative, Jenna! All of my issues on my 2009 Honda have been addressed. I have complete confidence in I personally recommend Landmark Honda’s representative, Jenna! All of my issues on my 2009 Honda have been addressed. I have complete confidence in my repairs at Landmark Honda and I appreciate how hard Jenna works to make every repair cost effective. This Honda should get the highest ratings in the National Capitol Region. 10+ and 5 stars plus! More
by HondaFan
Employees Worked With
Jenna
January 02, 2019
Will Miss The Excellent Service I Received Here I was a very satisfied customer at Landmark Honda for 15 years until I moved this fall. I purchased two Honda-CRVs here. I have no complaint about t I was a very satisfied customer at Landmark Honda for 15 years until I moved this fall. I purchased two Honda-CRVs here. I have no complaint about the sales staff or service staff. Sean was my primary service team leader. The alternates were Jay & Jenna. These three representatives were professional, personable, patient and went the extra mile to ensure my satisfaction. They made sure I understood the services to be performed. I NEVER felt they were conning me or piling on. Each were more than deserving of the awards they received. I only hope the next Honda location I have my SUV serviced at is half as good as the service I received during my 15 years in VA. More
by sevenrock
Employees Worked With
Sean, Jay & Jenna
October 26, 2018
I got kicked out from service station !!!!!!!!!! “Mr Service Manager” walked me out of your service station telling everyone that I am not welcome here anymore when the “Mr Service Manager” (Brian) a “Mr Service Manager” walked me out of your service station telling everyone that I am not welcome here anymore when the “Mr Service Manager” (Brian) attempted to charge me 2 times for the same service. When I questioned him about why the 2nd charge, he stated that I signed for it upon drop off. Which is total bull crap. The first invoice I paid $139 and I was NEVER told upfront about a diagnostic or checkout for a TIRE PRESSURE LIGHT!!! On the invoice it even states (typed in) “No authorization at this time - Checkout Only”!! Clearly, upon original drop off I did not approve a diagnostic, but I still paid it at the end regardless. The second trip in I was told I owe 75. At that point when I asked why, the “Mr Service Manager” immediately backed off and said he will not charge me.... but then announced to your entire service team that I am not welcome. Hopefully this will help assess your Grade A Service Manager (he’s actually an assistant service manager that claims to be the top dog). Maybe he is costing you more than just 1 customer. Hope this helps. This is Brian Cail we are talking about. More
by Life is good
Employees Worked With
Brian Cail, Alina Iturbe
