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Landmark Honda - Service Center

Alexandria, VA

4.6
331 Reviews

331 Reviews of Landmark Honda - Service Center

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May 25, 2018

HORRIBLE CUSTOMER SERVICE ! As a customer you want to feel welcomed and at this dealership you feel quite the opposite. They just want you in an out. I took my vehicle in for a r More

by ISPEAKTHETRUTH
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jay Watson Larry the service parts manager
March 09, 2018

Great Service I have bought two new cars and have had 100 percent of my maintenance done at Landmark Honda. Milton Cruz has been my service manager for over ten ye More

by Jmitch3019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Cruz
Mar 12, 2018 -

Landmark Honda responded

Thank you for the kind words about Milton and for taking the time to leave us this review! We appreciate it and look forward to seeing you again. Best, Landmark Honda

July 25, 2017

Maxwell ogbe This is a good person he give me good dell I happy with this dell And thanks for sale manager And finance manager This is my first time experienc More

by Momin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maxweel
Jul 31, 2017 -

Landmark Honda responded

Momin, Congratulations on your first car! We're so happy you chose to do it with us. Enjoy Best, Landmark Honda

July 19, 2017

Elite service! I have lived all over the United States and this is by far the best service department I have ever dealt with. Despite having a high volume of custome More

by Finallygoodservice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Wasserman
Jul 20, 2017 -

Landmark Honda responded

Finallygoodservice, Thank you for taking the time to share your experience with us! We're so happy to hear that Jay provided an informed experience for you. Best, Landmark Honda

July 15, 2017

New civic We were looking for an EX-L with Adeel and he did a very good job in helping us out. Landmark has the best cars & employees. More

by Jailenemartinez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adeel
Jul 17, 2017 -

Landmark Honda responded

Jailenemartinez, Congratulations on your new Honda! We're happy to hear that Adeel provided a great customer service experience. Best, Landmark Honda

June 24, 2017

Superior service by Jenna Marvel. Jenna Marvel. provided excellent service and is undoubtedly the greatest asset to Landmark Honda. She is articulate, understanding, patient, and goes More

by Bob
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenna Marvel
Jul 06, 2017 -

Landmark Honda responded

Bob, Thank you for this amazing review raving about your experience with Jenna! We are so happy to hear that she provided great confidence in our Service Department. Best, Landmark Honda

April 20, 2017

Service department is a scamer cabenit They will pretend that they change you engine oil but in reality they do not perform any job that is why your car mileages consumption goes up. Your c More

by TheScamOfLandMardHonda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex, Service Manager,
Apr 24, 2017 -

Landmark Honda responded

TheScamOfLandmarkHonda, We are sorry you feel this way about our service department at Landmark Honda. However, we assure you your service was done properly on your vehicle as promised. We are taking the proper steps with our staff to make sure these things do not happen to our customers. Thank you, Landmark Honda

April 12, 2017

Cheaters, they fix one thing and damage three things Last week I took my car to this dealer to get an oil change. 30 min after I drove it, it stopped and my issurance company said if I latly did some eng More

by ScamOfLandMarkhonda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex
Apr 19, 2017 -

Landmark Honda responded

We apologize for any inconvenience this may have caused. We would, however, like to hear more about this situation and would like to reach out to you. If you have time, could you please provide us with your best point of contact to our care team email (Careteam@landmarkhonda.com) so that we may do so? Thank you, Landmark Honda

Apr 20, 2017 -

ScamOfLandMarkhonda responded

Also, speak to the service manager who tries not to offer me $55 refund for fault they did while changing my car oil. I will never buy a Honda car at all and I will never stop by this dealer. I am a manager of 70 employees who happened to drive Honda cars but I promise you I will offer them 30% of oil change value incentive if the go to a specific dealer I chose( Passport Nissan, Koons in Seven corners,..). I

Apr 20, 2017 -

ScamOfLandMarkhonda responded

Please let that Fat service manage how much does $55 refund on faulty oil change cost.

April 12, 2017

bad customer service experience I went to Landmark Honda for oil change. Instead of fixing my car, they caused damage to it. I went back to speak with the manager. The manager was so More

by sandra.hgdhs.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
wendy
Apr 19, 2017 -

Landmark Honda responded

Sandra, We apologize for the inconvenience. If you wouldn't mind, could you please provide more contact information to our care team email so that we may reach out and resolve this issue? (Careteam@landmarkHonda.com) Thank you, Landmark Honda

March 29, 2017

BEST HONDA DEALERSHIP - Marc I came to Landmark Honda for a scheduled maintenance. BRIAN took good care of me... great guy he is!! While waiting for my car, I stopped by at the fi More

by Honda CR-V EX-L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BRIAN, JOSE, MARIA AND WALTA
Apr 11, 2017 -

Landmark Honda responded

Marc, Thank you for giving us the opportunity to earn your business again! We appreciate you taking the time to share your experience with us for everyone to see. Client testimonials are a huge asset to us. Best, Landmark Honda

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