Landmark Honda - Service Center

I just wanted to take a moment to say that Brian Cail did an excellent job in taking care of the issues with my Honda. His customer service was tremendous during my initial call, during further discussions an excellent job in taking care of the issues with my Honda. His customer service was tremendous during my initial call, during further discussions of my issues, and in the follow thru to getting my car fixed. I have been a loyal Honda/Acura buyer and had been taking my vehicle for all of its service to another Honda dealership. To make a long story short, they took advantage of that loyalty over the last 12-18 months. So, thru a referral of a co-worker of mine I ended up calling Landmark Honda and speaking with Brian. I will now become a loyal Landmark Honda customer. More

When my daughter's transmission went haywire, she was able to drive over to Landmark Honda from Alexandria. She had just come back from her birth father's funeral and was already in extreme distress. My able to drive over to Landmark Honda from Alexandria. She had just come back from her birth father's funeral and was already in extreme distress. My wife and I were beside ourselves with worry for her and as we live in North Carolina, the distance is another worry factor. This is our daughters first job out of college, a Clemson Graduate, and having a car problem after the funeral was very hard on her. She met Justin in the service dept. and we couldn't have been more pleased with how he dealt with her and her transmission trouble. It needed to be replaced and he was kind enough to have multiple long distance calls to us in N.Carolina. We discussed pricing, parts info, warranty and of course what the actual testing had determined. The replacement went off flawlessly and they even went the extra mile to "help a damsel in distress"- changed fluids at no extra charge, checked other aspects of the car to ensure that all was safe for our daughter to drive and most importantly instilled confidence in our daughter that her car was well repaired and would last a long time with the proper service. These folks get an A-Plus in our book!! More

Landmark Honda and Sean Kearney are THE GREATEST COMBINATION in my long history of car ownership. I've lived all over the country and purchased 14 cars or trucks since my first in 1975 -- never livi COMBINATION in my long history of car ownership. I've lived all over the country and purchased 14 cars or trucks since my first in 1975 -- never living anywhere long enough to use the same dealership for purchase or maintenance until now. I purchased my 2004 Civic Hybrid in 2005, "used" with less than 8,000 miles. From my first service through the latest the week before Christmas, I have only allowed Landmark Honda to perform it all. Sean (of the Tan Team) has been with me from the start ... and I could not have prayed for a finer man to count not just as a service writer, but as a friend. His wisdom and sage advice has seen my car remain as youthful as the day I bought it, though it now creeps closer to 100,000 miles. Though my warranty has recently expired, my loyalty to Landmark over the years empowered Sean to appeal for assistance on my behalf on the most recent repair -- the like of which which keep my car running for another 100k! On the right day, anyone at any dealership can sell you a car, be it a Honda, or any other quality make. But, it's the service AFTER the sale that is the true mark of excellence, and I've never in countless other dealership been afforded the level of pure satisfaction that Landmark Honda has delivered. I implore anyone seeking the highest quality of SERVICE to look no further than Landmark Honda and it's service department ... especially Sean Kearney. You have my word of honor! More

Last July my Element was loosing all power occasionally when we tried to start it. Dealer was unable to replacte problem (naturally) but they analyized the starting circuit and determined that the problem when we tried to start it. Dealer was unable to replacte problem (naturally) but they analyized the starting circuit and determined that the problem might be either the key switch (very expensive) or a power relay (very inexpensive). We decided to replace the relay since it was inexpensive. Problem solved and out the door for under $100! These people could have stuck me with a very expensive key switch replacement and I wouldn't have known the difference but instead they suggested the cheapest alternative first. I also noted that the dealership is spotless. Everyone treated me in a friendly and respectfull manner. This is not always the case when you are traveling and in a strange town. More

I have been taking our car here for years and never had and problems. the price has been accurate and the work great. I'll be continuing my services here for the foreseeable future. and problems. the price has been accurate and the work great. I'll be continuing my services here for the foreseeable future. More

The cigarette lighter did not work after a plug broke inside of it. I called Sean, got an appointment to my liking and brought my 2005 CRV in for evaluation. With it being Christmas, I was holding my br inside of it. I called Sean, got an appointment to my liking and brought my 2005 CRV in for evaluation. With it being Christmas, I was holding my breath that it could be a "$50 fuse" instead of a $500 electrical system. I asked him to call me once a determination was made. I only use the plug for my GPS so there was no urgency requred if it turned out to be the latter! Sean was polite and professional, listened to my concerns and told me he would follow up with me within several hours. True to his word, several hours later, Sean called to inform me it was only a fuse and there would be no charge. Well I was thrilled, actually double thrilled and cannot believe there was no charge. When I went back to pick up my car, Sean explained the work and the the no charge part as well. I could not ask for better customer service, professionalism, or intergrity! I have been a loyal customer of Landamrk Honda for seven years. Sean continues to be my "go-to guy." Whereas the entire service team is always cheerful and helpful, Sean is the best of the best! I highly recommend this dealer. More

Thank you Landmark Honda & Sean, I was heading out Thank you Landmark Honda & Sean, I was heading out of town and showed up in short notice for a "Quick" oil change. Not only did Sean get me in but Thank you Landmark Honda & Sean, I was heading out of town and showed up in short notice for a "Quick" oil change. Not only did Sean get me in but also informed me of 2 recalls that needed to be done on my Accord. He also was able to fix a nail in my tire for NO CHARGE! Thanks! Jen More

THE SERVICE TEAM ARE SO HELPFUL AND GO OUT OF THEIR WAY TO MAKE SURE THAT THEIR CUSTOMERS LEAVE HAPPY. I WANT TO THANK THEM FOR GREAT SERVICE TO MAKE SURE THAT THEIR CUSTOMERS LEAVE HAPPY. I WANT TO THANK THEM FOR GREAT SERVICE CUSTOMER RICHARD S. BELL More

I went to the dealership on a Saturday morning because I had a light on in my instrument panel. I wasn't sure if they could check my vehicle since I didn't make an appointment and it was a Saturday. To my had a light on in my instrument panel. I wasn't sure if they could check my vehicle since I didn't make an appointment and it was a Saturday. To my surprise, my service writer,Brian Cail, was there. He greeted me by my name and with a smile. He said it was no problem for him to evaluate the vehicle. Within an hour, he told me what was wrong and corrected the problem. I am super satisfied with my service adviser, Brian Cail. He makes sure my vehicle is up to date in all of the recommended maintenance. I believe the service department is great! This dealership has pleasant workers who smile even on a Saturday! This dealership deserves the highest ratings! More

I brought my Odyssey van to your service department and was very grateful that I spoke with Mike. He was very helpful and accomodating. He explained what service was necessary and was able to schedule the was very grateful that I spoke with Mike. He was very helpful and accomodating. He explained what service was necessary and was able to schedule the repair at our convenience. What a great customer service your company have in the Service Department. Please continue to have such a great team and wonderful people like Mike in the Service Department. More