Langdale Ford

We were car shopping online and found they have the vehicle we like. Contacted them via email and they were very friendly and they responded quickly. Understood our budget limit and kept us updated if there's any changes on the price. Special thanks to John King who patiently answered my questions about the vehicle. Unfortunately we could not make a deal but I would recommend them.

Went to Langdale supercenter with hope of purchasing our son that is in the military stationed else where a vehicle on line. Our son had spoke to Joe Bowen sales manager prior to us going to look at the vehicle he had his heart set on. We were greeted by a very pleasant salesman Danny Beverly very courteous and professional. Took said vehicle for test drive. Contacted son as to what we thought he was very interested in purchasing. Crunched numbers with Mr Beverly said he would have to get approval from Mr Bowen. Needless to say Mr Bowen showed back up in Mr Beverly's office with condescending attitude and lecture with a take it or leave it attitude. We were on speaker phone with son Mr Bowen never afforded my son opportunity to interject with any questions or me and my wife for that matter. Mr Beverly left his office along with Joe Bowen seemingly embarrassed by what just occurred felt sorry for him he tried his best. to make the deal work. Mr Bowen's customer service approach and skills need to be called into question and the lack of any respect he displays to my son that is active duty and myself retired military. We weren't asking for special privilege but some respect and courtesy as a customer. My son had a pre approved financing through USAA and was told we would have to leave deposit because USAA took too long to process paper work for sale which to my understanding not the norm required purchase of a vehicle. My son went to another dealer received outstanding customer service, purchased a truck that he is absolutely pleased with at an incredible savings compared to what he was looking to purchase at Langdale talking saved thousands. Will never do business at Langdale Ford nor will I encourage my friends. I don't appreciate how he treats the military especially !

I mean what can I say you got the job done! If I was to critique your work I’d say you did an awesome job with sell me this car. You make things way more simple appreciate it .. good luck on your other sales in the future I’m sure you’ll sell a lot keep up the good work bro