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Larry H. Miller American Toyota Albuquerque

Albuquerque, NM

4.1
1,818 Reviews

5995 Alameda NE

Albuquerque, NM

87113

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Showing 1,818 reviews

October 19, 2018

Excellent Service Team! This is the best van service team. Mel Rosa is my service contact and he always fits me into the service schedule as he knows as a Mom, I cannot be wi More

by Corinne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mel Rosas
Oct 22, 2018 -

Larry H. Miller American Toyota Albuquerque responded

Corinne, it is a joy to know that Mel and our team have been looking after your van so well for you. Thank you for sharing about your amazing experience with us. If you need anything in the future, do not hesitate to let Mel and our team know. We will be happy to help. — JR Malouff, General Manager

October 18, 2018

Tacoma heaven Estevan helped me get the toyota tacoma I’d been dreaming about for a year! Great service, friendly staff, and an all around great buying experience! More

by Scooty88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Estevan Archibeque
Oct 19, 2018 -

Larry H. Miller American Toyota Albuquerque responded

Congratulations on your new Toyota Tacoma! I am overjoyed to know that Estevan and our team could help to make your dream come true. Thank you for sharing about your marvelous experience. We wish you many happy miles ahead. If you should need anything else, be sure to swing back by to see us. — JR Malouff, General Manager

October 15, 2018

New car purchase We were assisted in our purchase of a new Camry by Ellison Carmona and Adam Milinazzo. Ellison is a new employee who did a good job with us. He is on More

by JA2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ellison Carmona, Adam Milinazzo
Oct 15, 2018 -

Larry H. Miller American Toyota Albuquerque responded

Congratulations on your new Camry! I am pleased to know that Ellison and Adam were able to assist you with your purchase. Thank you for this glowing review. If you need anything down the road, be sure to let us know. — JR Malouff, General Manager

October 14, 2018

Mel is great Thanks for everything, Mel! I appreciate you having taken the time to look over the past receipts to confirm that I had previously paid for the filte More

by urbanoalfonso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mel Rosas
Oct 15, 2018 -

Larry H. Miller American Toyota Albuquerque responded

I am glad to know that Mel took the time to assist you and make sure you were taken care of. Thank you for this great review. Do not hesitate to let us know if you need anything down the road. — JR Malouff, General Manager

October 13, 2018

Bad experience Twice Bought a Toyota Tundra New didn't give me the sales price as advertised and low balled my trade in. next morning had to take it back as the steering g More

by gyarite
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Estevan Archibeque, Hiram Herrera, Miguel Solis
Sep 28, 2018 -

Larry H. Miller American Toyota Albuquerque responded

I can assure you that all of our customers, especially our returning customers, are very important to us. I am sad to hear if you felt otherwise. We value your business and take your concerns seriously. I ask that you contact me and we can work to better your purchasing experience with us. I will look forward to the opportunity to hear from you. — Michelle Aragon, Customer Retention Manager (505) 369-3733

Oct 05, 2018 -

gyarite responded

called and left message never returned call typical

Oct 14, 2018 -

gyarite responded

Called twice to discuss no one there left message twice no return call proves my point

October 10, 2018

Accommodating Last week our Sienna would not start so, we were stuck in a parking lot after shopping. Got the van jumped and started and headed for Toyota Service. More

by Billo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Advisor Joseph Kennedy, and all the folks in service its a pleasure dealing with you.
Oct 10, 2018 -

Larry H. Miller American Toyota Albuquerque responded

Bill, thank you for taking the time to share with us about your great experience. I am glad to hear our team could get your Sienna in and get your battery replaces for you, at a great deal. We appreciate you choosing to come and see our team. If there is anything more we can do for you in the future, do not hesitate to let us know. — JR Malouff, General Manager

October 09, 2018

Great Customer service Always easy to schedule routine maintenance, very professional and usually fast service. It’s always a pleasant experience each time I have to take my More

by Dogmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Bui
Oct 09, 2018 -

Larry H. Miller American Toyota Albuquerque responded

It is wonderful to hear that our team has consistently been providing you with such great service when you come in. Thank you for your continued business. We value your time here and look forward to assisting you again in the future. — JR Malouff, General Manager

October 08, 2018

Hiram was GREAT!!! I buy a new car every four years and this was the best experience at a dealership ever. He listened to what I was looking for and didn't try and sell More

by Lambert2018
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey, Matthew Rodriguez, Hiram Herrera
Oct 09, 2018 -

Larry H. Miller American Toyota Albuquerque responded

I am thrilled to learn that Hiram was such a great help to you and provided you with such an excellent purchasing experience. Thank you for taking the time to share about your time with us. If we can be of any further assistance to you down the road, be sure to come back and let us know. — JR Malouff, General Manager

October 08, 2018

unnecessary services recommended Engine/cabin air filter replacement , wheel alignment, battery service recommended, Chet's alignment commented on Larry miller $99 suggestion. Visua More

by atbillp37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
mike millar
Oct 11, 2018 -

Larry H. Miller American Toyota Albuquerque responded

I am sad to hear you felt unsatisfied after your service visit. Our team of certified technicians make suggestions based on their inspections in order to help keep our customers' vehicles running at their very best. I would like to invite you to contact me so we can speak about your concerns and work to better your experience with us. I will look forward to hearing from you. — Michelle Aragon, Customer Retention Manager (505) 369-3733

October 07, 2018

Great! Great experience, everyone was excellent! Very helpful, fast, courteous. Let me know what services were performed and others that were recommended. Wo More

by Isaunders
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hud Romero, Phillip Saunders, Alan Le, Marvis Aragon, Roger Casados, Hiram Herrera, Clay Scroff, Miguel Solis, Godsey Tross
Oct 08, 2018 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for your amazing recommendation! I am thrilled to read that our team cared for you so well. We will look forward to being of help again in the future. — JR Malouff, General Manager

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