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Larry H. Miller American Toyota Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.2
1,810 Reviews
Call Dealership (505) 823-4440
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5995 Alameda NE

Albuquerque, NM

87113

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Showing 1,810 reviews

May 09, 2024

Everyone was friendly and very helpful. Joseph went out of his way to help us. More

by JoannLopez23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Romero
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May 08, 2024

We had some work done on our Prius, $3000 dollars worth, and the car didn’t even get washed. Other dealerships we have dealt with at least did that much for a much much smaller bill. Maybe I will buy my nex More

by shudakuda196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew
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May 10, 2024 -

Larry H. Miller American Toyota Albuquerque responded

It’s disappointing to hear about your recent experience. We would like to understand more about your specific concerns to see how we might address them to your satisfaction. If you’d be willing, please reach out directly so we can discuss this matter in detail. I’m here to help and ensure you receive the quality service you expect. - Phil Saunders, General Manager, 505-998-0165

Helpful
May 08, 2024

Very busy location service department Viviana was very professional and kept me informed all the way through my service More

by vet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viviana
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May 08, 2024

Good, friendly service. Easy to make appointments. The drawback is that work done seems expensive and time for services to be completed can be lengthy if you need your car b More

by joe
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Quintana, Rashad Ruff
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May 07, 2024

Professional, helpful and on time. Very happy with service. Will Talbot helped get truck repaired even if older model. Thanks, More

by armandodba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Talbot
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May 08, 2024 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for taking the time to share your positive feedback. Our team works hard to make sure each customer is satisfied, and it's wonderful to hear that we were able to meet your needs. We hope that you will continue to choose our dealership for all of your automotive needs.

Helpful
May 05, 2024

Explained all issues thoroughly and quickly resolved them including those I requested they investigate. They communicated and answered all my questions. More

by Hosear1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service support
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May 04, 2024

Oil change. Didn’t take long but the technician left the bright red seat cover on the driver’s seat and he didn’t return the passenger’s seat to an upright posi More

by bash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Olevas
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May 08, 2024 -

Larry H. Miller American Toyota Albuquerque responded

Bash, thank you for your feedback. I apologize for the oversight in resetting your passenger seat and the seat cover left behind. It's indeed the small things that count and contribute to a complete service experience. We aim to pay close attention to every detail and clearly, we need to do better. If we have not spoken about this yet, please reach out to me directly. I want to ensure that your next visit is seamless and meets your expectations. - Phil Saunders, General Manager, 505-998-0165

Helpful
May 02, 2024

Mariah is awesome. I know a different dealership that could take customer service lessons from Larry H. Miller Toyota !!!. Thank you for your great customer service. An More

by pestamps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariah
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May 01, 2024

Always happy about the way they explain what needs to be done and why. Trust what they tell me. More

by tom.krattiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariah Lucero
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May 01, 2024

Good support and worth buying your new Toyota car. Salemans are supportive. Fast buying process with financial. More

by Dangquanvinh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Le, Rashad Ruff
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Helpful
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