Larry H. Miller American Toyota Albuquerque

quick service I'm always pleased when I have work done at this dealership. Professional, promptly do work needed, and wash my car. Appointments always made at my co I'm always pleased when I have work done at this dealership. Professional, promptly do work needed, and wash my car. Appointments always made at my convenience. More

manager and finance personnel Christian, the salesman was very courteous and polite with our questions and concerns pre-purchase, but I feel like we paid more for the LE Camry than Christian, the salesman was very courteous and polite with our questions and concerns pre-purchase, but I feel like we paid more for the LE Camry than we should've. Adam, the sales manager, did not answer the dealer invoice and MSRP questions truthfully at all times. Our fault for not doing more research before buying. Adam and Casey, it seems, were in cahoots with trying to charge us for maintenance services above the stated payment agreements we had previously discussed with Adam. I consider this type of behavior not very good for business. Will probably not be doing business with American Toyota in the future. Again, no complaints with Christian at all even though we knew he was fairly new at his job. More

a little expensive, but worth it To change plugs was $225 which is a bit much, but they do a good job. Also got new tires at better price than Discount tires. To change plugs was $225 which is a bit much, but they do a good job. Also got new tires at better price than Discount tires. More

Love my Highlander Anthony and Clay looked through their inventory and found me just the right car with everything I wanted. They made it quick and painless. Thank you! Anthony and Clay looked through their inventory and found me just the right car with everything I wanted. They made it quick and painless. Thank you! More

Cocky and Disrespectful Sales manager Never been so Disrespected when looking at used vehicles! Took a USED TRD Pro 4 runner on a test drive. Came back and the sales manager greeted me and Never been so Disrespected when looking at used vehicles! Took a USED TRD Pro 4 runner on a test drive. Came back and the sales manager greeted me and was throwing around ridiculous numbers while in the parking lot. Even the salesman apologized for it and said we could work with someone else. I wasn't 100% sold on a used vehicle so told the salesman that I was going to take my wife to lunch and discuss. Since my wife would be the primary driver the salesman handed her the keys and said she should drive it so while we were at lunch we could discuss if she liked how it drove. As we loaded up for her to drive the sales manager came back out and this time stopped my wife from driving, insulted me and stated that typically they don't let people test drive the TRD Pro models because they are "so rare". Again this is a used vehicle with 14k miles! Anytime you have to add "no disrespect but..." to a sentence you are knowingly disrespecting someone and trying to get away with it. We promptly got out of the vehicle and left. Never to return and I will definitely tell everyone I know how bad my experience was. It's not a Porsche or Lamborghini... it's a freaking Used Toyota! No worries though, I was able to find another TRD Pro for sale in Santa Fe, going to take a look tomorrow. They also said I could test drive it as long as needed to make my decision or they would help me order a brand new one if that is what I wanted! More

Went in with no hope- Came out a Rock Star! Both Matthew and Casey worked wonders to made my not-so-great financial situation into a story with a very happy ending. A bunch of helpful, attentive Both Matthew and Casey worked wonders to made my not-so-great financial situation into a story with a very happy ending. A bunch of helpful, attentive, and straightforward folks. More

Streamlined Service Eight years of previous service at this dealership has shown marked improvement and stream-lined customer service. Aside from a relatively recent rem Eight years of previous service at this dealership has shown marked improvement and stream-lined customer service. Aside from a relatively recent remodeling of the dealership, the personable touch by the Service Reps, is commendable. The comfortable waiting area, of coarse helps, but the professional attitude by the Service Reps was tops! Gracias! More

Great Professionals All Around We purchased our 2012 RAV six years ago from Ray Spacagna. Ray is very professional and no pressure. We just purchased our 2018 Tacoma from Ray as w We purchased our 2012 RAV six years ago from Ray Spacagna. Ray is very professional and no pressure. We just purchased our 2018 Tacoma from Ray as well. Ray and Chris facilitated a very smooth purchase process for us. Additionally, for the six years we had the RAV Tim Scully and his service team provided us with the highest quality service work. They are one reason why we have stayed with Toyota. All of this group are very professional and very easy to work with. I highly recommend. More

new Camry XSE I bought a brand new Toyota Camry XSE and I had a first time great buying experience. The staff was exceptional and knowledgeable. I am very happy and I bought a brand new Toyota Camry XSE and I had a first time great buying experience. The staff was exceptional and knowledgeable. I am very happy and satisfied with my purchase More

Purchase of a new Prius My wife and I entered your establishment with the intent to check prices on a new Prius, We were met by Roger, who answered every question we had and, My wife and I entered your establishment with the intent to check prices on a new Prius, We were met by Roger, who answered every question we had and, before I realizes it we had purchased a 2018 Prius! He didn't pressure us other than to question about how much I was willing to pay ( done very gently). A very nice experience and we are glad that we stopped in. More