
Larry H. Miller American Toyota Albuquerque
Albuquerque, NM
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Awesome! All 3 of the guys that took care of me were super nice! But I have to say, Estevan and Clay were exceptional! Estevan definitely had great Vehicle k All 3 of the guys that took care of me were super nice! But I have to say, Estevan and Clay were exceptional! Estevan definitely had great Vehicle knowledge. And Clay was Right there to help make my decision easier. It had been 12 years since I have purchased a car, so i was slightly nervous. Estevan and Clay made it very easy and fun. Even after my purchase, Estevan has been readily available for me and any questions I may have. Thanks guys! You were great! I love my new Toy… More
A really speedy initial service The first service on my 2017 was unbelievably fast! Granted, most of what's done during that service is observation--no oil change or anything--I sti The first service on my 2017 was unbelievably fast! Granted, most of what's done during that service is observation--no oil change or anything--I still thought I'd be there for a couple hours. No! In and out in 45 minutes--I couldn't believe it. More
No hustles, no hassles, just old fashioned honest business. Rather than descending on my wife and I like a vulture, Estevan gave us enough time to look around a bit for ourselves. Once it was clear that we were Rather than descending on my wife and I like a vulture, Estevan gave us enough time to look around a bit for ourselves. Once it was clear that we were seriously considering one of two or three vehicles, he approached us. He was very polite and respectful, and eager to help us without being pushy. He made it clear that he was there to help us make an informed decision but that the decision was completely up to us. Once Clay Schroff got involved, things went from really good to really great. We told him what we wanted and what we could afford and he used his years of experience to make it happen. There was no fast talk, no pressure, and none of the ambiguous secret language we have encountered before. We received a very fair price for our trade-in and drove away with the knowledge that we had done well. Chris Peterson completed our final signing in time for us to pick our son up from school too. From start to finish, the entire deal was plumb, square and level. And it all started with Estevan. Give that man a raise! More
100% Satisfied! They found the 4Runner I was looking for. They worked with me and I can be very difficult. I am a very happy customer. Estevan and Hiram thank you for They found the 4Runner I was looking for. They worked with me and I can be very difficult. I am a very happy customer. Estevan and Hiram thank you for making it happen. More
Good fast work, but requested car wash NOT done! Car was dirty, especially the windows. A wash was requested on the forms that I filled out upon arriving. Car was dirty, especially the windows. A wash was requested on the forms that I filled out upon arriving. More
Oil change They were able to get my vehicle in quickly and do my oil change. Adrain was very friendly and knowledgeable. Lucas checked to make sure no other main They were able to get my vehicle in quickly and do my oil change. Adrain was very friendly and knowledgeable. Lucas checked to make sure no other maintenance was truly needed. More
5,000 oil change/service Last week had our 2012 Toyota Tacoma in for its regular service. Adrian Medina was our service person. Adrian is such a nice guy, very professional a Last week had our 2012 Toyota Tacoma in for its regular service. Adrian Medina was our service person. Adrian is such a nice guy, very professional and knowledgeable and we ask for him every service. Great experience!. More
great Start to finish Professional. Need more like him! I will definitely refer my friends and family to visit him and purchase there next vehicles. He's th Start to finish Professional. Need more like him! I will definitely refer my friends and family to visit him and purchase there next vehicles. He's the best! More
Older women alone beware. If you are older, not a young cutie you will be talked down to regarding your service concerns. Upsell is the constant ! The last time I was even told If you are older, not a young cutie you will be talked down to regarding your service concerns. Upsell is the constant ! The last time I was even told I don't drive my car enough?!?! I am 75 years old , live in an area where all my needs are very convenient, safe and close to home . When I purchased my car I was not informed of a Minimum mileage rate ?!?! Concerns for. Is it were not discussed prior to work. More
Customer Service I always get great customer service and timely repairs from Adrian Medina and Todd Castle. They are always friendly, concerned and eager to make sure I always get great customer service and timely repairs from Adrian Medina and Todd Castle. They are always friendly, concerned and eager to make sure my vehicle is well maintained and that I am informed and comfortable with the repairs/maintenance on my vehicle. More