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Larry H. Miller American Toyota Albuquerque
Albuquerque, NM
1,823 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,823 reviews
April 04, 2024
Great dealership sales! My dealership sales pro Roger Casados is excellent, kind & real caring sales pro, he showed great professional knowledge with no pressures & no tact My dealership sales pro Roger Casados is excellent, kind & real caring sales pro, he showed great professional knowledge with no pressures & no tactics, instead he demonstrated great care knowledge, patience, & willingness to help Me select & buy my beautiful dream RAV4 Toyota @ LH Miller American Toyota:) !! -wcm More
by 5059274888 wcm
Employees Worked With
Adam Milinazzo, Roger Casados
April 04, 2024
After my recent oil change and replacement of the cabin air filter (and offer of a $130 front end alignment), and my waiting two hours for that stuff, I went out to visit with the Asst. Service Manager and air filter (and offer of a $130 front end alignment), and my waiting two hours for that stuff, I went out to visit with the Asst. Service Manager and find out if they were done. He told me that a lug nut was stripped and they were waiting for me to approve this next task—replacing the lug nut. But they had sent me no text to get my approval and if I had not walked out into the garage to investigate, I would still be waiting. The Asst. Manager then went out to put a lug nut on and found that the receiving stud was damaged, apparently with the bad nut, which he blamed on “normal wear and tear”. I have never had to replace a wheel stud on any vehicle and I don’t believe it is normal wear and tear. Their service staff must have cross threaded the nut and then applied the power wrench. I think it is the fault of this service garage, since they have done all the service on this vehicle, over its 30000 miles . I was still waiting for the stud repair after 4 hours. I will not use this service location again. More
by hinc
Employees Worked With
Service Dept.
April 04, 2024
My assigned sales rep actually listened to me- point in the dealerships favor. Got a call from another sales rep who tried to wrench the sale away from my assigned rep. This cowboy xxxxxxx was going to try the dealerships favor. Got a call from another sales rep who tried to wrench the sale away from my assigned rep. This cowboy xxxxxxx was going to try to sell me something I didn’t want just because his desire to make a sale was in his mind more important than being fair with customers and his fellow sales reps. Point against the dealership that they would employ a jerk with such low ethics. I referred him to my sales rep then texted her and told her about this guy and what he attempted to do. I’ll update this review later after I receive the vehicle I ordered but my feelings went from mostly positive to questionable because of the acts of the cowboy salesman. More
by alanl52759
Employees Worked With
Isabel Garcia
April 03, 2024
From the moment I walked in I was greeted with care and kindness by your personnel. My questions and concerns were graciously facilitated. Beginning with Jaeden walking us to the person In ‘parts we neede kindness by your personnel. My questions and concerns were graciously facilitated. Beginning with Jaeden walking us to the person In ‘parts we needed to talk to. Viviana was another person who helped get answers and of course Martin Quintana getting an issue resolved. All went smoothly and made my first oil change a positive experience. Thank you. More
by embudogal
Employees Worked With
Jaeden, Viviana and Martin Quintana, my Service Advisor
April 02, 2024
Excellent service, prompt, courteous, informative, and devoid of pressure to accept unessential services. Waiting while the service was handled was comfortable and a good environment. My service manager w devoid of pressure to accept unessential services. Waiting while the service was handled was comfortable and a good environment. My service manager was attentive and explained every service and its’ level of urgency. Will Talbott treated me with respect and helped me understand the best way to schedule maintenance for my budget and to keep the car in good operating condition. Very pleased! More
by alan
Employees Worked With
Will Talbott, service
April 02, 2024
Everybody was very helpful and professional. We always had great service for the past 8 years. We will always use them to work in our vehicle. We always had great service for the past 8 years. We will always use them to work in our vehicle. More
by cadteacher2020
Employees Worked With
Martin Quintana
