Larry H. Miller American Toyota Albuquerque

Great Service Advisiors Service Advisors appeared very helpful /courteous when servicing my Sienna Had no problems upon completion . Was satisfied with their services. I rea Service Advisors appeared very helpful /courteous when servicing my Sienna Had no problems upon completion . Was satisfied with their services. I really do appreciate them to loan me a car them knowing it was going to be all day service. More

Incomplete Our 2013 Sienna had a recall for the sliding electric doors. Upon leaving I noticed the clock had not been reset. Next day as I was stopping for a l Our 2013 Sienna had a recall for the sliding electric doors. Upon leaving I noticed the clock had not been reset. Next day as I was stopping for a light I heard strange noises but didn't look because nothing had been changed by us. Once stopped I saw that two of the three middle seats had slid forward; they hadn't been locked back in the proper position. Since I'd been to the Healthplex the next day I took the Sienna back and told Damiano about these two issues. He came out and immediately got all back in order. This is an issue that should have been completed by the technician after doing the recall work. More

Amazing Staff! We had an amazing experience with the Sales Staff. Especially the gentlemen (Martin Reyna) who had not been with the organization very long. He was We had an amazing experience with the Sales Staff. Especially the gentlemen (Martin Reyna) who had not been with the organization very long. He was kind, courteous, and very knowledgeable of the vehicle features and capabilities. Martin and his supervisor Hiram helped us with a very difficult decision of trading in our Trusted 2010 GMC Acadia and transition into a Beautiful 2017 Toyota Highlander XLE AWD! More

Responsive excellent The service writer very knowledgeable Service Manager was Inside the entrance doors helping me with my contents and providing direction. Tim? The Gen The service writer very knowledgeable Service Manager was Inside the entrance doors helping me with my contents and providing direction. Tim? The General Manager from the ads walked by when I walked in and thanked me for coming in. He asked me if I had been helped.. All very nice. More

Routine 5000 mile check/maintenance Appointment went well, except at the end. Was waiting in the dealership, and got the call that my vehicle was ready. I went to the pickup spot, expe Appointment went well, except at the end. Was waiting in the dealership, and got the call that my vehicle was ready. I went to the pickup spot, expecting to see my car either there, or arriving shortly. However, after 10 minutes, still no car. I went and asked my Svc Rep (don't recall his name) what was the delay--he said it's probably in the carwash, and apologized for the delay. But another 15 minutes went by and several other cars came out ahead of mine -- and these owners were "notified" 15-20 minutes after me. Finally, my car showed up....but I should not have been notified that it was "ready", when it wasn't. More

very Professional I am very impressed with the new building it is beautiful, clean and all the employees are very professional and each employee I come in contact with I am very impressed with the new building it is beautiful, clean and all the employees are very professional and each employee I come in contact with have full knowledge and always get back go me in a timely manner and always very nice and that is everybody in your dealership, my visit is always very excellent, thank you, for being great employees and people. More

Great advisor Mike does an outstanding job taking care of us and our cars. He has great customer service skills and is a true professional. He follows up closely Mike does an outstanding job taking care of us and our cars. He has great customer service skills and is a true professional. He follows up closely and delivers. More

Great Service Department I own three Toyotas and it is solely due to the excellent service and the team. The new facility is very impressive received a personal tour by the se I own three Toyotas and it is solely due to the excellent service and the team. The new facility is very impressive received a personal tour by the service manager. Awesome. More

Thank you Ray is a great person to work with. He made my vehicle purchase accommodating and a great experience. I will recommend him to my friends and family. Ray is a great person to work with. He made my vehicle purchase accommodating and a great experience. I will recommend him to my friends and family. Thank you More

new car everything went really well. excellent sales people. when i received the 4 runner, even the tank was full and vehicle was washed. everything was expla everything went really well. excellent sales people. when i received the 4 runner, even the tank was full and vehicle was washed. everything was explained well. More