
Larry H. Miller American Toyota Albuquerque
Albuquerque, NM
Filter Reviews by Keyword
By Type
Showing 1,818 reviews
High pressure, no dealing, "get you out the door tactics". New Vehicle Experience February 13, 2016. Customer loyalty means nothing to LHM American Toyota. This was my 3rd new vehicle purchase with them. The New Vehicle Experience February 13, 2016. Customer loyalty means nothing to LHM American Toyota. This was my 3rd new vehicle purchase with them. The new vehicle was still in "just-off-the -transport" condition when I arrived after the 1.75 hour drive to the scheduled appointment (arranged the day before). No test drive, just immediately going over my trade-in. First time I've had TWO salespersons "working" on me = lots of distraction. Very hurried ("we want to get you on your way") and retail price on the new vehicle was "not negotiable" (ended up paying MORE than retail due to added fees not disclosed). Only offered 25% LESS than Kelly Blue Book on my trade-in (2010 41,500 miles) which I have exclusively brought to American Toyota for service! When the new vehicle was finally "cleaned up" there were muddy footprints in the bed. When pointed out, the salesperson just shrugged! More
Trustworthy! Never had a problem, always do what is needed! They do it in a timely manner, too. This is done with an appointment or not! Never had a problem, always do what is needed! They do it in a timely manner, too. This is done with an appointment or not! More
best experience for buying a car Everyone was sincere and overwhelmingly helpful. I thought they were very sincere and easy to do business with. I will recommend to others to shop at Everyone was sincere and overwhelmingly helpful. I thought they were very sincere and easy to do business with. I will recommend to others to shop at American Toyota. More
Excellent service! Sales people are friendly and knowledgeable; finance people will find the best deal for you. I have purchased my family's vehicles here for the past t Sales people are friendly and knowledgeable; finance people will find the best deal for you. I have purchased my family's vehicles here for the past ten years. I haven't changed since my first purchase because I love Toyota's style and quality, plus the excellent service at American Toyota More
Ray & Clay Both Ray and Clay made things happen! I buy products that care about people and developing a friendship! That's why I will continue to return when I n Both Ray and Clay made things happen! I buy products that care about people and developing a friendship! That's why I will continue to return when I need to purchase another vehicle! Greta experience, over the top awesome! More
Scion XB Purchase I had a very good experience in the purchase of my 2015 Scion XB. Ruth Ann Harvey was very helpful and knowledgeable about the entire process and mad I had a very good experience in the purchase of my 2015 Scion XB. Ruth Ann Harvey was very helpful and knowledgeable about the entire process and made it easier for me to get throughost the busing process seamlessly. More
Excellent individualizations of my needs!!!! Sarah Hart was the salesperson that greeted me and individualized my experience. I told her what I wanted and she gave me more than I expected!!! AWES Sarah Hart was the salesperson that greeted me and individualized my experience. I told her what I wanted and she gave me more than I expected!!! AWESOME customer that yeilded EXCELLENT results!!! Thank you! More
Professionalism and a willingness to listen to customers Johnny Barda was our salesperson at Miller and he knows how to listen to customers and deliver what they are asking for. We purchased our Prius from Johnny Barda was our salesperson at Miller and he knows how to listen to customers and deliver what they are asking for. We purchased our Prius from Miller because two Toyota Dealers in Colorado didn't desire to listen and respond to our simple request to purchase a 2016 Prius v Five. When we arrived at Miller to pickup the Prius, it was parker right in front with a full take of fuel. In less than 15 minutes we were on our way to Denver with many thanks for Johnny! It was just that simple. More
Willingness to satisfy We live more than four hours away and didn't want to make the drive over if we weren't going to get the vehicle we wanted at the price we expected. We We live more than four hours away and didn't want to make the drive over if we weren't going to get the vehicle we wanted at the price we expected. We found our vehicle on the website and made contact with the dealership. We got an immediate response from the sales department! We began the process of buying the vehicle we've been researching for 6 months, put a down payment on it, and picked it up a couple days later. It was super easy, quick, and the best car buying experience either of us has ever had. More
Always great service I have been using the service department for 4 years and have always received great service I will continue coming to American Toyota I appreciate the I have been using the service department for 4 years and have always received great service I will continue coming to American Toyota I appreciate the attention to customer satisfaction More