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Larry H. Miller American Toyota Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.1
1,823 Reviews
Call Dealership (505) 823-4440
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5995 Alameda NE

Albuquerque, NM

87113

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Showing 1,823 reviews

April 02, 2024

Great service experience. Well staffed and communication via text was seamless. Service advisor caught an overcharge on the invoice and reversed it before I even saw it. More

by carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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April 02, 2024

Went in for scheduled maintenance. Staff was friendly, my service advisor Will Talbot did an excellent job explaining the service required as well as keeping me informed. More

by gabe.chanez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Talbot (Service Advisor)
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April 02, 2024

Scheduled an appointment at 9 a. m., for an oil change and tire rotation. It took 2 hours for it to be completed. I was told a text message was sent to me but I never received it. I s More

by Gwen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Services-Martin
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Apr 27, 2024 -

Larry H. Miller American Toyota Albuquerque responded

Gwen, I apologize for the delay you experienced during your service appointment and any confusion regarding the notification. We value your time and our aim is to provide prompt and clear communication. I understand this may cause hesitation regarding future service choices, and I would like the opportunity to ensure we do better moving forward. If we haven't already spoken, please contact me so we can address and improve your service experience. - Phil Saunders, General Manager, 505-998-0165

April 02, 2024

Wish I could give zero stars. Terrible service, no responsibility to their statements, forget about making an appointment- those don’t matter. More

by jtruitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Some Adriana in service… no remorse, no responsibility for her actions, no accountability, no respect to customers.
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Apr 04, 2024 -

Larry H. Miller American Toyota Albuquerque responded

Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear that you’ve had a negative experience at our dealership. We strive to offer a top-notch visit for all of our customers. I’d appreciate the opportunity to better understand your frustrations so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Phil Saunders, General Manager, 505-998-0165

April 02, 2024

They are thorough and systematic in their processes. With that, service techs and attendants were well trained. More

by Porterhouse0103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viviana
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April 01, 2024

Drop my truck off for service came back with check engine and HVAC errors, this was my first and last time going to Larry H Miller Toyota More

by Rtz4136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service technician
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Apr 04, 2024 -

Larry H. Miller American Toyota Albuquerque responded

I appreciate you taking the time to leave your feedback. It is unfortunate to hear that your experience with our dealership did not meet your expectations. We aim to provide exceptional service to all of our customers and it is clear that we fell short in your case. I would appreciate the opportunity to learn more about your experience and make things right. Please contact me at your earliest convenience so that we can work together to resolve any outstanding issues. I look forward to hearing from you! - Phil Saunders, General Manager, 505-998-0165

Apr 08, 2024 -

Rtz4136 responded

I appreciate you reaching out. I have already taken my vehicle to a local mechanic that has fixed the problem thank you.

March 31, 2024

Good customer service. Service advisors are knowledgeable of their work. Their work ethics are wonderful. More

by Chocolate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will T.
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March 31, 2024

The used car that was sold to me was missing parts. I was told different things and had to push them to make the repair they said they would. I do not think I will get to use the oil changes I had alre More

by Jrb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ramon
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March 31, 2024

Joe was kind and helpful! Appreciated the honesty when it came to which services I should make sure to take care of. Helped give clarification on the repairs needed. Thank you More

by mbwitler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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March 31, 2024

My service representative, Joe Salas, was very kind and professional. The service techs went above and beyond what I expected. More

by janetlopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Salas (Service Dept.)
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